Commercial Real Estate Services Worldwide

1. Brokerage Services
NAI Emory Hill has been providing full-service commercial real estate support for
businesses throughout the Mid-Atlantic and developing wealth-building strategies for
investors since 1981. Since our founding, we have executed well over a billion dollars
in real estate transactions (more than $650 million since 1999 alone) and we apply the
strong core competencies that result from this experience to every client relationship
we have. We also use this experience to expand our range of services, identifying the
needs of our clients and customizing our programs to help them achieve their goals.
As one of the area’s largest, most reputable and active real estate brokerages, the
Principals and agents of NAI Emory Hill have often been recognized with honors from
various industry professional groups. We are CCIMs, SIORs, and have achieved Top
Producer status from NAI Global.
Dominant at NAI Emory Hill is a cooperative environment of team players who routinely
draw on each other’s diverse skills and experience. This environment allows our
clients to benefit from the considerable intellectual resources in our firm. We believe
that remaining current with leading market influences and the technical evolution of
our trade directly benefits our clients.
Our brokers are leaders in the corporate real estate environment and consistently
deliver optimum solutions for our clients. Above all, our brokers are deal-makers. We
work hard to gain an understanding of our clients’ businesses and the place of real
estate in their overall business strategies.
We are fully equipped to recognize opportunities for our clients, identifying the most
effective pathway to an agreement and have the quiet competence to successfully
navigate to that objective.
We have applied our unique skillsets to transactions for companies such as E.I. DuPont
de Nemours and Company, Salomon Smith Barney, Gunnip & Co., Citibank, Crown,
Cork & Seal Co., Chase Manhattan Bank, Xerox Corporation, WMB Holdings, Inc.
(Corporation Services Company, CSC), and a number of other nationally recognized
Fortune 500 companies. We have been involved in the financing of more than one
and one half billion dollars in transactions including construction loans, permanent
financing, participating debt, and joint venture structures.
Sixteen years after our founding, we joined NAI Global, the world’s leading managed
network of commercial brokerage firms. With more than 350 offices in 55 countries,
NAI Global provides superior regional, national and international coverage for
broad-based corporate and institutional portfolios. Using proprietary systems such
as the award-winning REALTrac™ system and STARS™ (Strategic Transaction
Administration and Reporting System), we provide consistent and real-time access to
transaction documentation to companies and real estate teams around the world.
Our clients come to us for our deep local knowledge. They build their businesses on
the power of our global managed network.
Our areas of expertise include:
• Industrial Brokerage • Investment
• Land Brokerage • Tenant and Landlord Representation
• Retail Brokerage • Property Management
• Office Brokerage • Corporate Services
NAI Emory Hill
10 Corporate Circle, Suite 100
New Castle DE 19720
tel 302 322 9500 | fax 302 322 9518
www.emoryhill.com

2. Services Highlights
Retail Services
• National and international retailers - any market - one contact
• Retail specialists that are members of the Retail Brokers Network (RBN) and the
International Council of Shopping Centers (ICSC)
• Delivering long term, right site, right price service
Full Corporate Real Estate Services
• Coverage in any market, anywhere in the world
• Maximum access with minimum stress
• Creative marketing programs
• Single source accountability and access to the corporate level
• Lease administration and auditing
• Demographics and site modeling
• Turnkey services
• Expert representation for every client
An Accelerated Marketing Program
• Largest market presence
• Market data and analysis
• Maximization of sale price
• Shortest marketing period
• Motivated buyers
• Fewest contingencies
• Focused team approach
• Date certain sales
Whatever your requirements, our enhanced resources translate your needs into clear
strategies, using prospect and property databases, financial analysis, site mapping and
demographic targeting. We compile and deliver a concise portfolio report, updated project
status reports, and a timely completion schedule.

