1. Personal branding
I am a CustomerService Professional,withover20 yearsof experience.Whatmakesme differentthan
mostcustomerservice professionalsismyabilitytoconnectemotionallywithclientswhile buildinga
lastingrelationship.Iown customerissuesfromstartto finishwhile de-escalatingissueswiththe use of
consciousdiscipline.Ibelieve infindingsolutionsandwaystosay “Yes”.In my mostrecentexperience,
service isprovidedtomanydifferentlinesof businessfortheirbankingneeds.Idelegate5differentjob
skillsthatinclude exceptions(returnsandhardposts),investmentbanking,research&adjustments,
micr testingandconfirmations(accountverification,creditinquiries,etc.).Imustsaynothingmakesmy
jobworth while thanknowingthatI can be the problemsolver.Ilove toempowerothersthrough
education. Manyconsumers,aswell asindividualswithinthe industry,lackthe neededknowledge to
maintainfinancial securityandmanagement.Therefore Idiligentlyworktoobtainknowledgenotonly
relatedtobanking,bankingregulationandfinance butalso,the economy.
On the otherhand I alsohave a passionforchildren.Psychology,therapyandcounseling for children,
withmental healthissuesorindysfunctional situations,issomethingIwouldlove topersue.I’mjust
takingit one careerat a time however.