1. Linda M. Ettinger
1212 Diehm Road
Lansing, Michigan 48906
(262) 417-5406
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Highlights of Qualifications
Three years experience in property management
Eleven years experience in sales management
Proven ability to prioritize and complete multiple tasks
People person with exceptional customer service skills
Three years experience in tax preparation in a tax service setting
One & half years experience in a Call Center Credit and Collection Department
One-& half-years experience in Internal Quality Assurance in a Call Center
Education
Leslie High School 1976-1979
General Studies Diploma 1979
Milwaukee Area Technical College Milwaukee, WI
Major: Paralegal Currently working
Associates Degree
Personal Summary
Punctual and ambitious who isn't afraid to take on responsibility, energetic, and
outgoing self-starter who is eager to learn new skills. Hard working
and intelligent, I enjoy working with the public. I have completed my own tax
returns as well as other family members for the past 13 years.

2. Professional Experience
Decker Properties 2011-2016
Apartment Manager
Show apartments
Obtain applications from prospective tenants
Prepare lease for incoming tenant
Collect rent & security deposit
Maintain property and staff
Costco 2007-2014
Member Service to RTV Clerk
Greeted members as they enter the store
Daily audits on member’s merchandise
Prepare returns to be shipped to vendors
Create necessary documents in AS400
Maintain inventory levels based on sales
Call Center Hr 2004-2007
Customer Service rep to Supervisor
Handle customer calls for credit and collection
Set up payment arrangements
Call customers who have complaints
Assist CSR’s in making decisions
Maintaining reports based on productivity
Observing CSR in call procedures and scoring them
based on professionalism and policies.
Clark Refining and Marketing 1993-2004
Assistant Manager to Store Manager
Conducting transactions such as bank deposits at the local bank
Data entry and other clerical related matters such as daily reports
Handling accounts receivable and payroll
Set up and arrange schedules for staff
Ordering supplies and products for the store
REFERENCES AVAILABLE ON REQUEST