1. LOIS ALEXANDRA ORR
2 Hill Street, Carnforth, Lancashire, LA5 9DY
Mobile: 07725406890 Work: 01524 595518
Email: loisaorr@gmail.com
PERSONAL PROFILE
I am an enthusiastic, highly motivated and versatile young professional, with a passion for providing fantastic
customer service. An asset to any business, I have developed particularly strong account management and business
development skills throughout my career so far, taking on new challenges to push these skills further. Hard working
and committed to my cause, I am accomplished in achieving results by developing key relationships with internal
and external stakeholders alike and therefore have highly developed influencing and negotiating skills; delivering
high standards of customer service excellence in both B2B and direct sales.
KEY SKILLS
• Strong sales and account management experience; I have the ability to develop business from new and
existing accounts, meeting demanding budgets and targets.
• Highly analytical and inquisitive business mind. Constantly questioning business practices to strive for the
best results possible.
• Experienced in organizing and representing companies at National Account Quarterly Business Reviews.
• A strong believer in ‘change’; creating innovative solutions to any problem encountered.
• ‘Critical Path’ management; excellent planning and organisation skills to meet demanding deadlines.
• Excellent communication and interpersonal skills with the ability to work individually or as part of a team.
• Customer focused with proven client retention and relationship-building skills.
• Computer literate; self-starter with the energy and enthusiasm to succeed.
EMPLOYMENT HISTORY SINCE GRADUATION
10/03/2014 – Present: Cannon Hygiene (Morecambe) Internal Account Manager
Working internally as part of the National Business Unit, I am an office based point of Senior contact for Cannon
Hygiene’s National accounts. There is a high level of proactive contact with customers by telephone, focusing on
retention and overall growth of the National accounts. The majority of my portfolio is made up of Whitbread,
Greggs, Johnson’s Apparelmaster and My Dentist.
Responsibilities Achievements
• Retain & grow designated portfolio accounts
against a designated set of targets.
• Define contact plan within designated portfolios
to minimise “risk” and maximise opportunities.
• Target for business growth sales & service team
and individually on specific accounts.
• Co-ordinating customer projects, including major
mobilisations, special events and bespoke
products together with a contingency plan for
each of these.
• Proactive account rationalisation & trend
analysis on reporting, revenue, and customer
issues.
• Account portfolio has consistently grown at 5%
each quarter since October 2014.
• Helped to reduce company ‘churn’ from 30% to
15%.
• Whitbread have named Cannon Hygiene as one of
their ‘leading suppliers’. I was personally
congratulated by the Whitbread Buyer, Barry
Edwards, for my excellent Account Management
abilities.
• Worked on the tender document and
presentation for ‘Greggs’ which secured and
additional £100,000 of contractual business.
10/10/11 – 07/03/2014: Tulchan Textiles (Cowan Bridge) Business Development Executive
Primarily responsible for generating, sustaining and maximising new and existing wholesale business opportunities
in the UK and Europe. Both field and office based.
Responsibilities Achievements
• New business development within the Wholesale • New business sales targets achieved each selling
2. sector
• Cold calling & prospecting for new business
• Managing a team of four Field Sales Agents
• Sales forecasting, analysing sales figures and
creating a sales strategy for each selling season.
• Presenting new fashion ranges; guiding
customers on their buying decisions.
• Visual merchandising within Tulchan’s
‘concession’ stockists.
season.
• Sales targets for the Field Sales team have been
achieved year on year, in line with company KPIs
set by me.
• Key contact relationships identified and
developed.
• Concessions weekly sales are experiencing an
incremental increase, due to my correct stock
management and effective visual merchandising.
• I reduced customer retention from a figure of
25% to 5% within my first selling season.
19/05/10– 07/10/11: TDG (Carnforth) LPR Contract Supervisor
I was responsible for the daily running of the customer call centre; arranging product collection & distribution for
clients such as Kimberley Clark, Kelloggs and Weetabix.
Responsibilities Achievements
• Setting performance targets for speed,
efficiency, sales and quality.
• Coordinating staff recruitment
• Reviewing staff performance; identifying training
needs.
• Recording statistics, user rates and the
performance levels of the centre and issuing
reports.
• Forecasting and analyzing data against budget
figures on a weekly/monthly basis
• Improved call conversion rates from an average
of 60% to 80%.
• Follow-up with collection rates improved from
70% to 90%.
• Improved vehicle fill rates from 65% to 85%; a
more efficient service provider for our clients.
• The above results came as a result of my
commitment to my team; conducting regular
team and one-to-one meetings and organising
training sessions to develop my team’s skills.
VOLUNTARY WORK
22.08.12 – Present: Blair Castle Horse Trails (Pitlochry) Event Steward (An annual commitment)
27.07.12 – 01.08.12: Olympic Games 2012 (London) Voluntary Events Assistant – Road Cycling Event
10.10.08 – 30.04.09: Barnardo’s (Liverpool) Student Events Co Ordinator
EDUCATION & QUALIFICATIONS
2006.2009 University of Liverpool
Geography and Management BA Hons (Obtained 2:1)
Subjects Studied: Geography of the Global Economy, Entrepreneurship, Corporate Social Responsibility, Managing
Knowledge, Strategic Management and Business Policy, The Fundamentals of Marketing, Principles of Project
Management. Dissertation Title: ‘Place as a Constituent of Wellbeing’ (1st
Class Honours).
1998-2005 Queen Elizabeth School, Kirkby Lonsdale
4 A-Levels: Business Studies A, Biology B, Geography B, General Studies B
1 AS-Level: English Literature B
10 GCSEs: Grades A*-B including Maths and English Language at Grade A
RELEVANT TRAINING
19/05/10 – 15/08/11: Monthly Project Management and Supervisory Training with Michelle Wild, Training
Consultant of ‘People Passion’ (TDG, Carnforth)
ADDITIONAL
• I am a keen Equestrian; I compete two horses up to International level in Eventing, representing GB at
Under 21 level. I also enjoy Dressage and I am a member of the Lakes Riding Club.
• A member of the Horse and Hound Reader Panel
• I enjoy skiing. I organise annual group ski trips to Europe with fellow peers.
• I enjoy playing the Clarinet, having achieved my Grade 5 certificate.
