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Innovation During a Time of Change


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This presentation discusses the stages of change and grief as well as how to cope with change through the personal story of one person at one library.

Published in: Education, Technology, Business
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Innovation During a Time of Change

  1. 1. Innovation Dur ing a Time of ChangeLori ReedLori Reed Learning | lori@lorireed.com704.350.LIB1 (5421)
  2. 2. Agenda/Learning Objectives• Background info on challenges facing libraries• My story• How change affects us• Choices we make• Dealing with change• Innovation during change
  3. 3.
  4. 4. 1995 Library of the Year
  5. 5. Charlotte Mecklenburg Library Budget$50,000,000$41,250,000 $40,138,043 $39,411,696 $36,947,113 $35,372,946 $34,391,220$32,500,000 $29,289,529$23,750,000 $17,686,473$15,000,000 2004-5 2005-6 2006-7 2007-8 2008-9 2009-102010-11 ?
  6. 6. Peak versus 2010700 100% 100% 614525 75%350 50% 50% 321 24175 25% 18 24 20 12 6 0 0 0% Staff Branches Hours
  7. 7. In calm weather, all ships have goodcaptains.Swedish proverb, often attributed to Adam Smith
  8. 8. The Stages of Change Stage Stage Stage StageActive One Two Three Four Anger Testing Balancing ConfusionPassiv e DEFENSIVE ACKNOW- ACCEPTANCE SHOCK RETREAT LEDGEMENT Tim e
  9. 9. The Stages of Grief AngerActive Stability Acceptance Denial BargainingPassive Depression Immobilized Time
  10. 10. The Four Agreements1.Be impeccable with your word2.Don’t take anything personally3.Don’t make assumptions4.Always do your best
  11. 11. Circles of Control The World Circle of Concern Circle of Influence
  12. 12. All the world’s problems These are things The World happening that I may or may not Water crisis in China be concerned Kardashians about. anything on Fox News Michael Jackson’s Doctor Worm going extinct
  13. 13. Concerns important to me These are Circle of Concern things that I am concerned gas prices about but have no control how bad the Panthers are playing over. They may library budget impact me but who is going to get laid off I cannot control the interest on my 401K outcome.
  14. 14. Circle of Influence These are Circle of Influence things that I ideas I can implement am concerned my job performance about and have controlhelping library patrons over. changing 401K allocations This is where we need to update resume focus our physical and get on Linked In mental energy.
  15. 15. What’s in your circle of influence? The World Circle of Concern Circle of Influence
  16. 16. Thank you LISHost
  17. 17. Lessons learned: Innovating when the world’s in chaosImage Source:
  18. 18. 1. Innovation is more than tech.Innovation is about the user/member/patron/student/staffexperience. Image Source:
  19. 19. 2. Be willing to do what’s rightfor the organization and theprofession
  20. 20. 3. Focus on what you can control, even if it is only yourselfImage Source:
  21. 21. 4. Accept the fact that librariesare going to look very differentin the future
  22. 22. 5. This is an opportunity!- to learn-to grow-to adapt-to improve-let go of what’s not working
  23. 23. Lori ReedLori Reed Learning | lori@lorireed.com704.350.LIB1 (5421)