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Alan Gilchrest - eCommerce ; multichannel leader


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Alan Gilchrest - eCommerce ; multichannel leader

  1. 1. ALAN GILCHREST 3040 Tanner Court • Woodbury, Minnesota 55129 • home 651.204.0490 • cell 651.245.2512 SENIOR-LEVEL MANAGEMENT: STRATEGIC PLANNING / PROGRAM & PORTFOLIO MANAGEMENT Accomplished senior leader and strategic business partner with more than 13 years of experience fueling business growth. Reputable for: • Maximizing profitability through mastery of business strategic planning with technical acumen. • Seizing opportunities through visionary conceptualization, strategic planning, and solutions innovation. • Leading and mentoring through clarity of communications with a distinct talent for nurturing and retaining quality staff in highly competitive environments. eCommerce / E-Business & Retail • Strategic Planning and Tactical Execution • Bridging Business and Technology Gap Multichannel Strategies • Cross-functional Teams • Portfolio Management Project Execution • Team Building, Management, Motivation • Inventive Problem Solving Organizational Development • Business Process Management • Contract Negotiations PROFESSIONAL EXPERIENCE TARGET CORPORATION, Minneapolis, Minnesota Senior Program Manager, Multichannel Strategy • 2009 to current Promoted to serve as primary leadership and planning force of Target’s multichannel strategic initiative. Manage cross- functional dedicated team in the development of the multichannel vision and portfolio. Establishment of objectives and guiding principles focused on meeting and exceeding customer expectations while simultaneously optimizing operational performance, quality and profitability. Direct the alignment of marketing, merchandising, supply chain operations, store operations and technical resources with business goals to successfully execute multichannel strategies. Oversee establishment and facilitation of executive level steering committee. • Pioneered creation of internal marketing collateral catalyzing C-level support. • Led development of cross-channel intake process and prioritization framework. • Championed NPV positive $14.5MM multi-year investment allocation • Chartered incubation team focused on developing proof of concept solutions • Identified, negotiated & selected external vendor partner to augment staff in development of category specific strategies and roadmap. Senior Manager, Business Projects • 2007 to 2009 Led transformational initiatives for supply chain operations, inventory management and merchandising for the business unit. Provided strategic direction and leadership to maximize return on investment and minimize risk by infusing program management disciplines into delivery organizations. • Led business team through implementation of the Network Strategy Program driving’s vision of building a world class direct-to-guest supply chain and fulfillment network: o Reduced inventory weeks of supply position by 14% for long lead time replenishment businesses. o Reduced labor cost by .90/unit and outbound shipping by .36/unit for 7.6MM units in 2009. o Integrated three (3) additional fulfillment centers into the network. o Directed program budget of $39MM (18 months). • Developed enterprise business process model and capability management framework to proactively manage organizational impact and identify cross-functional integration points. Drove adoption of frameworks into stores, online and technology organizations. • Overhauled strategic planning and portfolio management policies and procedures. Instituted strong accountability and communication facilities between, and Target Technology Services organizations. • Awards/Honors: Pellegrene Award for Target leadership excellence. Nominated counselor of Target’s Leadership Academy in developing high potential talent.
  2. 2. ALAN GILCHREST • Page Two• DELOITTE CONSULTING, L.L.P., Houston, Texas Senior Manager, Direct to Consumer / Technology Integration • 2005 to 2007 Eminent E-Business thought leader in defining vision and providing practical expertise in support of complex transformation efforts. Dramatically exceeded sales and managed revenue goals by 300% and 100% respectively in 2007. Challenged to identify strategic service niches and establish sustainable competitive advantage in building Deloitte’s brand in the direct to consumer market space. Forged strategic partnerships and excelled in framing win- win opportunities. Client specific experience outlined below: • BORDERS GROUP, INC, Ann Arbor, Michigan o Program Manager driving planning and repossession of from the partnership. This successful initiative achieved double holiday season revenue forecast and 62%+ sales growth over prior year during Amazon partnership. o Successfully navigated dual client reporting structure – SVP of E-Business and Interim CIO. o Created and implemented cross-functional and cross-team delivery organization governance model. • VICTORIA’S SECRET DIRECT, Columbus, Ohio o Instituted program management function chartered to govern planning and implementation of multi- year business transformation initiative – “Unleashing the Capacity for Growth.” o Reported to three (3) officers – SVPs of Strategy, Business Development and Technology-Direct. o Established and implemented PMO governance structures including release management strategy, resource management strategy, communication strategy, risk mitigation strategy, business process and capability management strategy. Manager, Technology Integration • 2003 to 2005 Inventive leader of technology initiatives chartered to solve complex business challenges. Hands-on architectural and solution modeler motivated to exceed expectations and build high performing teams. Client specific experience outlined below: • 7-ELEVEN, INC, Dallas, Texas o Technology project manager leading design and development of the Global Data Synchronization solution foundational for the Retailer Initiated Invoicing strategic imperative. o Partnered with industry leaders to define and develop XML data exchange standards inclusive of items, prices and promotions for the convenience store industry (PCATS-NAXML). • LOCKHEED MARTIN, Orlando, Florida o Established Integration Center of Excellence in support of the Joint Strike Fighter (F-35) program. o Created and implemented integration governance structure for the Autonomics Logistics Information Systems inclusive of architectural review board, integration pattern decision matrix, requirements management, interface context models and metadata management. ADDITIONAL EXPERIENCE (full details on request) ANSWERTHINK CONSULTING GROUP, INC., Miami, Florida • Manager • 1998 to 2003 Eminent in supply chain and enterprise application integration leadership, visioned and delivered highly available and resilient solutions for mission-critical systems. Clients include Enterprise Rent-A-Car, WCO, Exelon and Condumex. TECHNOLOGY SOLUTIONS COMPANY, INC., Chicago, Illinois • Senior Consultant • 1997 to 1998 Technology consultant driving solutions based on ERP applications including PeopleSoft and Oracle Financials. PETTIT & COMPANY, P.C., Dallas, Texas • Consultant • 1996 to 1997 Developer responsible for extending proprietary financial accounting package - Carillon Financials (GL, AP, Order Management). EDUCATION
  3. 3. Baylor University, Waco, Texas • Business Administration Advanced training in General Management / Project Management / Quality Assurance