3. At-A-Glance: NAI Global
NAI Global is the premier managed network of commercial real estate firms and one of the
leading commercial real estate service providers worldwide. NAI Global manages a network
of 350 offices in over 55 countries. Our unique structure enables clients to leverage our local
expertise and global relationships to access the best opportunities, around the corner and
around the world. We complete over $45 billion in transactions annually, including over $10
billion in investment sales, and manage over 200 million square feet of commercial space,
helping clients build their portfolios on the power of our global network.
Our extensive roster of property services includes acquisition/disposition, landlord
representation/leasing, tenant representation, property management, investment services,
capital markets services, valuation, due diligence and related advisory services. We are known
for our innovation in creating specialized service offerings to meet the needs of changing
market conditions, as demonstrated by our Asset Optimization Services and Accelerated
Marketing Program, two unique programs designed to help property owners and financial
institutions identify and resolve problems in their portfolios.
NAI Global consistently ranks among the top commercial real estate services providers in
industry rankings published by Commercial Property News, Real Estate Forum and National
Real Estate Investor, and was named the 4th most recognized brand in The Lipsey Company’s
Top 25 Commercial Real Estate Brands survey. In addition, NAI Global has developed
cutting-edge transaction and portfolio management technology to complement the global
breadth of our organization. Real estate decision makers benefit from the deep local roots
and knowledge of professionals in NAI offices worldwide and our ability to quickly access and
share mission critical information.

4. The Marketing Package
Your Property Profile is established Immediately after executing the listing agreement. The
Profile is shared not only with more than 5,000 NAI Global affiliates in more than 350 offices
in 55 countries but also with nearly 1,200 local contacts with interest in the commercial real
estate community.
The Property Profile will be sent by email to the local and regional commercial brokerage
community and to economic development officials. We are members of the Pennsylvania
Chapter of SIOR (Society of Industrial-Office Realtors), Commercial-Industrial Realty Council
of Delaware (CIRC), Tri-State Realty Council, and Certified Commercial-Investment Members
of the National Association of Realtors.
Your Marketing Package Includes:
• Property Overview which may include highlights, summary, photos, maps, site and floor
plans, aerial photos and more.
• A Market profile
• Lease or sale comparables
• Recent sales
• A financial analysis with a tenant summary, income and expense reports
• Demographic information such as an executive summary of the surrounding area,
consumer expenditures, in-depth reviews of household types and population data,
reports, maps and more.

5. Signage
We will design and install signs on the property, which will carry our firm’s
logo, phone number, and pertinent property information.
Cold Calling
As a developer, broker, and owner of commercial and industrial properties,
we have developed a deep prospect list which we will utilize in “pounding
the pavement” for potential tenants.
Online Presence
Your property is marketed through the Emory Hill website, on Loopnet
and CoStar, on the CCIM website, through the NAI Global website and
through other online venues.
Direct Mail Campaign
Postcards, mailers or other announcements may be distributed to the
brokerage community at industry events and may be mailed to targeted
prospects that are ideally suited for your property and state and local
Economic Development offices
Trade Shows and Events
Your property will be featured as we attend key industry events. From
the NAI Global Convention to ICSC’s national and regional expos, your
property will receive maximum exposure.
Client Communication
We will maintain an Activity Log for the property in order to keep you fully
informed on a periodic basis of all discussions concerning the property,
including inquiries, feedback after site visits, advertising programs, and
any other matters relating to our marketing efforts.
Follow-up Campaign
We will screen and qualify all inquiries. Once a tenant has been
identified for the property, personal follow-up will continue until the lease
commences.

6. Negotiating Business Terms
Based on your continuing input, we will negotiate in your best interest.
Our goal is to achieve the highest and best price for your property, to
secure the best possible tenant for your income-producing property or
to assist you in selecting the best possible location for your tenancy.
Continued Support
Throughout the marketing process, we will implement a methodical and
consistent system to monitor the project. We will assist in preparing an
outline of important business terms and obligations, including a summary
of important lease dates.
NAI Emory Hill Real Estate Services, Inc., provides a comprehensive
array of real estate services, including construction, brokerage, property
management and maintenance, which are available to you on an a la
carte basis. We have the ability to develop, construct, lease, manage,
and maintain your property insuring that the greatest possible value is
realized.

