3. VINAY’s BEHAVIOURAL INTROVERT INFLEXIBLE HYPERSENSITIVE PESSIMISTIC INCOMPLACENT ACUMEN INNOVATIVE AMBITIOUS EFFICIENT NEGATIVE POSITIVE 09/21/09

5. Vinay’s Behaviour At Home: Emotional labor: One is expected to behave in a specific manner. Behaviour with in-laws. Emotional dissonance: Conflict between emotions felt and emotions displayed. Behaviour with parents. Surface acting: Hidden inner feelings in response to display rules. Behaviour with wife. 09/21/09

7. Moods Dominant Side 09/21/09

8. Johari Window model 09/21/09

9. Johari Window model 09/21/09

10. SOURCES OF EMOTIONS PERSONALITY Decisiveness STRESS AGE Anger and excitement Not an able decision maker Fear of failure in life, insecurities Young, passionate and impatient 09/21/09

13. If Vinay had high EI..!! 1. Instance - With MD Actual Reaction - Walked into his room and asked for salary hike Proposed reaction - Should have waited for the formal announcement 2. Instance - With Bimal Roy Actual reaction - Lost temper, talked rudely and asked him to go away Proposed reaction - Should have listened patiently and admitted his mistake as he was wrong 09/21/09

14. If Vinay had high EI..!! 3. Instance - Let out company’s financial secrets Actual reaction - Spoke with colleagues about the upswing in the company and invoked them to ask for a salary hike. Proposed reaction - Was trusted by MD, so should never have talked about such things with anyone 4. Instance - Lying to his wife Actual reaction - Started coming late from office for no reason Proposed reaction - Should have shared his feelings with his wife about missing his parents. He would have felt lighter. 09/21/09

16. Q & A

17. Thank You..!!