1. LORI L. YAMA
5482 FountainCircle
North Ridgeville,Ohio 44039
440-552-0076
CAREER OBJECTIVE
I would liketo utilizemy communication skills within a company to build a positive
relationship with its clients and internal employees.
EMPLOYMENT EXPERIENCE
METRO HEALTH MEDICAL CENTER 2500Metro Health Drive,Cleveland, OH 44109
Patient Support Assistant – August18, 2014 to present
Department of Gastroenterology-schedulingof procedures using OP TIME and office visits using
Epic; RX refill requests; messaging physicians on behalf of patients; backup scheduler for
Rheumatology Department.
Referral Office Liaison–June10,2013 to August 15, 2014
Duties include scheduling patient appointments for Internal Medicine/scheduling for the
Middleburg Heights, OH location for Family Medicine and Specialty Departments using the Epic
Scheduling Systemin a Call Center Environment.
KAISER PERMANENTE 5500Lancaster Road Brooklyn Heights, OH 44131
Member Service Representative-April 2010 to June 2013
Duties include scheduling patient appointments with providers in specialty departments
(orthopedics, ophthalmology, dermatology, pulmonary medicine, podiatry; as well as internal
medicine and family practice): messaging physicians per patient request and triaging ill patients
to advice nursesas needed. Thiswas completed using the EPIC scheduling systemin a Call Center
Environment.
MERITAIN HEALTH 24651Center Ridge Road Westlake, Ohio 44145
Customer Service Representative-2007 to April 2010

2. Duties included answering calls from members and medical providers as to benefits and status of
claim payments.
Reason for leaving: Career opportunity with Kaiser Permanente
RAPIDMEDICAL RESEARCH Beachwood,Ohio
Medical Research Recruiter2007 forapproximately 8 months
Duties included makingoutbound telephonecallsto recruitindividualsto
participatein medical research studies.
Reason forleaving:Careeropportunity geographicallycloserto home.
STATE OF OHIO-DEPARTMENTOF PUBLICSAFETY
12000 SnowRoad Parma,OH44130 1988 – 2006
Duties included in-person reinstatementof suspended Ohio DriverLicenses;
collection of fees and processing individual’s paperwork and courtdocuments;
answering of telephonecalls;clerical duties;outbound calls to local courts on
behalf of individualsreinstating theirdriverlicenseaftersuspension.
Reason forleaving:Aftermany years working fortheState of Ohio,I felt itwas time
to makea career changewhere I could possibly expand my interpersonal
communications skills withintheprivatesectorand expand my professional
horizons.
EDUCATIONAL BACKGROUND
CLEVELAND STATE UNIVERSITY – Cleveland,Ohio -Bachelorof Arts
Graduating Classof 1986
MajorArea of Study:Organizational Communication (Interpersonal
Communication).
ST. JOSEPH ACADEMY HIGH SCHOOL – Cleveland,Ohio- Class of 1982
REFERENCES AVAILABLE UPON REQUEST