7. Technology Suite Real Time Access
REALTrac™
REALTrac™ Online is our industry-
leading transaction and portfolio
management system. It gives you
the ability to monitor activities, track
project status, maintain files on
acquisition and disposition activities,
establish timelines and schedules,
employ lease administration
applications, and develop concise
portfolio management and reporting.
This private and secure intranet ties
your entire workgroup and team
together with an integrated inventory and transaction management system that creates systematic
and repeatable processes to improve cycle time and reduce errors.
Our responsibility to you is to add value anywhere possible. REALTrac™ reduces, eliminates and
avoids costs while establishing a consistent delivery system. This allows for developing opportunities,
assuring quality, translating culture and filling the gaps.
The system supports:
Portfolio Management Tracking of Activities
Acquisition/Disposition Administration Project Checklist and Schedules
Lease Administration Reporting Standards
Private Workplace Planner: REALTrac™ is a valuable personal planner and project management tool.
Schedule events, organize tasks, receive and distribute messages, deliver documents and establish
communications with every member of your team. You can assign tasks, identify team member
responsibilities and receive reports and communication from third-party services and resources
electronically.
Process Management: With REALTrac™, you control the process of making fully-informed real estate
decisions. From establishing budgets, creating a team, defining goals and objectives, performing
analyses, using checklists and milestones, establishing templates, assigning and monitoring tasks,
and managing a closing or lease execution, the entire team can participate. This management tool
greatly reduces the time required to close a deal, saving time and money.
Portfolio Management: Using REALTrac™, we can manage your portfolio for the entire term of
ownership or leasehold. REALTrac™ delivers administrative, technical services and tools that put
complete portfolio information at our fingertips. Schedules are established, tasks assigned, timelines
created, project and negotiation objectives defined, and benchmarks or milestones met and achieved.
Ease of Use: REALTrac™ provides all these services and is as easy to use as viewing a webpage.
The point and click environment within this Web-based collaborative portal is effortless to access and
use.
E-Offerings
Our internal marketing platform provides exposure for your properties to NAI Global affiliate brokers
around the world. NAI has over 350 offices in 55 countries worldwide, completing nearly $50 billion
in commercial real estate transactions annually. Our proprietary E-Offerings technology, together with
our global database of investors, helps minimize time on market and maximize investor return at time
of sale.

8. Property Solutions for Office
NAI Emory Hill is a regional leader in office real estate services and is affiliated with NAI Global, one of
the largest commercial real estate service providers worldwide. Our diversity, experience and reach
provide the foundation for customized real estate solutions for office tenants, developers, investors
and owners of office properties. Most importantly, we understand and avoid conflicts of interest and
have business savvy that can add significant value in setting your strategy and structuring transactions
to meet your objectives.
Whether you are a corporate user looking for space to house a new business unit, an owner looking
for a leasing agent to maximize the value of your assets or an investor seeking to buy or sell office
properties, we can develop a customized solution that meets your needs. Our professionals have the
experience and business accumen to create successful real estate strategies for property owners and
tenants. Our unique structure enables clients to leverage our local expertise and global relationships
to access the best opportunities, around the corner and around the world.
Our comprehensive menu of office services includes:
• Tenant representation
• Landlord Representation / Leasing Agency
• Investment Services
• Acquisition / Disposition
• Asset Management
• Development Services
• Valuation & Appraisal
• Surplus Property Disposition
• Contact Center / Site Selection Services
• Property Management
• Project Management
• Land Acquisition
• Market Research & Advisory
• Construction
• Maintenance

9. Property Solutions for Industrial
NAIEmoryHillhasvastexperienceintheleasingandsaleofindustrialpropertiesandintherepresentation
of industrial users. As a participant in the development of some of the area’s best known industrial
parks, Emory Hill has the knowledge and the local roots to guide industrial users to the best location
to suit their current and future needs and to assist industrial owners in positioning their property for
the best possible user.
Our customized real estate solutions for industrial tenants, developers, investors and owners are
supported by the diversity of our business. With in-house management, maintenance, and construction
companies, and as the northern Delaware provider of Ceco pre-engineered buildings, we are uniquely
suited to provide you with the best possible real estate solution to meet your goals.
Whether you are a small industrial user looking for warehouse space, an owner looking for a leasing
agent to find you the best possible tenant, or an investor engaged in site selection, we can develop
customized solutions that meet your needs.
Our comprehensive menu of industrial services includes:
• Tenant Representation
• Landlord Representation / Leasing Agency
• Investment Services
• Acquisition / Disposition
• Asset Management
• Development Services
• Valuation & Appraisal
• Surplus Property Disposition
• Contact Center / Site Selection Services
• Property Management
• Project Management
• Land Acquisition
• Market Research & Advisory
• Construction
• Maintenance

