This document provides information about a workshop on observing, analyzing, and improving processes. It will teach leaders and staff to closely observe processes to identify improvement opportunities, including potential safety and quality risks. Managers will learn these skills from a coach and then teach their own teams. The goal is for each manager to apply this method to better understand their processes and uncover ways to eliminate waste and engage staff.

1. How to observe your process workshopHow to observe your process workshop
Coaching the skillCoaching the skill
Email Stephen Wilkinson to schedule at you site!
www.RapidLeanCoach.com
Observe Analyze Improve
Eliminate waste, engage staff

2. F
o
n
e
n
al
U
s
e
O
nl
y.
A
m
g
e
n
C
o
n
i
22
Elevator SpeechElevator Speech
Statement Message
“Here’s what our
workshop is about…”
• We are going to improve leader & staff skill at
observing – analyzing – improving their processes
to a high self-sufficient level.
• Learners will be able to “see” the details when they
“look” at a process.
“Here’s why it is
important…”
New product introductions, cost pressure, safety and
quality requirements remain a high priority into 2017.
Site remains committed to developing staff and
advancing lean.
“Here’s what success
will look like…”
Each manager will apply the observation – analyze –
improve method to understand their processes in
greater detail to uncover improvement opportunities
including latent safety & quality risks.
“Here’s what we need
from you…”
Managers will participate in the coaching process to
learn the skill and then train their team members.
Directors will monitor engagement.

3. How Observe-Analyze-Improve works
Basic Step (Outline only)
The Rapid Lean Coach partners with the selected manager who will acquire this
skill.
The Coach and manager select a target process in the area that can use
improvement.
We identify the scope and then walk the process to identify the major steps in the
process. We agree on why you want to observe this process and exactly what you
want to get out of it.
It helps to make a rough process map to use as a guide to know what is coming
next during the observation and serves as a place to document your observations.
Review together the “How to observe a process” sequence of steps.
• Go to the floor and record the observations
• Analyze the observations looking for trends, determine impacts and then
prioritize what should be worked on
• Create the appropriate improvement plans
We will cover:
1.“Purposeful presence on the floor” questions
2.Identify the 7 Wastes, latent safety & quality issues and the “hard” work.
3.Work flow interrupters