1. LOUANN BARBANELL
Seattle, WA.
Ph.: 206-764-0677 or E-mail: LouAnnB33@gmail.com
NMLS # 532286
www.linkedin.com/in/louannbarbanell
Summary of Qualifications:
 Solid background in providingorganizational management and accomplishingtrainingobjectives via
classroomand computer based trainingboth liveand pre-recorded.
 Successfully exceeded team mortgage sales goals by 300% by training new loan Officers and provided
marketing materials and support.
 15+ years in sales,customer servicein the escrowand mortgage industry.
 Improved organizational development helpingto reduce budget with on-linetrainingprograms.
 Excellent time management, prioritizing,multi-tasking,organizational and communications skills atall levels.
 Can learn quickly,makeeffective decisions,keen instincts for problemresolution.
 Impeccableacumen, confidentiality and integrity.
 Have keen ability to engage audienceper surveys of attendees of the class.
 Recognized for implementing a trainingprogramresultingin team members achievinghigher proficiency
ratings,duringperiodic skillstestingand evaluations.
 Can work with others to provide critical information in a timely manner.
Software Proficiencies:
MicrosoftOffice(Word, Excel, PowerPoint, Outlook, Access), Lotus Notes, Lotus Sametime Meeting, LoanQuest
Go-To: Meeting, Go-To: Webinar,Camtasia,Snag-It,Articulate, Hogan, HR On-Line, Arriba,LoanSpan CE Desktop.
OPUS payroll system,proprietary UW software.
WORK HISTORY:
July 2015 – January 2016 – University of Washington HR/Payroll
 Computer Services Consultant
- Provideapplication supportservices includingtraining,creating/maintainingrecords/files availableto
auditors.
- Defined application needs,use of system and specifications.
- Liaison between campus, Central Offices and UW IT to analyze,research solutions to resolvesoftware
problems.
- Hands on TrainingInstructor. Adviseand educate staff regardingpayroll content, policies and procedures.
- Knowledge of Payroll & Personnel policiesto respond to all incomingrequests for assistance.
- Resource for departmental payroll and budget coordinators with regards to UW, federal and state
regulations.
- Ran customer outreach via surveys and emails.
January 15,2015 – March 1, 2015 - Boeing Employees Credit Union (Contract position) January to March 2015
 Home Equity Loan Processor
- Responsiblefor setting up loan in the system and processed all newHome Equity loans ordering
appraisals,title,etc.… to ready for processingto complete file.

2. LOUANN BARBANELL, ( Page 2)
2008-2015 – Key Bank Mortgage, Seattle, Washington
 Mortgage Loan Originator
o Mortgage Sales Assistant
- Create marketing flyers/ads to increase production/leads.
- Consulted with clients for home loans.
- Coordinated “Breakfast meetings” with realtors.
- Conducted First time home buyer seminars.
- Monitor pipeline of 18 – 20 million responsible for Government Compliance, Reg B and Z.
- Create Excel spreadsheet reports for all levels of management.
- Responsible for assisting with new hire on boarding and training on LoanQuest software.
- Conducted weekly conference callswith teamto set goals and reviewproductchanges and providetraining
via Lotus Notes Live Webinar and Outlook after software change.
2002 – 2008 Bank of America f/k/a Seattle Mortgage - Bellevue, Washington
 Reverse Division Training Consultant – 2 years +
- Managed and facilitated trainingclasses for employees and B2B via classroomsetting,livewebinars and
pre-recorded webinars,(e-learning).
- Assessed department needs and design curriculum,together with the SME input.
- Detail oriented with the ability to conceptualizethe long term goals.
- Wrote, recorded and produced pre-recorded trainingvideos which increased customer serviceand
knowledge so the end user could access it 24/7.
- Designed curriculumfor trainingdepartment, created PowerPoint presentations for classroomfacilitation
and implementing livewebinars for e-based learning.Technical writer of TrainingManual for employees
and B2B partners on how to originateprocess and underwrite loans.
- Consulted with department managers to assess trainingneeds to develop staff and programs for business
partners.
- Taught (B2B) partners and employees on usageof our proprietary mortgage software.
 Closing Coordinator(Seattle Mortgage) – 2 years (Promoted to Corporate TrainingManager)
- Responsiblefor preparingclosingmortgagedocuments borrower will sign ensuringany titleissues are
clear and all encumbrances arepaid atclosing.
- Technical writer for Internal TrainingManual for ClosingCoordinators on drawinglegal documents for
closing loans.
- Liaison between Broker and ClosingAgent to prepare legal documents in a time and date sensitive
window.
 Escrow Closer (Seattle Mortgage) – 2 + years (Promoted to ClosingCoordinator)
- Responsiblefor holdingdocuments and funds in a transfer of real property, actingfor both parties
pursuantto instructions.
- Bonded Notary Agent necessary for notarizinglegal documents duringa real estate transaction.
- Handled over 100 funded closingtransactions duringthe peak of the refinanceboom when rates were at
an all-timelow.
- Responsiblefor clearingall titleand underwritingconditions and ensuringnecessary documents are
recorded.

3. - Knowledgeable of compliance/RESPA law.
Continuing Education:
South Seattle Community College, Seattle, WA.
Certificate: ASTD (American Society for Trainingand Development)
Bellevue College, Bellevue, WA. Business,Marketing
Sales/Management Seminars:
ASTD (American Society for Trainingand Development):
Fundamentals of Training
REFERENCES: UPON REQUEST