PLCMC Information Technology Core Competencies

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Presentation at ALA CLENE Preconference June 27, 2008

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  • PLCMC Information Technology Core Competencies

    1. 1. Developing Staff IT Support Skills Lori Reed Employee Learning & Enrichment Coordinator Public Library of Charlotte & Mecklenburg County ALA-CLENE Preconference June 27, 2008
    2. 2. Technology Surge 2000 2001 2003 2004 2005 2006 2007 <ul><li>Explosion of technology options </li></ul><ul><li>Greater demand for services </li></ul><ul><li>Higher & Higher user expectations </li></ul><ul><li>Everyone is a creator </li></ul>
    3. 3. The Old Model Funding Technology Facilities Collections Staffing
    4. 4. The New Model Funding Highly Skilled & Trained Staff Technology Real & Virtual Collections Real & Virtual Facilities
    5. 5. Where We Were
    6. 7. PLCMC’s Information Technology Core Competencies Core Comp Model
    7. 8. <ul><li>Four components to the PLCMC Core Competencies model. </li></ul><ul><li>Each “Core” is a building block for additional competencies. </li></ul><ul><li>Core I is the foundation on which all other competencies are built. </li></ul>PLCMC’s Information Technology Core Competencies http://tinyurl.com/yo2zmh
    8. 9. Core I <ul><li>Basic competencies, such as: </li></ul><ul><li>Accessing the Intranet </li></ul><ul><li>Entering timesheets in myHR </li></ul><ul><li>Printing </li></ul><ul><li>Saving files </li></ul>
    9. 12. Core 1 Pre-assessment
    10. 13. Core Competency Training: <ul><li>Classroom led workshops </li></ul><ul><li>Online tutorials </li></ul><ul><li>Small branch sessions </li></ul><ul><li>Self-paced learning guides </li></ul>
    11. 14. “ Thanks. It was nice to learn what all the terminology. Now I feel like I could even take my PC at home apart with no problem.”
    12. 20. Core II Core I Core II <ul><li>Patron support competencies, such as: </li></ul><ul><li>Searching the catalog </li></ul><ul><li>Using Horizon (ILS) </li></ul>
    13. 21. Core II
    14. 25. Core I Core II Envisionware & LPT One Competencies Core III
    15. 27. Core III
    16. 28. Core III <ul><li>Specific Technology Competencies </li></ul><ul><li>AV Knowledge </li></ul><ul><li>Imaging </li></ul><ul><li>Public Technology Training </li></ul>Core I Core II Core III Core IV
    17. 30. Core IV
    18. 31. 5 Month Learning Blitz
    19. 32. Results
    20. 33. http://tinyurl.com/yo2zmh Core I Core II Core III Core IV
    21. 34. Core Competencies and Our Mission <ul><li>Enables staff to be more technologically self-sufficient professionally and personally </li></ul><ul><li>Enables staff to assist the public more effectively thus providing increased levels of Service Excellence </li></ul><ul><li>Enables all staff to take part in lifelong learning of the community in regards to technology </li></ul>Expanding minds, Empowering Individuals, enriching the community
    22. 35. Tips for Successful Implementation <ul><li>Management buy in </li></ul><ul><li>Involve staff from the beginning </li></ul><ul><li>Address fears up front </li></ul><ul><li>Communicate </li></ul><ul><li>Identify your champions </li></ul><ul><li>Accountability </li></ul><ul><li>Written goals/development plan </li></ul><ul><li>Reward success and failures </li></ul><ul><li>Be prepared for change! </li></ul>
    23. 36. Additional Resources <ul><li>Houghton-Jan, Sarah. “Technology Competencies and Training for Libraries.” Library Technology Reports 43:2 Mar/Apr 2007 </li></ul><ul><li>“ LE@D Lifelong Education at Desktop.” University of North Texas. </li></ul><ul><li><http://www.leadonline.info>. </li></ul><ul><li>“ PLCMC’s Information Technology Core Competencies List.” PLCMC. </li></ul><ul><li><http://www.plcmc.org/public/learning/plcmccorecomp.pdf>. </li></ul><ul><li>“ Sustaining Public Access Computing Programs: Technology and Management Competencies.” WebJuntion. <http://www.webjunction.org/do/DisplayContent?id=15659>. </li></ul><ul><li>“ Technology Training and Competencies for Libraries Webinar.” OPAL . 15 May 2008 <http://www.opal-online.org/houghtonjantech20080515>. </li></ul><ul><li>“ Technology Competencies for Library Staff Webinar.” WebJunction. July 2007 <http://www.webjunction.org/do/DisplayContent?id=17556>. </li></ul>
    24. 37. Questions? Contact me <ul><li>Lori Reed </li></ul><ul><li>(704) 416-0454 </li></ul><ul><li>[email_address] </li></ul><ul><li>LibraryTrainer.com </li></ul><ul><li>http://groups.google.com/group/librarylearning </li></ul><ul><li>You can view a copy of this presentation at: </li></ul><ul><li>http://www.slideshare.net/lorireed </li></ul>

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