1. LJ Laurie Jones
(706)373-5649 – law.lwj@comcast.net
2920 Courtney Road, Augusta, GA 30906
S U M M A R Y
Superb Multi-unit Manager who excels at building strong teams and implementing a high level of quality in
products and services.
A C C O M P L I S H M E N T S
Five-Time winner of “Talk of the Town” Company Contest
Southeast Region Training Execution – TMTP and NCTR - June 2012
Franchise of the Year 2013
Operations Excellence Award 2012
Silver Cup Winner 2012 and 2013
Five Star Winner 2002 and 2003
Eco Sure Award Score of 93.05% in 2014
Inspiring Smiles AOR of 90.90% in 2014
Training Excellence 2014 13 NCTR
E X P E R I E N C E
TREFZ & TREFZ, INC. D/B/A ARBY’S - AUGUSTA, GEORGI A
DIRECTOR OF OPERATIO N S (FROM TEAM MEMBE R ) September 1991 – July 2015
Managed team of seven Multi-unit Managers
Reduced and controlled expenses by using Systems and Tools provided by ARG or developed by
Leadership Team
Initiated program that standardized employee training and led to decrease in employee turnover
Increased profits by developing, initiating, and managing 26 Units with a fair and positive attitude
Directed strategic initiatives to meet and exceed operational goals while maintaining exceptional
customer service standards
Minimized loss and misuse of equipment through proper restaurant supervision and staff training
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and
beverage products to ensure quality
Organized events for training, communicating, and implementing company goals
Reviewed and updated the Employee Handbook, validating policy as legal, ethical, and fair
Served as mentor to junior team members
L&M FOODS - AUGUSTA, GEORGIA
EXECUTIVE ASSISTAN T (FROM PAYROLL CLERK) July 1990 – August 1991
Served as a liaison between company president and clients regarding client accounts and new business
Scheduled Board of Directors meetings and assisted with preparing meeting materials and agendas
2. Laurie Jones: Resume 2
Maintained and coordinated executive and senior management vacation, day-to-day meeting, and
travel schedules
UNIWAY OF AUGUSTA - MARTIN EZ, GEORGI A
RECEPTIONI ST/P URCH AS IN G MANAGER/ ASSI STAN T OFFICE MANAGE R July 1985 – July 1990
Developed, implemented, and monitored programs to maximize customer satisfaction
Improved service quality and increased sales by developing a strong knowledge of the company’s
products and services
Interviewed, hired, and trained new quality customer service representatives
Purchased several different types of home goods from more than 500 vendors
Addressed negative customer feedback immediately
HARDEE’S - AUGUSTA, GEORGIA
ASSISTAN T MANAGER (FROM TEAM MEMBER ) November 1978 – May 1985
Assisted the General Manager in all aspects of restaurant management, including:
o Inventory control
o Hiring and training of team members and management
o Problem solving
o Reports on a daily, weekly, and monthly time frame
E D U C A T I O N
AMERICAN PUBLIC UNIVERSI TY, WEST VIRGINIA 2015
Currently Enrolled; BA in Political Science & BA in Hospitality Management
GEORGIA REGENTS UNIVERSI TY, GEORGIA
Coursework in Public Administration, Minor in Sociology
3.47 GPA
S K I L L S A N D A B I L I T I E S
Analytical Staff Retention
Personable Systems implementation
Team building Troubleshooting
Dedicated Problem solving
Inventory control Flexible
