1. Maria I. Mateus, MBA
113 Bachand Rd. Mobile: (219) 682–4248
Swanton, VT 05488 mariamateus@sbcglobal.net
HEALTHCARE EXECUTIVE
Healthcare Executive with extensive experience leading profitable growth in hospital-owned practices. Develop
and implement strategies that target trends in healthcare, including integrated care models and continuous
quality improvement. Excel at identifying and addressing physician needs, building solid relationships between
leadership and physicians, and operating practices efficiently and productively. Demonstrated success in
physician recruitment, joint ventures, co-management agreements, practice acquisition/development and
technology adoption including implementing electronic medical record systems. Bi-Lingual English and Spanish.
Expertise includes:
 Physician Contracts & Compensation Models  Project Management
 Medicare Quality Reporting Programs  Financial Management
 Master Facility Design & Planning  Team Building & Leadership
 Revenue Cycle Management  Process & Performance Improvement
 Lean Six Sigma Principles  Hospital Experience
 Strategic Planning  Practice Operations
Professional Experience
NORTHWESTERN MEDICAL CENTER, St. Albans, VT 2013 – Present
Assistant Vice President, Physician Services
Report to the Senior Vice President/Chief Financial Officer and accountable for the management and operations
of 16 departments and specialty clinics representing 76% of the operating budget.
• In collaboration with 5 direct reports, manage 4 Service lines and 12 different specialties which include,
Rehab Services, Urgent Care, Occupational Health, Cardiology, Addiction Medicine, Pulmonology,
OBGYN, General Orthopedics, Spine & Interventional Pain, General Surgery, Primary Care and Urology.
• Manage Net Revenues of $31M.
• Reduced net operating loss from previous year by a multiple of 9.
• Developed and implemented the Community Health Team (CHT), a 13.5 FTE interdisciplinary team of
care coordinators integrated in primary care practices including 5 FTEs dedicated to whole person
treatment of substance abuse disorders.
• Achieved over 75th percentile for Avatar patient satisfaction scores for 80+% of practices.
• Created a Physician Compensation Committee and develop new plan incorporating WRVU productivity,
Panel Incentive, Quality metrics and performance incentives.
• Created Regional Clinical Performance Council which would be directly responsible for the oversight and
improvement of all the ACO’s clinical quality measures with representation from the hospital, home
Health, Long Term Care, Mental Health, Primary Care, Blueprint, Addiction Services and physician
leaders.
• Drive sustainable health care delivery reform by overseeing the local Blueprint for Health program with a
1.5 million dollar per year budget, Vermont’s state led initiative in Primary Care.
• Advanced 15 primary care practices to engage in continuous quality improvement and NCQA recognition
as Patient Centered Medical Homes.
• Discovered revenue enhancement opportunities by transferring occupational therapy from the Vermont
Fee Schedule to the hospital fee schedule that resulted in over $195,000 in Gross Collections.

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• Opened an Urgent Care in 37 days to ward off competition of a for-profit entity and achieved revenue
growth without cannibalizing business from our own primary care clinics.
AIKEN REGIONAL MEDICAL CENTERS, Aiken, SC 2012 – 2013
Administrative Director, Aiken Professional Associates (APA)
Reported to the Vice President for Physician Operations and had matrix relationship with CEO of Aiken Regional
Medical Centers. Directed the operations of Aiken Professional Associates, LLC and Hospitalist Services.
• Operational responsibilities for General Surgery Group, CV / Vein Clinic, Neurosurgery, Hospitalist
Services, Primary Care, Wound Care, Cardiology, GI and Orthopedics.
• Acquired 2 new independent practices in General Surgery and Center for Liver and Digestive Diseases.
• Led property acquisitions decisions, designed and developed clinics in an efficient and customer friendly
manner.
• Provided strategic direction & developed the most efficient organizational structure for the practices and
Hospitalist Services. Maintained very high customer satisfaction and timely access to services, while
operating the clinics/physician services in an efficient and financially responsible manner.
• Restructured Hospitalist Model from an independent national group to a hospital owned program that
positively affected throughput at every stage of the patient care process.
METHODIST HOSPITALS, Gary and Merrillville, IN 2009 – 2012
Director, Practice Operations, Methodist Physicians Group (MPG)
Reported to the Vice President for Physician Integration; Directed practice operations, and financial performance
of Methodist Physician Group – 19 practice locations, 29 physicians, 4 mid-level providers, and a staff of 59.
