CHCORG202C Work with others
Week 13
Recap Weeks 2 - 12
22/10/2013
ELEMENT 1
Planning your own workload with
supervisor
Week 2
Planning your own workload with
supervisor
23/7/13

Roles and responsibilities

Understanding your role

Asking f...
Your role in the workplace
What is your role in the workplace?
Everyone within the workplace has a role
An effective team ...
Roles and responsibilities
• Basically the word role refers to the overall
focus of the job and the word responsibility
re...
Asking for assistance and direction
• Your supervisor should be available to give
you assistance and direction when you fe...
Week 3

Planning your own
workload

30/7/13

Information to assist you

Code of Ethics

Job descriptions

Responsibilit...
Information to assist you
• During the first weeks of employment you
should be given
• Code of Conduct/Code of Ethics
• Du...
Code of Ethics
Ethical conduct is founded in respect for, and
the valuing of children, families, staff, and the
extended c...
Job description: Children’s Services
• For the job description of a child care worker
Record
The role of the worker for th...
Responsibilities and duties
• Our responsibilities or duties within the service
will vary according to the type of service...
Week 4

Planning your own
workload

6/8/13

The NQF

Industry codes and regulations

National law

NQS and assessing in...
Week 5

Planning your own
workload

13/8/13

Awards

Enterprise agreements

Awards
• Awards outline the pay and conditions for the
workers covered by that award. Awards are
legally binding and are n...
Week 6

Planning your own
workload

20/8/13

Legislation and standards

Mandatory reporting

Planning workloads with you...
Legislation and standards
• Within the workplace your employer has a
responsibility to uphold your rights and let you
know...
Legislation affecting work planning
There is a range of legislation that impacts upon workers as
employees. These include ...
Overview of the legal system
• Legislation means a set of rules and
regulations that are passed by parliament
(either stat...
Mandatory reporter
• Means reporting if you suspect a child is at
risk of significant harm.
• As an early childhood educat...
Legal obligations are:
• Contained within Acts and Regulations and are
absolute duties
• Are punishable by law if not foll...
Planning workload with your
supervisor
• Once workers have an understanding of their
rights, roles and responsibilities th...
Week 7

Planning your own
workload

30/7/13

Being organised

Asking for assistance and direction – part 2

Being organised

PART OF WEEK 7 USED TO
COMPLETE ASSESSMENT
TASK 1A IN CLASS
Being organised
• Work plans ensure that you have goals to work
towards, helping to keep you on track
• Being organised da...
Asking for assistance and direction
POINTS TO ASSIST YOU.
If you have completed a task several times,
and have asked for a...
ELEMENTS 2 and 3
Working co-operatively
and communicating
with others about work
matters
Week 8

Working in a team

Effective teams

Communicating effectively

Communication styles


3/9/13
Effective teams are ones in which
everyone is aware of the different
roles and responsibilities of each
member and are ab...
Effective Teams
Effective teams are also ones in which everyone:

Is clear about the goals of the group
Is committed to...
Effective Teams
•Effective teams are also ones in which every
Is flexible
Willing to actively listen to the ideas of oth...
Communicating effectively in
teams
For teams to work successfully people in the
team need to communicate their opinions
a...
Positive communication skills
For a team to work effectively, it’s
essential that team members have the
skills to communi...
Communication styles
When we think about communication styles
the 3 most common we refer to include:
Passive
Assertive
Agg...
Week 9 Work co-operatively
and communicating with others
about work matters
10/9/13

TEAM BUILDING ASSESSMENT IN CLASS


Week 10 Work co-operatively
and communicating with others
about work matters
17/9/13

CLASS GROUP PROJECT
FACILITATING A S...
Strategies staff use to communicate
effectively with one another

Staff meetings
Regular opportunities for staff to atten...
Staff meetings
The way staff relate to each other will influence the
atmosphere created in the service

Staff meetings:
A...
You can help make the meetings more
successful by doing the following:
Preparing for a meeting beforehand by thinking

ab...
Asking questions when you don’t

understand other’s suggestions and
discussions.

Listening carefully to what others hav...
Trying to encourage those who are quiet to

participate.

Clarifying who is responsible for the

outcomes of the meeting...
Communication strategies
An important element of effective team

work is the ability of staff to empathise with
and suppo...
By communicating well staff can share the

information that is needed to establish and
maintain positive relationships wi...
Working Cooperatively
Working cooperatively requires team

members to complete their individual
responsibilities and duti...
These behaviours are highly regarded within

community services organisations and
demonstrate an individual’s ability to ...
Week 11
Week 12
Work co-operatively and
communicating with others about
work matters
8/10/13 and

Safe work practices

Gr...
Today we will be re-looking at safe
work practices in the context of this
unit – Work with others.

