1. Marcella Mangum
600 Stoningham Place, Wake Forest, NC 27587
Home: 919-606-6346 - Cell: 919-606-6346 - Email: dmmom31@yahoo.com
Career Profile
Top performing, self-motivated and skilled sales professional. Over 26 years of successful
experience in both inside and outside sales as well as Customer Service. My Proven ability to
work in a fast paced environment. Exceptional problem solving skills with great attention to
detail. Demonstrated skills establishing and maintaining relationships, providing appropriate
follow-up, and increasing sales.
Areas of Expertise Technical Skills
● Cold calling skills ● Microsoft Office Suite
● Relationship development ● Sage ACT!
● New business acquisition/lead generation ● Salesforce.com
● Account management/maintenance ● Quote Accelerator
● Business recovery and sustainability ● FSP
● Excellent customer service skills ● Quick Quotes
● Professional communications skills ● Quote FX
● Healthcare industry experience ● CRM
● Presentation skills ● Outlook
Work Experience
Inside Sales Product Specialist January 2013 – June 2016
Curasan, Inc. (formerly RIEMSER Inc.)- RTP, NC
• Conducted outbound calls to health care professional customers and prospects to
promote current products, services and promotion to generate new sales.
• Achieved superior sales achievements and met all sales goals and objectives.
• Delivered educational presentations on various products to health care professionals.
• Communicated with staff and referral sources to ensure appropriate follow-up.
• Contributed to development of Standard Operating Procedures (SOPS) to optimize sales
performance and increase sales efficiencies.
• Conducted market research on competing products to increase industry knowledge.
• Conducted cold calls to new leads and consistently achieved new customer goals.
• Created multi-channeled customized communications and follow-up correspondences.

2. Account Executive April 2011 - May 2012
BTC Electronics – Wake Forest, NC
• Managed several non-established customer accounts.
• Produced and presented quotes to customers, including price, product availability, and
delivery.
• Managed product bond agreements.
• Managed long term pricing agreements.
• Followed up new business generation from leads assigned from marketing department.
• Assisted customers with setting up credit terms.
• Assisted engineering with resolving problems regarding customer drawings and
applications.
Inside Sales Representative May 2001 - February 2011
Heilind Electronics – Raleigh, NC
• Managed over 75 customer accounts.
• Prepared and presented quotes to customers, which included price, product availability,
and delivery.
• Managed product bond agreements.
• Expedited product with suppliers to ensure on time delivery to customers
• Managed customers on time delivery programs.
• Managed long term pricing contracts.
• Assisted manufacturer’s reps by following up on sales leads.
• Assisted customers with setting up credit terms.
• Assisted outside sales representatives with resolving problems regarding customer
applications, quotes and appointments.
Field Sales Representative November 1999 - May 2001
Heilind Electronics – Raleigh, NC
• Conducted sales calls to existing customers and potential customers.
• Worked with buyers and purchasing managers to set up supply management programs
such as EDI, IMRS, and consignment programs.
• Worked with manufacturer’s reps to troubleshoot applications to resolve customer
issues.
Education
Ohlone Junior College 1990 – 1992
Fremont, CA
Child Psychology Concentration
Live Oak High School 1985
Morgan Hill, CA
High School Diploma