1. Manabu Togashi
4-13-8 Yanaka Adachi-Ku, Tokyo 120-0006
090-6227-6340
Summary Table
Year Occupation Company Learning history
2013/8 – 2015/1/31 Senior System
Administrator
Illumina Inc.
2012/8/4-2012/9/30 1st Tier helpdesk engineer BNP Paribas Japan
2011/1 - 2012/1 Desktop support engineer HexCode Technologies Windows 7 migration, configuration
2010/6 - 2010/11 Sales/Marketing HexCode Technologies
2009/7 – 2010/5 Unemployed Java, Oracle SQL at an IT school
2007/3 – 2009/6 Research assistant
(researcher)
Nomura Research
Institute
(Contract: Adecco)
Studied (by myself)
Accounting, Marketing
Strategy, Corporate Finance
Intermediate Micro Economics
Advanced statistics,Calculus ,
Linear Algebra, Excel VBA
2006/5 - 2007/1 Translator / liaise,
data management,
manual documentation
Mercedes-Benz Japan
(Contract: Adecco)
2005/12 - 2006/3 Supervisor at an ISP’s
customer center
Super Hotlines
(Contract: Recruit
Staffing)
2005/9 - 2005/12 Liaise between NTT Data
and Debit card system
client companies
NTT Data 3C
(Contract: Recruit
Staffing)
2004/9 - 2005/8 Customer Service
(Operator at a call center)
Several companies
(Contract: Recruit
Stuffing)
2002/4 – 2005/8
NHK Joho-network International
Institute(then)
Research method, Academic writing
English writing as a professional
writer
2000/8-2001/9
Southern Illinois University in
Carbondale Japanese branch
(audient student)
ESL, Academic writing, Speech
communication
1996/1 - 2004/5 Tutor Several private schools
(Juke)
(Part-time)

2. Strength
• Desktop support expert with a wide variety of skills and Experiences:
(Management, Management of AD account, Cisco, Network, and Mac)
• Strong exposure configuring Windows 7 in an enterprise environment
• Successfully managed project teams up to 10 members
• Strong research and problem-solving skill in English and Japanese
EXPERIENCE
Illumina Inc. (contract) Jun 2013 –Jan 2015
Senior System Administrator
Manage the Service Desk function of the Tokyo Office (end user more than 60)
Details:
1. Organize the operation and make workflows
2. Produce instruction manuals for end users and internal manuals
3. Promote the understanding ITIL and the ticketing system of end users
4. Make and manage queues and process the tickets (5 - 10 cases/ day)
5. Troubleshoot the desktop/network/AD/ Cisco Phone/Web Application (ex. Sales Force)
6. PC Build and rebuild (manual and Lite Touch Deployment)
8. IT Asset Management (PC, rental iPhone, Data Card)
9. Meeting Support
10. Procurement (PC, Monitor, Cisco Phone) and contract management of rental iPhone and Data
card
11. Vendor Control/Management
12. Liaise with the Global Information Team in Singapore to manage & implement the
inter-organizational change management/ troubleshooting
13. Provide guidance to a new joiner on the IT environment.
OS: Windows 7, Exchange Server, Windows Server 2007, Cisco TFTP Server. Mac OS X
Application: Office 2010, Web Applications (ex. WebEx, Sales force, TeamViewer)
Ticketing System: Altiris
Cisco Phone
Others: Support iPhone initial setting and Data Card.
1994/12 – 1996/8
Tamagawa University (Distance
learning course)
1993/4-1994/11 System engineer CAC

