GENM 2013: ONE YEAR ON
Are we reaping the rewards of
the ‘communications revolution’?
In 2012 we revealed the industry's
biggest ever survey into how people
use modern communication tools…
And we discovered G...
In 2013, we returned to the
workforce, to ask:
‘Now that you can work how and
when you want, how is this
working for you?’
WHO DID WE ASK?
• 72% work mainly
in an office
WHERE DO THEY WORK?
• 9% work mainly in a call centre,
telemarketing, helpdesk or
customer ...
So what did
we find?
Despite the hype, the role of
social media is being
overplayed…
As just 5% use Facebook or
LinkedIn to communicate for
wor...
The desk phone
is not dead!
It continues to be
the most popular
communication
device in the
workplace
SO WHAT ARE THE MOST-USED COMMUNICATION
TOOLS IN THE WORKPLACE?
0% 10% 20% 30% 40% 50% 60% 70%
Deskphone
Email
Mobile phon...
ALARMINGLY, ONE YEAR ON…
… Just 40% of workers are
actually satisfied that they
have tools they need to get the
job done
But why
does this
matter?
…because 4 out of 10
people stated they
would change jobs for the
right communications
tools!
…as 40% of us are working longer
out-of-office hours than ever
before!
Having a good work-life balance is
also important t...
A work-life balance can potentially
be achieved through working from
home
BUT…
55% of office workers think home
working br...
And a third of workers
also believe that
working from home can
put your career at risk
In fact, we have become
such a nation of unhappy
workers…
75% of us admit we have
suffered some form of
emotional or inter...
We also uncovered the top five
issues in the workplace
0% 5% 10% 15% 20% 25% 30% 35%
Sense of being undervalued
Poor inter...
BUT THERE ARE WAYS
WE CAN MAKE A DIFFERENCE…
Start a dialogue: Survey the people in your own company and find out what
is ...
 Never forget the importance of making workers feel
appreciated and part of a team
 The power of speech is at the heart ...
To read and download the full
GenM 2013: One Year On
report please visit:
www.jabra.co.uk/genm2013
PHOTO ATTRIBUTIONS
Facebook logo: http://www.flickr.com/photos/ajc1/503165914/
LinkedIn logo: http://www.flickr.com/photos...
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Jabra GenM: One year on

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  • Jabra GenM: One year on

    1. 1. GENM 2013: ONE YEAR ON Are we reaping the rewards of the ‘communications revolution’?
    2. 2. In 2012 we revealed the industry's biggest ever survey into how people use modern communication tools… And we discovered GenM… the generation that sought to work how and when they wanted Who is GenM?
    3. 3. In 2013, we returned to the workforce, to ask: ‘Now that you can work how and when you want, how is this working for you?’
    4. 4. WHO DID WE ASK?
    5. 5. • 72% work mainly in an office WHERE DO THEY WORK? • 9% work mainly in a call centre, telemarketing, helpdesk or customer services environment • 3% work elsewhere, but carry out office-based work • 4% work mainly ‘on the move’ • 12% work mainly from home • 72% work mainly in an office
    6. 6. So what did we find?
    7. 7. Despite the hype, the role of social media is being overplayed… As just 5% use Facebook or LinkedIn to communicate for work purposes
    8. 8. The desk phone is not dead! It continues to be the most popular communication device in the workplace
    9. 9. SO WHAT ARE THE MOST-USED COMMUNICATION TOOLS IN THE WORKPLACE? 0% 10% 20% 30% 40% 50% 60% 70% Deskphone Email Mobile phone Laptop Text messages
    10. 10. ALARMINGLY, ONE YEAR ON… … Just 40% of workers are actually satisfied that they have tools they need to get the job done
    11. 11. But why does this matter?
    12. 12. …because 4 out of 10 people stated they would change jobs for the right communications tools!
    13. 13. …as 40% of us are working longer out-of-office hours than ever before! Having a good work-life balance is also important to us, but very few UK workers are getting it…
    14. 14. A work-life balance can potentially be achieved through working from home BUT… 55% of office workers think home working breeds mistrust
    15. 15. And a third of workers also believe that working from home can put your career at risk
    16. 16. In fact, we have become such a nation of unhappy workers… 75% of us admit we have suffered some form of emotional or interpersonal problem at work
    17. 17. We also uncovered the top five issues in the workplace 0% 5% 10% 15% 20% 25% 30% 35% Sense of being undervalued Poor interpersonal relationships at work Feeling of anxiety and stress Exhaustion Feeling of isolation from co-workers
    18. 18. BUT THERE ARE WAYS WE CAN MAKE A DIFFERENCE… Start a dialogue: Survey the people in your own company and find out what is and isn’t working for them from a technology perspective CYOD/BYOD: Consider offering employees the chance to either choose or bring their own devices into the workplace Keeping the hours down: Regular one-to-ones with managers provide structure to the working week and supports a reduction in work hours 1. 2. 3. 4. 5. Building trust: Regular team meetings via video, conference calls or Google Hangouts allow all personnel to contribute, providing a sense of unity for the entire team Make sure you have a flexible working policy: Don’t just wait until your staff request flexible or remote working - offer it to them as a benefit and make it a key component of your recruitment and retention policy
    19. 19.  Never forget the importance of making workers feel appreciated and part of a team  The power of speech is at the heart of all problem solving; maintain a level of appropriate, personal, visual or verbal communication with colleagues at all times  Always consider GenM’s evolution of communications habits and device requirements – as it can affect happiness, attitudes and interactions in the workplace AND IF YOU ONLY REMEMBER THREE THINGS FROM THIS…
    20. 20. To read and download the full GenM 2013: One Year On report please visit: www.jabra.co.uk/genm2013
    21. 21. PHOTO ATTRIBUTIONS Facebook logo: http://www.flickr.com/photos/ajc1/503165914/ LinkedIn logo: http://www.flickr.com/photos/matthewgain/4633798280/ Jabra lifestyle: https://www.jabra.co.uk/MediaLibrary Telephone: http://www.flickr.com/photos/wiertz/4334606475/ Stress: http://www.flickr.com/photos/bennett4senate/4463996041/ All other images: Microsoft PowerPoint ClipArt

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