1. Ghim Moh Road,
Singapore
SHWETA AGRAWAL
Contact No: +65-90853493
E-mail id: shwetaagr3011@gmail.com
ACADEMIC QUALIFICATION
Degree School/ College
MCA, 2012 Banasthali University, Rajasthan, India
B.Sc. (Math, Electronics & Computer), 2009 Banasthali University, Rajasthan, India
Class XII, 2006 (HSSC) Banasthali University, Rajasthan, India
Class X, 2004 (SSC) MSKB School, Muzaffarpur, India
WORK EXPERIENCE
Work experience of over 4 years in CLSA from January 2012 – January 2016.
Responsibilities:
 Worked as Production Support Analyst in various Front Office applications (Jan’12 – Jan’16)
 Good experience in UNIX/LINUX, ORACLE SQL, PLSQL production/Application Support.
 Worked extensively in UNIX Shell Scripting development.
 Acquired in depth knowledge of banking applications technical as well as functional knowledge.
 Support of the various environments (PROD, UAT) to ensure high uptime of systems and problems a re
proactively resolved.
 IncidentManagement – Business and technologycommunication, coordination and resolution of incidents,
from external issues such as exchange problems or vendor issues to internal application bugs impacting the
production environment.
 Problem Management – Post incident review ensuring that the issue has been permanently resolved and
what value add items can be completed to ensure the issue does not reoccur. If it is a defect/ bug caused
from past development/ release, then raising it to development team, help them to analyze and get a fix
accordingly.
 Change Management – Ensure that changes in the production environment are planned, tested,
implemented,documented and reviewed in a controlled manner.To make sure all the CI’s are intact only the
authorized changes are deployed. Also, the change process must be recorded in the repository as well.
 Resourceful Team Player and capable of delivering task with stringent timelines.
 Been at CLSA Hong Kong FORUM to assist various clients.
 Proficient in providing L1 & L2 support to business users.
 Have successfully worked and delivered under extreme pressure and deadlines.
 Worked with Vendor trading systems like OMS, GLWIN and monitoring tools like TIBCO HAWK.
Role – IT Support Analyst (July 2013 – January 2016)
Projects:
 NOSS & NOSS2 (Instrument management System) – NOSS is the master repository for instruments in
CLSA and acts as instrument data source for the OMS, Execution systems and Algorithm systems.
Instrument system processes the data files from Reuters, Bloomberg and exchange files using TIBCO
workflows and fed into Instrument System DB. NOSS2 is newly developed project for instrument system
which handles instrument information for more than 60 markets.
 Sales Trading (Reporting applications) – It is a suite of 36 different applications developed in a range of
languages which is being used across CLSAby Sales traders/dealers,Business for reporting purpose. The
reporting applications include web applications as well as in-house developed tools. Some Major
technologies used are Java, ASP.net, Liferay, Web Methods, JSP, Struts, TIBCO Spotfire and VBA Macro.
Responsibilities:
 Help to verify new releases and provide post implementation support.
 Configure, Package and deploy vendor applications.
 Provide insights to continuous improvements and innovation to improve efficiency and increasing
productivity.
 Scheduling and deployment of new releases to test and production environment.
 Independently taken handover from Development team for a number of applications.
 Independently developed and maintained many macros to provide business solutions to various issues.
 Understanding end to end flow, technology, configuration as well as deployment of every application.
 Get the requirement from users for various new reports, to develop and release accordingly.
 Conducted Knowledge transfer for other team members/ colleagues around the globe.
Role – Graduate Engineering Trainee (June 2012 – June 2013)
Projects:
 Viper Dealing Platform (Trading application) – It is an in-house Dealing Platform, which is being used
across CLSAby dealers for Equity Trading. This application has interface with market gateways for different
exchanges in APAC Region and with CLSA Algo strategies. Same Platform is used as order management
System for DSA flow.
 Market Gateways - Primarily SunGard GL Trade Product is used for exchange connectivity in CLSA. There
are two basic components, SLE for Order/Executions flow to/from exchange and SLC for market data.
 Orders Management System (OMS) - SunGard GL OMS is used as order management in CLSA for the
Agency flow. The application is used for sales trader for monitoring and allocation of their client orders.
Application acts as communication interface between Sales Trader and Dealers during the life cycle of client
order.OMS application provides the executions data to back office system for clearing and settlement.
Responsibilities:
 Actively involved in change and release management.
 Work with other teams to ensure that all systems have the same securityinformation and the flow is working
fine.
 Work with Global business IT and projects teams to ensure seamless support for the business.
 Worked in the capacity of Support Specialist with skill developed ranging from analyzing, problem solving,

2. developing, testing and implementation of software skills.
 Resourceful Team Player and capable of delivering task with stringent timelines.
Role – Graduate Intern (January 2012 – May 2012)
Projects:
 Timesheet & Employee ReferralManagement System (TERMS) - TERMS is a new system which is used
to maintain employee information regarding their timesheets. It also takes data from JIRA system to update
their respective time given to different projects. It has another feature where employees can refer people
from outside for open positions in the organization.
Responsibilities:
 Developed the project single handedly to maintain the required information.
 Done the UAT as well as production release for the same.
 Have done integration from another system JIRA.
SKILLS
Technical Skills
 Database Mgmt.
Systems
Oracle 8i / 9i /10g, SYBASE
 Language C, C++, Java, JSP, Servlets
 Operating Systems Sun Solaris, Linux (Red Hat Enterprise Linux)
 Middleware TIBCO EMS, Web Methods
 Tools TIBCO Spotfire, ITRS Geneos, TIBCO HAWK
 Development
Language
Unix Shell scripting, PL/SQL
 Others Proficient with Microsoft Office applications
Financial Skills
 Financial Products SunGard GL Trade
 Financial Protocol FIX,GL Format
PROFESSIONAL ACHIEVEMENTS
ITIL V3 Foundation
Level Certified
 ITIL Foundation Level Certified in IT Service Management
Star Award for The
Quarter
 Got Star Award for the quarter in 2015 towards my contribution for instrument
managementsystem including UAT releases, PROD releases and effectively handling
user queries
 Presented with a certificate for the same
POSITIONS OF RESPONSIBILITY
Member of Organizing
Committee,
F@W,CLSA’12-
Present
 Member of the 9 persons organizing committee of CLSA Fun@Work Team
 Managed various teams and assigned works to them for organizing various events in
the Company including OXFAM.
MAYUKH Tech
Festival & VISION
Annual Festival,
Banasthali’11
 Overall Head of the Festival to be organized in Banasthali University (BU)
 Co-ordinate with a number of Colleges for the event as well as with all the internal as
well as external teams to handle all kind of responsibilities
Student Activities
Head & Class
Representative, 2009-
2012
 Head of All student activities held in Banasthali University Campus for 3 years
 Class Representative for MCA all Semesters
EXTRACURRICULAR ACTIVITIES
Social & Cultural
Activities
 Organized as well as participated in a number of Dance competitions
 Awarded as “PRAVARAN RATAN” award in 2006
 Participated and completed 100 km Trail walk organized by OXFAM in 2014 in 36
hours