3. BNP Pairbas Group Japan (contract) Aug 4th to Sept 30, 2013
1st tier Help desk engineer
Act as a single point of contact for incident management; answer inbound calls and respond to
incoming emails received from end-users and document/track the related incidents (30-40
calls/day, 30-40 emails/day); Manage incident tickets sent to the queue; Maintain on-going
communication (outbound, inbound contact channels) with end-users, escalate tickets where
necessary to ensure tickets are progressing; Ticket incident management; ManageActive
Directory Account (ACL, group); Process resource access requests via ISARS
(Windows XP, Lotus Notes 8.5, Outlook 2007, ISARS, Cisco IP Phone)
HexCode Technologies K.K.
Desktop Support Engineer Jan 2011 –Jan 2012
Develop light-touch deployment process of Windows 7 by combining the auto-unattended set-
up, scripting and Image X; Set the configurations; solve the technical issues accompanied by
migration from Windows XP to Windows 7(ex. registries, services, network, group policies,
and application installation); Documentation of configuration settings of OS and applications
installed; Experiment USMT (User State Migration Tool)
HexCode Technologies K.K.
Marketing Sales Manager Jun 2010 –Nov 2010
Launch the marketing sales section: Make sales strategy and planning, select a target
segment, make cold calls, write and send sales mails, approach prospective clients and
alliance partners; Arrange meetings for demonstration of the company’s solution; Manage a
booth at an international exhibition in Washington D.C.: Make brochures and questionnaire
for visitors, Recruit and manage 4 part-time assistants, market the company’s solution to
visitors (prospective alliance partners)
Nomura Research Institute, Ltd. Tokyo
Research assistant (contract) Mar 2007 - Jun 2009
Conduct researches that are commissioned by consultants, Compile data for research; following are
data I have dealt with: (1) market/industrial data, company profiles and companies’ financial data
(English), (2) analyst/market reports and articles (English), (3) statistical data of Japan, Asian
countries and international organizations such as IMF (I have contacted related departments of
the countries and organizations to get the data and information if necessary)
Mercedes-Benz Japan Co., Ltd., Tokyo
Translator/administrative assistant (contract) May 2006 - Jan 2007
Translate technical inquiries for technical staff to communicate with technicians in the HQ in
Germany; keep records of inquiries sent to the HQ; Compile data of inquiries and produce monthly
and annual reports; Translate letters to/from the HQ in Germany for the team leader; Organize
and streamline the operation of technical inquiry to the HQ in Germany and produce operation
manuals

4. Super Hotlines, Inc., Tokyo
Assistant supervisor & operator (contract) Dec 2005 - Mar2006
Produce material for training and operation manuals; Train and supervise eight operators with
two assistant supervisors; Answer calls from customers who request English information; Compile
the data of calls; Answer calls from customers and keep records of inquiries
NTT Data 3C, Inc., Tokyo
Administrative assistant (contract) Sep 2005 - Nov 2005
Liaise with the client (NTT Data) to prepare for a Debit card system’s network test; Manage and
update the banks’ data that are need to carry out the network test; Produce daily and weekly
reports for the client; Write draft letters; File documents
Tutor (at several private schools) Jan 1996 – May 2005
Manage Classes (2-5); create lesson plans; Teach (3-10); Private lesson (1-2); Consult parents of
students on study; Make monthly reports of students’ achievements and evaluation to parents
Subjects: high school and junior high: English and Math, Elementary school: reading (Japanese),
Arithmetic and Algebra
Education
NHK Joho Network International Institute (then) Apr 2001- Aug 2004
(NHK affiliated training institute for producing bilingual staff for NHK)
Writing course, Professional course (translation basic)
Class activities:
・To write 2-3 essays (750 – 1000 words)/terms (3 months) on current affairs
・To analyze and discuss in the class 2 articles/week on the Economist, Newsweek, Time
・To study current affairs on Japan and abroad
Note:
Instructors are professional English writers or professors of communication (graduate level) all of
whom are native speakers.
The class style is that of Anglo-Saxon University
Southern Illinois University in Carbondale Japanese branch Aug 2000 – Sept 2001
ESL course, 100 level Academic writing (A+) and Speech Communication (A)
(Audient student)
Bachelor of laws, Tohoku University, Miyagi Apr 1987 - Mar 1993
OFFICE Skills
Word 2007, Excel 2007, Access2003, and PowerPoint2007

5. CERTIFICATE
TOEIC: 880 Sep 2005
MCITP: Enterprise Desktop Support Technician
MCTS (70-680 Configuring Windows 7) (2011/03 Score 1000/1000, En)
MCP (70-685 Pro: Windows 7, Enterprise Desktop Support Technician)
(2011/12, En, Score 740/1000)
PERSONAL DATA
Birth date: March 9, 1968 Marital Status: Single Health: Good