10. Property Solutions for Multi-Family
NAI Emory Hill provides a broad array of specialized services to apartment property owners, developers
and investors. We have extensive relationships with the most active buyers, sellers and operators in
the multi-family sector, and the local market knowledge and insight that are essential to our clients’
success. Whether we are working with an investor to identify acquisition opportunities or with an
owner to market a property or portfolio, we bring unparalleled resources to the task.
Our proprietary technology platform, featuring REALTrac™ Online, gives clients access to powerful
transaction management tools. When marketing properties, our exclusive E-Offerings™ provides an
efficient and effective channel to reach buyers, minimizing time on market.
We offer a comprehensive menu of multifamily real estate services, including:
• Investment Property Aquisition and Disposition
• Valuation and Appraisal
• Feasibility Studies
• Market Research
• Property Management and Maintenance
• Consulting
• Renovation Management
• Construction Management
• Condo Conversion Management
• Mixed-Use Development
• Plan Development
• Site Selection
• Refinancing
In addition to services for apartment and condo communities, NAI Emory Hill has also developed
partnerships with Real Estate Advisory & Development Services (READS), NCALL and ROC USA, to
help manufactured home communities navigate the new Delaware laws and achieve the goal of selling
their communities.
Recently passed House Bill Number 504 gives manufactured home communities with an established
Home Owners’ Association (HOA) a right of first offer when an owner decides to sell, transfer or
convey all or part of a community. This provides numerous benefits and cost savings to community
owners including:
• A fair, competitive price for your property
• Access to capital needed to acquire the park
• Elimination of extensive marketing fees
• Accelerated timeline - from purchase offer to closing
• Reduced Realtor® fees (potentially 30% below market fees)
• Increased market value for the property
• Long-term availability of affordable housing within the community.
• Proven results
• Work with experienced professionals:
READS: 100+ MHP Sales throughout the Mid-Atlantic
NAI Emory Hill: The only Delaware Realtors with first hand
experience with and knowlege of House Bill 504.

11. Property Solutions for Investment Sales
NAIEmoryHill’suniquestructureandaffiliationwithNAIGlobalenablesclientstoleverageourlocalmarket
knowledge and global relationships to develop investment strategies and achieve their acquisition/
disposition objectives. With over 350 offices in 55 countries, NAI Global gives buyers unparalleled
access to the best investment opportunities and the broadest reach when in the disposition phase.
Our proprietary technology platform, featuring the award-winning REALTrac Online™, gives both
buyers and sellers a window into the transaction process and our E-Offerings™ platform allows us to
efficiently market properties to highly targeted or broad-based audiences to streamline the sales cycle
and minimize time on market.
NAI Global maintains ongoing relationships with the most active buyers of investment and development
properties around the world. Our proprietary investor database, with more than 50,000 contacts
worldwide, is current, detailed and expansive, and contains profiles on private and institutional
investors, as well as qualified intermediaries for 1031 transactions.
Whether the requirement involves a single purchase or sale or multiple buildings on an expanded
geographic basis, we fulfill our clients’ objectives using comprehensive local market knowledge, state-
of-the-art technology and sophisticated investment analysis programs.
Local Expertise – Strong local expertise is essential to selling at top market value and identifying
off-market opportunities your competitors probably don’t know about. We have deep local
connections and intimate knowledge of the properties and the players, combined with global
connections. These attributes are invaluable when it comes to managing, leasing and repositioning
assets in the market to add value for our clients.
Targeted Marketing – NAI Global’s proprietary databases, combined with the brokerage network,
can target the right potential buyers for virtually any investment property. When appropriate, we
market properties to the broadest possible audience through extensive advertising, online listing
services, Internet promotion and wide distribution of property flyers and brochures.
Advanced Technology – Our proprietary technology platform is one of the key reasons clients
choose us to assist them in buying and selling commercial properties. Our E-Offerings™
technology can broaden the marketing of a property or be surgically precise. Either way, our
platform is efficient and effective, and helps reduce the time on market. And REALTrac™ Online,
NAI Global’s award-winning transaction management platform, gives you a 24/7 window into the
transaction process to monitor activity, review documents, communicate with team members and
generate real-time reports.
Direct Relationships – Our investment professionals have their fingers on the pulse of the
marketplace, and enjoy direct relationships with the most active and qualified buyers and sellers.
We know who is buying, who is selling and where the best sources of capital can be found.
Research – With 350 offices providing real-time information on local market conditions, dynamics
and trends, we have access to the data and market insights needed for sound decision-making.

