resume

1. 732-425-8465
gossiaux22@gmail.com
www.myportfoliowillgohere.com
Metuchen, NJ
C O N T A C T P R O F I L E
S K I L L S
E D U C A T I O N
W O R K E X P E R I E N C E
Collaboration and Communication
User Research
Figma, Sketch, Adobe XD, Miro, Balsamiq,
Overflow
User interviews, competitive analysis,
affinity mapping, empathy mapping, user
personas, user testing
Prototyping
Problem Solving
Highly Motivated
Fast Learner
BA, Anthropology, Archeology
Oberlin College
2013-2017
UX/UI Career Track Program
Springboard
2022-2023
Customer Account Manager
Competitive Cyclist
Directly managed 4200+ customer accounts, bringing in $750,000 in sales
annually
Coordinated with UX, Service, and development teams to identify workflow pain
points and improve employee efficiency
Took on extra responsibilities with Group Sales customers including
coordinating with NICA teams and corporate groups for bulk orders
Utilized Sugar CRM software to connect with new customers and maintain
existing relationships, leading to 100+ daily customer contacts
Guided customers through all steps of the sales process
Coordinated with buyers on special orders and backorders
Enrolled customers in pilot Loyalty Program
Utilized customer data to recommend complementary products
Continuously researched and learned about new products and trends in the
industry
Served as in-house ambassador for Specialized road shoes and apparel
Won spotlight award in 6/2020 for excellent customer service
2020-2023
Highly motivated UX/UI researcher and designer with a background in sales and
leadership. Specialties include: collaboration, communication between multiple
teams and stakeholders, problem solving, and research.
D E S I G N S K I L L S
M A G G I E G O S S I A U X
U X R E S E A R C H E R &
D E S I G N E R
Bike Specialist
Competitive Cyclist
Provided customer service to diverse customer base via calls, chats, and emails
Assisted riders with custom and box bike builds, bike and apparel sizing,
component compatibility, and general gear questions
Built and maintained meaningful relationships with customers
Provided follow-up on purchases
2019-2020
Trail Crew Leader
Cottonwood Canyons Foundation
Assisted trails director in leading 5-person trail crew
Executed stewardship projects throughout the Wasatch National Forest
Coordinated corporate groups and volunteers for service days
Maintained professional relationships between CCF and USFS, partner
organizations, and public land users
Led 8-person trail crew to compete conservation projects throughout the
intermountain west
Planned and executed 8-day projects from concept to completion
2019
Montana Conservation Corps 2018