Information on a Operations Group training program

1. Front-line Distribution Employee Development
2007-2008
Laura Lee

2. Working Better Together
“The training we had at the Dover facility was a lasting
experience. People were reminding each other to listen
and make sure they heard what was being said correctly.
The benefit was noticed as we worked better together as
a team. We were able to pack the blueberries very
efficiently and have fun together. The General Manager of
the BBC equipment told Mark Greeff and me that he has
never seen anyone running their machines as fast as we
were in our facility. This can only be accomplished with
people working well together.”
~ Pedro Ruiz-Diaz – Florida District Manager
Laura Lee Consulting

3. Working Better Together
 Program Demographics
 Front-line Warehouse Workers
 forklift drivers, floor help, consolidators, etc.
 Predominantly Spanish Speaking
 Over 50% of the target audience has completed the 8th
grade in an educational system
 90% of the target audience has completed 1 or less
training program in their career with Driscoll’s
 An estimated 150 employees have graduated from the
WBT program as of 11/25/08
Laura Lee Consulting

4. Working Better Together
 Expected Outcome
 Participants will understand the purpose of the Mission
and Values of the company
 Each participant will clearly understand and be able to
use 3 simple tools that assist employees in working
better together.
 Basic Listening
 Speaking with Positivity
 Working as a Team
Laura Lee Consulting

5. Working Better Together
 Teaching Points
 Driscoll’s Mission & Values are covered in all 3 modules
 Driscoll’s 4 Key Strategic Initiatives are covered in the 1st
module
 Module #1 – Listening
 Module #2 – Speaking with Positivity
 Module #3 – Teamwork
Laura Lee Consulting

6. Working Better Together
“I saw employees who had worked together for 5 years, 10
years and more build a better understanding of what a
fellow co-worker needs and also learn how to ask for
help. It’s the difference between having a neighbor and
knowing your neighbor, in both instances they live
right next door, but when you know your neighbor you
can count on them in times of need and you
reciprocate support in turn.”
~ Tom Huffman –Watsonville Distribution Center Mgr.
Laura Lee Consulting

7. Working Better Together
Laura Lee Consulting

8. Working Better Together
 Survey Procedures
 The survey was conducted from 6/16 to 7/16/2008
 A Qualtrics.com survey link was emailed to 30
Supervisors and Coordinators and 3 DC Managers by
Linda Citrin
 17 employees voluntarily completed the survey (51%)
 Tracing to specific employees or geographical areas was
not built into the survey
Laura Lee Consulting

9. Working Better Together
 Survey Results
 Question #1: How often have you observed WBT
Graduates practicing their learning goals?
 Daily 50%
 Weekly 44%
 Never 6%
 Question #2: Has your location run smoother as a result
of employees “Working Better Together?”
 Yes 88%
 No 12%
Laura Lee Consulting

10. Working Better Together
 Survey Results
 Question #3: Have you observed WBT Graduates
sharing what they learned with other employees?
 Yes 75%
 No 25%
 Question #4: If you asked WBT Graduates what they
learned in the classes, do they remember the teaching
points?
 Yes 93%
 No 7%
Laura Lee Consulting

11. Lauralee281@sbcglobal.net
(831) 229-2319
Laura Lee Consulting