12. Property Solutions for Retail
Jim O’Hara Realty Associates, LLC was founded in 1999 and has leased millions of square feet
of retail, office and industrial real estate throughout the region. In just a decade, they earned well-
deserved status as being one of the most active commercial real estate firms in the area. They joined
Emory Hill in 2008, eventually becoming NAI Emory HIll Retail Division. They bring the strongest ties
to the local retail market and their Retail Brokers Network affiliation to the Emory Hill family while
strengthening their resources through the NAI Global network.
Transactions have been initiated and successfully completed on behalf of the following companies:
Wilmington Trust Co., Food Lion, Shop Rite, ACME Markets, Commerce Bank, PNC Bank, Brew
HaHa!, Dollar General, WAWA, American Express, Light Action, Sherwin Williams, The UPS Store,
University of Delaware, Wendy’s and Verizon Wireless, as well as many other national and regional
clients.
The Retail Brokers Network (RBN), founded in 1994, is a network of specialized commercial real
estate brokerage firms throughout the United States that work together on regional and national levels
to represent tenants, investors, franchisees, and property owners. Relationships within the network
provide for ongoing education, access to ever-changing market conditions, leveraged relationships
with owners, developers, and tenants, and expanded marketing opportunities.
NAI Global, with affiliates in 55 countries, offers local market knowledge and insight into just about
any market you can name. The unique structure enables clients to leverage local expertise and global
relationships to access the best opportunities – locally, regionally, nationally and around the world.
Affiliate firms complete over $10 billion in retail transactions annually, helping clients build their portfolios
on the power of a global network.
NAI Emory HIll Retail Division offers a comprehensive menu of retail real estate services, including:
• Tenant Representation
• Landlord Representation / Leasing Agency
• Investment Services
• Acquisition / Disposition
• Asset Management
• Land Acquisition
• Property Management and Maintenance
• Development Services
• Project / Construction Management
• Maintenance
• Valuation & Appraisal
• Market Research & Advisory
• Supply Chain / Logistics
• Surplus Property Disposition

13. Corporate Services
Corporations are under intense pressure to perform. For some, this means finding ways to extract
value from their real estate assets or create value on idle or underperforming assets. For others it
means finding ways to contain and reduce occupancy costs, select optimal locations and operate
facilities with maximum efficiency. For many, it’s all of the above. We understand the realities of today’s
business world, and meet these demands with speed and agility.
Of course, every corporate client faces a unique set of business and real estate challenges. The
managed network structure of NAI Global is unique and designed with multi-market clients in mind.
It starts with a primary point of contact who will take the time to understand every aspect of your
business as if it were their own, and then leverage NAI resources wherever you need them around the
world.
Best practices are standard practice. For more than a decade, we have gathered best practices
by each industry specialty and codified these processes in our proprietary Strategic Transaction
Administration and Reporting System (STARS™). Our client-focused processes ensure consistent
service delivery for multi-market, national and international clients, and are adaptable and scalable.
Our approach is both client-driven and results-oriented, and harnesses the power of technology to
track transaction progress and portfolio performance. REALTrac™ Online supports our corporate
services teams as they develop strategies and manage assignments in diverse markets, providing
clients with clear and customized reports and performance benchmarks on projects, transactions and
leases.
In addition, NAI Global’s Capital Markets and Global Supply Chain Solutions groups provide clients
with highly specialized advisory and transaction services. Whatever your business objectives, our
people, our process and our technology will support all of your global moves.
NAI Global’s Approach
People
• Single-point-of-contact accountability
• Dedicated, collaborative client-service teams
• Local offices in primary, secondary and tertiary markets worldwide
• Global management infrastructure to ensure quality service
Process
• One simple agreement to start project or portfolio work
• Client-centric service delivery system ensures your objectives are assessed and understood
• Customized processes facilitate consistent service across assignments and geography
Systems
• Focus on process efficiency, results
• Proprietary REALTrac™ technology gives clients a window into the transaction process to
monitor progress and performance
• Benchmarking measurements of quantitative and qualitative results
• NAI Global’s STARS™ best-practice platform ensures consistency and streamlines the
transaction process