We will also be revisi...
SAFE WORK PRACTICES.
The Work On 1 January 2012, the Work Health
and Safety Act 2011 and the Work Health and
Safety Regulations 2011 took effec...
GRIEVANCE PROCEDURES.
What is a grievance?
What do you do if you have a
grievance in your workplace?
What do you do if your supervisor
does not/...
Work with others recap wk 13
Work with others recap wk 13
Work with others recap wk 13
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  • Work with others recap wk 13

    1. 1. CHCORG202C Work with others Week 13 Recap Weeks 2 - 12 22/10/2013
    2. 2. ELEMENT 1 Planning your own workload with supervisor
    3. 3. Week 2 Planning your own workload with supervisor 23/7/13 Roles and responsibilities  Understanding your role  Asking for assistance and direction 
    4. 4. Your role in the workplace What is your role in the workplace? Everyone within the workplace has a role An effective team member must have a good understanding of their role and will be aware of their co-workers role. Your roles and responsibilities will be defined in your job description
    5. 5. Roles and responsibilities • Basically the word role refers to the overall focus of the job and the word responsibility refers to the things that the worker must do to carry out the role • It is important that you understand the roles and responsibilities of your job description
    6. 6. Asking for assistance and direction • Your supervisor should be available to give you assistance and direction when you feel unsure about what to do. • It is your role to read through your job description and other relevant information that you are given on commencement of employment and discuss and clarify with your supervisor the information you have been given
    7. 7. Week 3 Planning your own workload 30/7/13 Information to assist you  Code of Ethics  Job descriptions  Responsibilities and duties 
    8. 8. Information to assist you • During the first weeks of employment you should be given • Code of Conduct/Code of Ethics • Duty statement • Industrial award /enterprise agreement • Workplace contract • Service policies and procedures • Industry codes and regulations • National Quality Standards (NQS)
    9. 9. Code of Ethics Ethical conduct is founded in respect for, and the valuing of children, families, staff, and the extended centre community. Ethical conduct guides the decisions and behaviour within the children’s centre and is founded in respect for, and valuing of children, families, staff and the community. Handout: Code of Ethics (ECA)
    10. 10. Job description: Children’s Services • For the job description of a child care worker Record The role of the worker for the position Who the worker reports to List the different responsibilities of the position What tasks you think you would be able to do well? What tasks would you need help with?
    11. 11. Responsibilities and duties • Our responsibilities or duties within the service will vary according to the type of service that is being provided and the number, skills and experience of the people that we work with. • The services may range from a large long day care service with several qualified and unqualified educators to a small out of hours school service where we may be working with only one other person
    12. 12. Week 4 Planning your own workload 6/8/13 The NQF  Industry codes and regulations  National law  NQS and assessing in the workplace 
    13. 13. Week 5 Planning your own workload 13/8/13 Awards  Enterprise agreements 
    14. 14. Awards • Awards outline the pay and conditions for the workers covered by that award. Awards are legally binding and are negotiated between the unions, employers and Fair Work Australia • You can visit their website and look up the award you work under or any other award Google: Fair Work Australia Find an Award, Modern Award, Children’s Services Award
    15. 15. Week 6 Planning your own workload 20/8/13 Legislation and standards  Mandatory reporting  Planning workloads with your supervisor 
    16. 16. Legislation and standards • Within the workplace your employer has a responsibility to uphold your rights and let you know what your responsibilities are under any legislation and standards. Such legislation may include anti-discrimination laws and policy, Work Health and Safety regulations and ethical standards appropriate to the type of service.
    17. 17. Legislation affecting work planning There is a range of legislation that impacts upon workers as employees. These include • Industrial Relations Act 1996 (amended 2011) • Annual Holidays Act 1994 • Long service leave Act 1955 • Anti-discrimination Act 1977 • WHS Act 2011 • Children and Young Persons Act 1998 (amended 2010) • Privacy and Personal Information Protection Act 1998 • Workplace Relations Act 1996 • Workers compensation legislation (various acts)
    18. 18. Overview of the legal system • Legislation means a set of rules and regulations that are passed by parliament (either state or federal) to become law. • Child and family services have to adhere to child protection laws. • The workers are mandatory reporters. What is a mandatory reporter ?
    19. 19. Mandatory reporter • Means reporting if you suspect a child is at risk of significant harm. • As an early childhood educator you are also required to complete a Working with Children Check or police check to ensure you haven’t been convicted of any type of crime involving children or young people
    20. 20. Legal obligations are: • Contained within Acts and Regulations and are absolute duties • Are punishable by law if not followed • We need to be very clear about our legal obligations as workers in the community services and adhere to them at all times
    21. 21. Planning workload with your supervisor • Once workers have an understanding of their rights, roles and responsibilities they are in a better position to start developing a work plan with their supervisor. • This involves meeting with your supervisor and discussing what has to be done and in what order.
    22. 22. Week 7 Planning your own workload 30/7/13 Being organised  Asking for assistance and direction – part 2 
    23. 23. Being organised PART OF WEEK 7 USED TO COMPLETE ASSESSMENT TASK 1A IN CLASS
