1. LOUISE VICTORIA CARDWELLLOUISE VICTORIA CARDWELL
41 Main Street, Donaghcloney, Co Armagh. BT66 7LR
Tel: 028 38820601 Mobile: 07872 031600
louisevcardwell@gmail.com
ProfileProfile
I am a self-motivated and hard working individual with experience in all aspects of administrator
roles including Administration Management. I am able to use my own initiative and work as part
of a team; I also have proven leadership skills which include managing, developing and
motivating other staff to achieve company objectives. As an effective communicator I use all
medias available to me from reports, presentations and social media which in turn utilise my
computer, problem solving and analytical skills.
ExperienceExperience
December 2014 - March 2015 Executive Assistant
Citibank
• PA to the Head of EMEA Compliance Infrastructure
• Managing diary and travel requirements for the Compliance Managing Director
• Managing and training a team of 2 Admin juniors
• Booking travel and accommodation for all Compliance department employees
• Implemented an admin systems contingency plan in the form of written instructions on all
administrative tasks
• Processing expenses for all Compliance department employees
• Organising Senior Leadership Team meetings, including venue hire, hospitality and travel
requirements for all
• Ordering equipment for new hires into Compliance
• Records management
August 2013 – June 2014 Administration Officer
Charity Commission for Northern Ireland
• Lead Administration officer for all registration project teams, including attending
meetings and input to manuals
• Registering charities for regulation with Charity Commission for Northern Ireland
• Calling forward charities in Northern Ireland for registration
• Liaising with Senior Management Team and Enquiries with lists of people to be called
forward
• Making sure that all paperwork is correct and included in the application and
contacting organisations if this paperwork is not correct
• Sending reminders to organisations in a timely manner and as set out by SMT
• Working within a chase cycle to ensure that all organisations apply and send in
documents within set deadlines
• Keeping databases up to date with all relevant information and liaising with IT if any
problems occur
• Main point of contact for any telephone and email queries with regard to registration
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2. • Organising workshops for charities to attend to help them with the registration
process including organising venues, hospitality, list of attendees and packs
• Ordering stationery for the organisation and maintaining stock levels
• Power user for TRIM computer system and maintenance of same
• Preparing papers for board meetings and distribution to Commissioners
• Responsible for post in and out of the office and maintaining records of same
January 2013 – August 2013 Administration Officer
South Belfast Partnership Board
• PA to the Chief Executive, including diary management, organising travel and writing
letters
• Project officer for organisation of South Belfast Partnership Board events including
finding venues, organising hospitality, inviting participants and organisation on the
day of packs and venue
• Organising school revision classes with Queens University, Belfast for GCSE aged
children
• Finance - preparing invoices for payment, arranging for cheques to be signed by the
board, keeping records up to date and filing systems in place
• Opening post and distribution of same
• Updating the website and regular updates on social media including Facebook and
Twitter
• Taking minutes at meetings, getting approval from board of typed up minutes and
distribution
• Ordering stationery for the organisation and stock taking
• Liaising with IT for any queries
June 2009 – April 2012 Supporter Services Officer
Concern Worldwide
• Training new Staff Members
• Maintenance of Thankq database, accurately updating the database
• Dealing with donor queries and complaints
• Processing donor donations
• Opening post
• Producing reports on a daily, weekly and monthly basis
• Operational Plans – including detailed operational manual for the department
• Accurately approving and sending donor details to accounts
• Project participation in fundraising initiatives
• Knowing all about Thankq systems, the workings and sharing knowledge
• Supporter Services Officer responsible for all Gift Aid procedures
• Maintenance of building, including ordering stationery and health and safety issues
• Processing all Direct Debit instructions from sign up to payment and maintenance of the
system making sure everything is accurate and up to date
October 2005 – June 2009 Fundraising Assistant
Concern Worldwide
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3. • Raised £60,000 per year managing 3 community groups together with street collections
and collection boxes. Against a £6,000 spending budget
• Design and management of all fundraising materials against stated budgets
• Research for the department
• Yearly Strategic plans
• Making sure invoices were paid and purchase orders raised against these for accounts
• Training new staff members
• Keeping up to date with developments on the Thankq database and passing knowledge
to colleagues
• Accurate updating of the Thankq database and making sure colleagues do the same
• Project management for fundraising initiatives
• Maintenance of building, including ordering stationery and health and safety issues.
• Project manager for complete office refurbishment including making and maintaining
contacts with contractors
January 2003 – June 2005 Administration Team Manager
National Society for the Prevention of Cruelty to Children
• PA to the Head of Community Appeals
• Management, training and development of 3 administrators
• Maintaining sickness/holiday records for the team
• Monitoring budgets for the department – ensuring Managers are working towards their
budgets and advising the Head of Community Appeals of any shortfalls
• Processing invoices for the department
• Researching new fundraising initiatives for the department and producing reports on
findings
• Implementation and monitoring of administration systems/procedures
• Responsible for all aspects of Health and Safety including audits, inspections and risk
assessments
August 2002 – December 2002 Administration Assistant
Christie & Co
November 2001 – June 2002 HR Administrator
Abbey National Plc
May 1999 – May 2001 Clinical Trial Administrator
Pharmacia Limited
1998 – 1999 Office Administrator
Cyriad Associates Ltd
1995 - 1998 Personnel and Training Administrator
Argos Distributors Limited
1994 – 1995 Secretary
Milton Keynes Borough Council
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4. Training CoursesTraining Courses
IT: Proactis, Raisers Edge, Microsoft Word, Excel, PowerPoint, Access. Ami-pro, Lotus 123,
Internet 1 day course, Thankq, TRIM
Administrative: Meetings Management, Data Protection, Time Management, Assertiveness,
Dealing with Conflict, Health and Safety at Work Act, Effective Letter Writing, Child Protection
Awareness
Qualifications/EducationQualifications/Education
NVQ Level II Business Administration and Finance
RSA Stage II
10 GCSE’s (Grades A-C) English Language, English Oral, English Literature, French,
History, Mathematics, Keyboarding, Science, Biology, RSA Stage 1
Additional InformationAdditional Information
I am a very creative person and like to make crafts and bake cakes in my spare time. I have
volunteered for many organisations including: CAUSE, Volunteer Now, NIAMH, Trocaire, NSPCC
Banbridge, Cats Protection in Dundonald and Armagh, Willen Hospice in Milton Keynes. I also sit
on the Southern Area Trust committee for Mental Health services.
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