Margaret Hickish

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Inclusive Design
Margaret Hickish

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London 2012

3. /
1.3 billion rail journeys annually
19 major stations serving 50%
journeys
2000+ stations leased to train
operators.
20,000 miles of track, level
crossings and footbridges.
 32,000 bridges and tunnels.
8,200 commercial properties.
100’s of offices, depots, signal
boxes, etc.

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Who do you design for?
Who do we design for?
UK Population is 65.2 M
and uses data collected from 90% of the population
however
UK ergonomic measurements exclude
Over retirement age ~14 M
Under 16’s ~11.5 M
Disabled people ~12.2 M

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“ The design of mainstream structures or services
that are accessible to, and usable by, as many
people as reasonably possible, in a wide variety of
situations and to the greatest extent possible without
the need for special adaptation or specialised
design. ”
British Standards Institute
What is Inclusive Design?

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Five Principles of Inclusive Design
 acknowledges diversity and difference
 offers choice – one solution may not work for all users
 delivers flexibility in use
 convenient and enjoyable for everyone
 puts peopleat the heart of the design process

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Application

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Engaging Users and Stakeholders
 Consists of 16 national volunteers
 12 disabled members
 Meets 12 times a year

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Inclusive Design and Safety
 Installing a lift enables wheelchair users and ambulant
disabled and older people to change levels it assists people
with pushchairs and buggies and are safer.
 Evenly distributed lighting in an environment is important for a
broad range of users improving personal security, safety, the
ability to see signs/ instructions as well as aiding visually
impaired people
 Safe, accessible and well-designed footbridges encourage
people to cross the track where it is safe.
 Inclusive signage reduces unnecessary walking for all
passengers
 Seats along accessible route to platforms encourage and
enable passengers to make independent use of spaces.

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Every Stage is Important
Motivation (Strategy)
Training
Standards
Detail
MethodologyConsultation
Planning
Overview
Operation
Management &
Maintenance

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Railways for Everyone

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St Pancras

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Inclusive toilet provisions

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Innovation

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Inclusive?

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Contact
DiversityandInclusion@networkrail.co.uk
Thank You
Better rail links create better
connections between people