Managed Bariatric Center of Excellence.
• Led business development, recruitment, contracting, and alignment of Physicians Group with the entire
Methodist organization.
• Implemented EPIC practice management and EMR in all Methodist physician offices and integrated with
hospital system.
• Recruited and successfully on-boarded more than a dozen PCPs and specialists/surgeons.
• Partnered with Studer Group to apply tools and best practices to hardwire culture change and improve
attitudes, thus improving fiscal outcomes and enhancing behavior change.
• Reduced operating budget by 10 per cent in two years while maintaining quality and satisfaction.
• Serve as an advocate and strong communications link to physicians to ensure that their issues are
addressed and their satisfaction levels are high. Created physician liaison program to ensure follow-
through with the hospital staff and administration. Ensured that physicians were appropriately involved in
system decision-making process, to ensure appropriate alignment.
• Responsible for managing development of MPG strategic plan, annual forecasting, WRVU and financial
targets, as well as dashboards of key performance indicators, identifying variances and trends.
COMMUNITY HEALTHCARE SYSTEMS, Munster, IN 1999 – 2009
Held three increasingly senior–level management positions in this leading provider of medical care in NW
Indiana, operating three not–for–profit hospitals: St. Catherine’s Hospital, Inc., East Chicago, IN; St. Mary’s
Hospital, Hobart, IN; The Community Hospital, Munster, IN, totaling 850 beds.
ST. CATHERINE’S HOSPITAL, East Chicago, IN
Director, Physician Services & Business Development (2005 – 2009)
Reported directly to CEO and provided leadership, direction, financial analysis, strategic planning, and venture
development for 15 practice locations with 30 employed physicians, 135 employees.
• Received 1M dollar grant from the state of Indiana, Office of Medicaid Policy and Planning aimed at
lowering health care costs by providing an alternative to Emergency Department visits. Created the Med-
Clinic to address the everyday needs of patients 18 months or older and collaborated with primary care
clinics to improve accessibility and reduce non-emergent ED utilization.
• Supervised the growth, capabilities and durability of new affiliated anesthesia medical group practice.
• Led growth of employed physician practices to dominant market position, including geographic coverage,
scope of clinical services and patient care capacity.

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• Facilitated the growth of solo practices into multi-physician group practices and assisted with the
consolidation or acquisition of adjacent physician practices.
• Created high value shared services, IT systems (billing, EMR) and managed payer contract negotiations.
• Identified ancillary service opportunities in order to increase referral volume to Community Healthcare
Systems. Increased referrals by 13 per cent.
COMMUNITY HEALTHCARE SYSTEMS/VOLUNTARY ENTERPRISES, INC. (VEI)
(Community Healthcare Systems Physician Practice Management Rollout JV with VEI)
Physician Practice Manager (2002 – 2005)
Led 11 practice locations with 27 employed physicians, 108 employees.
• Recommended, developed and updated strategic long and short–range goals.
• Enhanced operational excellence, emphasizing on cost containment while maintaining quality and patient
satisfaction standards.
• Directed the business and financial affairs of the clinics including accounting, budgeting, timely reporting
and accounts receivable management.
THE COMMUNITY HOSPITAL, Munster, IN
Physician Practice Accounting Manager (1999 – 2002)
Devised and implemented accounting system for newly established Physician Practices Division.
• Developed reports showing financial performance and benchmarks by physician and clinic to determine
actual bottom line contribution.
• Tracked trends and projected future needs through utilization analysis.
SUPERIOR ENGINEERING, Hammond, IN 1994 – 1999
Manager of Accounting Services
Managed staff of seven, directing all aspects of financial systems for four operating units including financial
statements and reports, forecasts, time and expense reporting, internal financial controls, and selection and
utilization of financial management and accounting software.
UNITED STATES AIR FORCE 1986 – 1990
Financial Services Specialist
• Received Good Conduct Medal and Outstanding Unit awards
Education
Master of Business Administration, Indiana University Northwest, Gary, IN, 2006
Bachelor of Science in Business/Accounting, Purdue University Calumet, Hammond, IN, 1994
Professional and Community Engagement
 Member, The Advisory Board
 Member, Medical Group Management Association since 2001
 Working toward American College of Medical Practice Executives Certification
 Volunteer, Humane Society Calumet Area, fostering pets to be adopted