14. Special Assets
Today’s troubled market presents a unique set of challenges for financial institutions and other holders
of distressed real estate assets. The global economic crisis, ongoing turmoil in the credit markets
and the resulting erosion of commercial real market fundamentals have turned a great many lenders
and special servicers into de facto property owners as they hold nonperforming loans or recaptured
properties. Instead of focusing on their core competencies, undermanned REO departments face the
daunting task of identifying immediate risks and liabilities while preserving and enhancing the value of
the portfolio.
NAI Emory Hill’s “Work Out” teams leverage our organization’s expertise across the full spectrum of
commercial real estate services—asset management, due diligence, property management, leasing,
valuation and disposition (even maintenance and construction, when necessary)—to provide clients
with easy access to all of the services an asset is likely to require throughout the ownership cycle.
Our professionals work with companies of all sizes, from local, community and regional banks to
the largest financial institutions and special servicers, to identify, preserve and recover value in their
underperforming assets.
While there are many important issues that must be addressed along the way, a successful disposition
is often our clients’ ultimate goal. We employ a variety of disposition methods, from traditional real
estate marketing to bulk sales and accelerated marketing programs like the Commercial Property
PowerSale™, NAI Global’s industry-leading property auction platform. Our expertise runs across
all property types while our vast global network ensures broad exposure to commercial real estate
investors across the U.S. and worldwide.
With the possibility of large numbers of properties coming under ownership and management by
lenders and their REO departments, accurate real-time information becomes critical. Our Special Asset
Solutions team leverages technology to provide immediate and transparent reporting on single assets
or large portfolios. This proven transaction management system keeps all relevant parties informed
every step of the way, and provides 24/7 access to critical reports, documents and information about
each property or loan.
Our Services
• Asset Optimization & Recovery
• Receivership and REO Management
• Due Diligence
• Value Preservation & Enhancement
• REO Disposition
• Loan Sale
The Advantages
• A Highly Experienced Leadership Team
• A Global Delivery Platform
• Extensive Local Market Knowledge
• Expansive Due Diligence Capability
• An Integrated Team of Strategic Partners
• Process-Driven Communication & Reporting Tools
• Rapid Deployment
• Confidentiality

15. Valuation and Advisory
Whether you are buying, selling, underwriting a loan or you just need to get a handle on what you have,
we understand how important it is to get the valuation right. We provide fast, accurate and reliable
valuations critical to the success of your real estate investments.
We know our market and we are connected to more than 350 offices in 55 countries that know
their markets. With solid footing and a broad reach, we can provide the complete picture needed to
accurately value properties—current market conditions, real-time pricing, historical data, transaction
velocity and trends—together with recommendations to position your properties most effectively.
Our unique organizational structure ensures successful service delivery, whether the assignment
involves one property or 100 properties, in a single market or in multiple markets around the world.
And REALTrac™ Online, our award-winning transaction management platform, gives clients a window
into the process to monitor our progress, generate reports, communicate with the entire project team
and easily access critical financial data.
As with all of our services, we can customize advisory solutions to minimize the risk and maximize
the return on your investment strategies. As your trusted advisor, we work strategically with your
other support functions such as Information Technology, Finance, Human Resources, Legal and
Purchasing.
Services include:
• Market Analyses
• Property Valuations
• Highest and Best Use Studies
• Adaptive Re-Use Studies
• Single Asset Valuations
• Portfolio Reviews and Valuations
• Bankruptcy Valuations and Turnaround
• Litigation Support Services
• Mergers and Acquisitions
• Valuation for Sale/Leaseback
• Auction Evaluation and Sales Potential