1. Laura Murphy
77 KenilworthCrescent, Enfield, Middlesex, EN1 3RE
07872 553 287
lauraemurphy7@gmail.com
A recentKingstonUniversityBusinessSchool graduate,withadegree inMarketingManagement,
whois positive andsociable.Beinganoutgoing anddependable individual withextensive experience
incustomerservicesandrelations,pairedwithexceptional organisational andarticulatoryskills,
allowsme tothrive underpressure andadapt to and learnnew rolesquickly.Lookingforajob that
will combine myextensive experience incustomerservice with myambitiontoworkwithanimals
and trainto be a veterinarynurse.
Keys skills
o A bright, hardworkingand resilientpersonwhothrivesunderpressure
o Exceptional customerservicesskills developedinacomplex retail environment
o Strongwrittenandverbal communicationskills
o Able tomulti-taskwithhighattentiontodetail
o Highlymotivatedandequallyeffective whenworkingaspart of a team or on individual
tasks,whichhas beendemonstratedinbothstudiesandinthe workenvironment
o Extremelyadaptableandkeentolearnnew skills
o Well developedinbothorganisationandplanning
o Proactive,self-motivatedandenthusiastic
Education and Qualifications
BSc (Hons) Marketing Management, KingstonUniversity,September 2011- 15
(2.1 achieved)
ModulesInclude:ContemporaryMarketing,BuyerBehavior,MarketingCommunicationsand
BusinessPsychology –FirstClassachievedineachmodule
BusinessPsychologyassignmentsubmittedforpublishing
Successfullyledgroupassignmentsandpresentations
A Levels, EnfieldCountySixthForm,September 2009- July11
A Levels:Psychology(B),Math’s(C),Fine Art(C)
GCSEs,EnfieldCountySchool,September 2004-July09
10 GSCEs includingMath’s(Grade A),EnglishLanguage (A),Fine Art(A) andFrench(A) amongst
others(all A-Bgrades)
Professional Experience
CustomerAssistant, Tesco PLC (November2011-July2015)
Fullytrainedincheckouts,shopfloor,self service tillsand customerservice desk
Consistentlyrecognisedfordeliveringexcellentcustomerservice
Developingandmaintainingstrongrelationshipswithbothcolleaguesandcustomers
Trustedto trainand mentornewstartersto supportthemindeliveringahighstandardof customer
service
Ensuringthe shopfloorwas organisedandtidytomaximise sales
Restockingshopfloor
Developedabilitytosolve problemsquicklyandefficiently
Gainedexceptional interpersonalskills
Consistentlyawardedhighlevelsof customerservice inperformancereviews

2. Experience helpeddevelopverystrongcommunicationandrelationshipbuildingskills,abilityto
adapt to manydifferentrolesandprovidedknowledgeonthe runningof a large organisation
CustomerService Administrator, Red LetterDays Ltd. (October2015- April 2016)
Firstpointof contact betweencustomersandpartnerswithqueriesandissues
Provided assistance throughphoneandemail support
Developedafriendly andpersonable phone manner
Createdstrongrelationshipswithcustomers,colleaguesandpartners
Furtherdevelopedproblemsolvingskillstoresolve customersandpartnersissuesasquicklyand
efficientlyaspossible
Createdandmaintained customerrecords anddatabases
Learnt howto diffuse escalatedsituationsandtofindsolutionsfor unhappycustomers
Quicklylearnttwointernal computersystemsunique toRedLetterDays
Consistentlyranked highinsalesperformance andhit salestargets
Capel Manor Boarding KennelsandCattery
Completed three weeksworkexperience atCapel ManorBoardingKennelsandCatterywhere I
helpedwithdailychoresincludingcleaning,feeding,walkingandgeneral care of the dogsand cats
Veryexperiencedwithhandlingandcaringformost petsandsome large animalsincludingcowsand
sheep
Interests and Hobbies
Keeninterestintravel andexperiencingothercultures
RecentlyspenttwomonthstravellingaroundSouthEastAsiaincludingThailandandVietnam
OthervisitedcountriesincludeAmerica,Cuba, DominicanRepublicandAfrica
Enjoysbeingcreative,especiallydrawingandpainting
Leadsan active life style,attendingthe gymregularlyincludingcircuitandweighttrainingclasses
and takingpart incharityruns
Keepsupto date withthe latesttrendsanddevelopmentsontraditional anddigital marketing
Outgoingpersonalitywhoenjoyssocialisingwithaclose groupof friends
Have alwayshad a keeninterestinanimals,havingalwayshadnumerouspetsincludingdogs,cats
and othersmall animalsandspendingtime onmyfamily’sdairyfarmwithcows,sheepandhorses
References
Available onrequest.