1. 401 Ocean Drive, Miami Beach, FL 33139 857•919•2660 mail@marcfichtner.com
18 years of excellence providing fiscal, strategic and operations leadership to global companies
Dynamic, results-driven leader with an accomplished track record for developing high-paced organizations. Keen
analytical abilities and insights with a holistic and human-centered approach to driving organizational improvements
and implementation of best practices. Superior interpersonal skills, capable of resolving multiple and complex
challenges (sales, human resources, legal, financial, operational) and motivating staff to optimal
performance. Additional areas of expertise include:
• Strategy, Vision & Mission Planning
• Online Sales & Marketing Leadership
• Profitability & Cost Analysis
• Contract Negotiations & Strategic Alliances
• Finance, Budgeting & Cost Management
• Policy & Procedure Development
• Process Optimization
• Team Building & Performance Improvement
PROFESSIONAL EXPERIENCE
SIMIS Consulting Rio de Janeiro, Brazil |Miami, FL USA 2013-Present
Chief Executive Officer
Consulting on improving business performance across management, strategy, IT, finance, marketing, HR and supply chain
¶ Developed the startup Miami real estate service company One Contact Real Estate, generating $0.9M USD in the first year
¶ Created an import/export service satisfying clients in both Brazil and the United States
¶ Developed the supply chain management process for the top global heavy metal company Nuclearblast
¶ Facilitated the creation of the Jacques Lemans/Pierre Petit/Kevin Costner United States subsidiary including sales strategy,
online presence, Amazon integration, key retail account development
Compra Fácil América Rio de Janeiro, Brazil 2014-Present
Chief Executive Officer
Innovative online retail site providing hard to find products for Brazilian consumers
¶ Independently created $1M USD business in two years with no outside funding
¶ Received 100% customer satisfaction rating from 80% of client base of 18,000
¶ SEO optimized site with shop and click technology
DHL Express Americas Plantation, FL USA
Director of Strategic Projects and GoGreen 2009-2013
Head European and Americas Expansion/Business Development at United States Same Day 2011
¶ Identified and analyzed indirect cost savings of $6M USD in the Americas organization
¶ Created the global expansion strategy for DHL Same Day Business resulting in over $3M USD revenue in first year
¶ Developed the globally recognized DHL GoGreen carbon accounting program in the Americas and presented to the United
Nations in Rio as the only global logistics provider
¶ Planned & executed the Same Day quality & reliability program resulting in a 10% cost reduction & revenue increase
of $15M USD
¶ Led the European and Americas expansion program resulting in additional first year revenue of $8M USD
¶ Skillfully handled indirect cost-reduction program with 14% decrease and $31M USD annual savings
¶ Pioneered the development of benchmarking and accounting analysis tools to support transparency on all functional levels
¶ Formulated regional strategy, which included dashboard to monitor key performance indicators (KPIs) of 50 countries
Deutsche Post DHL Plantation, FL USA 2008-2009
Project Manager, In-house Consulting
¶ Senior lead consultant working cross functionally with key stake holders in England, Germany and United States
¶ Responsible for selecting corporate-wide projects with the final approval of the corporate CFO and board
¶ Created $2B in savings in the areas of sales force effectiveness, supply chain optimization, IT, organizational optimization, and the
setup and support of corporate-wide restructuring program with investment projects and downsizing projects

2. 2
anaxdent and anaxswiss Stuttgart, Germany | Zurich, Switzerland 2000-2006
President
Dental trading company with operations in Germany, Switzerland, USA, and worldwide distribution
¶ Created two complimentary companies growing revenue to $5,5M USD in three countries
¶ Successfully sold both companies at a significant profit with an 800% return of original investment
¶ Setup and roll out of global retail network including countries in Europe, Asia Pacific and Americas
¶ Submitted and achieved FDA license in USA for anax’ product for acrylic temporaries: ‘anaxdent ACRYLINE’
¶ Developed purchasing and sales departments and managed inventories of up to $700,000
¶ Installed and managed company wide hardware, software and network infrastructure
¶ Implemented ISO 9001:200113485 and achieved certification
marfis & rhino Consulting Munich, Germany | Zurich, Switzerland 1995-2007
Founder and CEO
Management, Turnaround and Strategy Consulting
¶ Consulted on accounting, controlling and budgeting, financial and operational analyses, refinancing, ‘green’ challenges and
sustainability, organizational change, communication, and human resources
¶ Negotiated with owners, C-level executives, bank managers, and employees in the areas of reorientation of product
portfolios for the expansion of market share, refinancing, as well as cost reduction with suppliers and labor unions
¶ Skillfully managed projects with focus on sectors of hospitality, manufacturing, IT, logistics, and music industries
¶ Obtained average cost savings of 23% and revenue increase of 27% after two years of project implementation
M. Trade Stuttgart, Germany 1995 - 2002
President and Partner
¶ Setup and managed a trading company for office equipment, computer systems, and telecommunication systems
¶ Secured top brands for computer systems and office furniture with own installation team
EDUCATION
PPL (Private Pilot License) Miami, FL USA 2011
Six Sigma Black Belt Miami, FL USA 2010
MBA with Distinction: Hult International Business School 2007
Cambridge, MA, USA / Shanghai, China
Law Degree: University of Tubingen Tubingen, Germany 1996
SKILLS
Microsoft Office Suite|Microsoft Business Solution|Salesforce CRM|Quick Books
Navision|OrgPlus|eGain|Minitab|Frontend web developer skills|Social Media Marketing extensive
LANGUAGES
German native
English fluent
Portuguese conversational
Spanish conversational
PASSIONS
Fly |Ski|Hike|Marathon|Tennis|Sailing|Scuba Diving|Biking |Parachute Jumping| Amateur Chef
TUCH - The Ultimate Customer Happiness www.tuch.global |Optimization|Discovering the World and Cultures