    24. 24. Being organised • Work plans ensure that you have goals to work towards, helping to keep you on track • Being organised daily includes • Being punctual • Being reliable • Keeping work space tidy • Keeping communal areas tidy • Completing documentation as required • Following organisation policies and procedures
    25. 25. Asking for assistance and direction POINTS TO ASSIST YOU. If you have completed a task several times, and have asked for assistance each time – • 1) write down the steps taken so you remember them. AND/OR, • 2) simply try and do it yourself without assistance. Then, • 3) ask your supervisor to check your work when it has been completed.
    26. 26. ELEMENTS 2 and 3 Working co-operatively and communicating with others about work matters
    27. 27. Week 8 Working in a team  Effective teams  Communicating effectively  Communication styles  3/9/13
    28. 28. Effective teams are ones in which everyone is aware of the different roles and responsibilities of each member and are able to respect the work of others and the different roles they play in the team.
    29. 29. Effective Teams Effective teams are also ones in which everyone: Is clear about the goals of the group Is committed to the group Works co-operatively Shares information Completes assigned tasks Works to an agreed standard
    30. 30. Effective Teams •Effective teams are also ones in which every Is flexible Willing to actively listen to the ideas of others Contributes ideas and suggestions Is able to put aside personal goals Respects the ideas and values of other members
    31. 31. Communicating effectively in teams For teams to work successfully people in the team need to communicate their opinions and ideas in a clear and concise manner All team members should also make sure that they share information that will help others to get things done. This can be referred to as positive communication
    32. 32. Positive communication skills For a team to work effectively, it’s essential that team members have the skills to communicate positively. By communicating positively coworkers need to be able to express their ideas and concerns in a clear and calm manner.
    33. 33. Communication styles When we think about communication styles the 3 most common we refer to include: Passive Assertive Aggressive
    34. 34. Week 9 Work co-operatively and communicating with others about work matters 10/9/13 TEAM BUILDING ASSESSMENT IN CLASS 
    35. 35. Week 10 Work co-operatively and communicating with others about work matters 17/9/13 CLASS GROUP PROJECT FACILITATING A STAFF MEETING 
    36. 36. Strategies staff use to communicate effectively with one another Staff meetings Regular opportunities for staff to attend staff and team meetings will support staff to develop and maintain a strong team work relationship Staff communicate effectively by actively listening to colleagues and striving to understand their colleagues perspectives.
    37. 37. Staff meetings The way staff relate to each other will influence the atmosphere created in the service Staff meetings: Allow staff to have input into decisions being made Act as a means of receiving and discussing information Provide an avenue to air grievances, and discuss any concerns
    38. 38. You can help make the meetings more successful by doing the following: Preparing for a meeting beforehand by thinking about what you would like to discuss, what you would like to achieve, and how you’ll approach the rest of the team. If there is an agenda outlined beforehand, familiarise yourself with the topics to be discussed. Sharing your ideas freely with your team in a logical genuine way.
    39. 39. Asking questions when you don’t understand other’s suggestions and discussions. Listening carefully to what others have to say and clarifying anything that you’re unsure of.
    40. 40. Trying to encourage those who are quiet to participate. Clarifying who is responsible for the outcomes of the meeting and summarising any future tasks which you understand are your responsibility
    41. 41. Communication strategies An important element of effective team work is the ability of staff to empathise with and support their colleagues. This assists staff to appreciate each other’s feelings, views, needs and interests and respect the knowledge and skills that each staff member brings to work.
    42. 42. By communicating well staff can share the information that is needed to establish and maintain positive relationships with each other. Effective communication enables staff to operate as a team to reflect upon, plan for and improve practice within the workplace.
    43. 43. Working Cooperatively Working cooperatively requires team members to complete their individual responsibilities and duties, but to also use their initiative and assist and support the other team members within the workplace.
    44. 44. These behaviours are highly regarded within community services organisations and demonstrate an individual’s ability to be an effective team member Behaviours that promote cooperation in the work place include: Effective and ethical communication with team members. Ensuring decisions and practices are fair and equitable. Discussing issues and concerns openly.
    45. 45. Week 11 Week 12 Work co-operatively and communicating with others about work matters 8/10/13 and Safe work practices  Grievance procedures  15/10/13
    46. 46. Today we will be re-looking at safe work practices in the context of this unit – Work with others. We will also be revisiting the concept of grievance procedures.
    47. 47. SAFE WORK PRACTICES.
    48. 48. The Work On 1 January 2012, the Work Health and Safety Act 2011 and the Work Health and Safety Regulations 2011 took effect and replaced: - the Occupational Health and Safety Act 1991 - the Occupational Health and Safety (Safety Standards) Regulations 1994 - the Occupational Health and Safety (Safety Arrangements) Regulations 1991.
    49. 49. GRIEVANCE PROCEDURES.
    50. 50. What is a grievance? What do you do if you have a grievance in your workplace? What do you do if your supervisor does not/will not assist you?

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