1. Richard Hutson
2729 SE Nottingham Dr
Lee’sSummit,MO 64063
816.808.8880
hutson.rich.f@gmail.com
Objective To furtherdevelopmycareerasa SystemsAdministratorthroughachallengingfulltime
positionin anenergeticworkenvironment,thatallowsme toutilizemyknowledge and
continue learningnew skillsthatare mutuallybeneficial foryourcompanyandmyown
personal wanttogrow.
Skillsand
Technology
Summary
17+ years of customer service experience
 Adaptable toconstantchange and able towork well inhighpressure situationswhile
maintainingprofessionalismandcomposure
 Abilitytoassume multiplejobroles
 Strongmultitaskingfacilitatedbydocumentingstepstomaintain attentiontodetail
 Expedient,prioritybasedexecutionof tasksandcoordinationwithteamstrengthsto
meethandoff deadlines
 Upholdscompany mission bystayingpositive andteam-orientedwhile helpingto
‘spreadthe knowledge’.
 Professional,light-heartedclient-relationexperience
 Abilitytoefficientlyworkaspartof a team as well asindependently
 Exceptional communicationskills,bothwrittenandverbal, andable to effectively
convey technical information
 Ensures tasksare completedcorrectlyandina timelymannerto maintainclient
satisfaction
 Stronganalyticand problemsolvingabilities
Systemsand ApplicationsofResponsibility:
VMWare vCenterandvCloud Director– Managingand buildingserversaswell as
maintainingthe patchlevelsof ESXi hosts.
WindowsServer2008R2/2012R2, Exchange 2010, Active Directory,GroupPolicy,
Sharepoint,IIS,SQLServer, Veeam–Installationandmanagement.
RHEL/CentOS,ESXi,CiscoASA, Nagios,Cacti,Actifio –Installation,configuration,
monitoring.
NetApp, Dell Compellent,EqualLogic, EMCVMAX/VNX –Storage Virtual Machines,
Volume creationandshares.
Certifications CiscoCertifiedNetworkAssociate (CCNA) 12/2012 – 12/2015
Cisco ID No. CSCO11976749
CompTIA Server+
CompTIA CloudEssentials
Education NetApp– BasicNetAppConfigurationAdministrationandConfiguration –2016
FastLane WebinarTraining
Associatesof AppliedScience (Networking) - 2012
MetropolitanCommunityCollege
GPA 3.25

2. Work History April 2015 - Current
SystemsAdministrator, Databank, Ltd., Lenexa, KS
 Secondlevel escalationpointforsupportandadministrationof diverse multi-tenant
private cloudenvironments(PaaSandIaaS) consistingof 1900 devices.
 Secondlevel supportandadministrationof physical datacenterenvironments.
 Projectlevel implementationof services,while maintainingtierI/IIsupporttoclient
requestqueue.
 Managed projectimplementationandcoordinatewithteamstrengthstomeet
clienthand-off deadlines.
 Bi-Weekly- 24/7 on-call escalationpointforTierINOC technicians.
 Developdocumentationandprocedures toensure teamaccuracyand productivity.
 Maintainclientrelationsboththroughphone andticketqueuecommunication.
 DeployandmaintainbackupappliancesutilizingActifioCDS&SKY as well asVeeam
on variousstorage platforms.
 Consideredthe company‘subjectmatterexpert’onbackupsandregularlytrained
otherson backupconcepts.
 Review andimplementchange managementrequestsforaccuracybefore
implementation
 Reviewandmaintainmonth/quarter/bi-annual firmware andsoftware revision
updates.
August2013 – April 2015
Datacenter Tier I Technician, Databank, Ltd (Formerly Arsalon Technologies), Lenexa, KS
 TierI NOC Technician fora diverse hostedenvironmentof WindowsandLinux
servers, networkingequipment,backuputilities,andstorage.
 Remotelymonitorandmaintainmanagedservicesforbothphysical andvirtual
hostedclientenvironments,aswellas provide remote handssupporttocolocation
client’ssupportticketqueue.
2011 – December2013
Server,Banquet Server,McCormick & Schmick’s, KansasCity,Mo.
 Showcasinghospitalityandprofessionalismthroughproductknowledge andteam
orientedmaintenance.
2005 - 2011
Server, Bartender, Olive Garden, Independence, Mo.
 Team orientedservice of guestsinaveryhighpacedenvironment, offeringformal
service while prioritizingguestexperience inafamilylike setting.
 Craftingbeveragesforentire restaurantwhilealsointeractingandservingguestsof
my own.
References [Referencesare availableuponrequest.]