Team oriented, open, committed to success, curious, calm under pressure, maintains a positive outlook, dedicated to high standards, driven with high energy levels.

1. Kitsa Kyriacou
PROFESSIONAL PROFILE
An experienced professional with drive, determination, excellent analytical and organizational skills and a strong
customer orientation. Although she has worked extensively in the Banking Sector, the last 10 years of her work
experience have been focused on an area that she is passionate about: Information Technology. She has
significantly impacted on major banking software programs as Tester. A hard-working, proactive individual who
displays determination in achieving targets set and is able to work in a diverse environment, Kitsa is a valuable
addition to any team wanting to achieve challenging targets.
SKILLS AND CHARACTERISTICS
Technical Skills
 Passion for Analysis and Testing with special interest in writing exercises that effectively test a
software application
 Strong coding skills enable her to understand the system under test, communicate with
developers, and write test automation scenarios.
 Smart with strong analytical and logical ability. Has strongly developed common sense.
 IT Skills: Microsoft Office Advanced User, User of a number of applications related to database
editing and running of new webpages.
Transferable Skills
 Leadership: Ability to devise and communicate clear goals and coach team members to achieve
these goals.
 Ability to Prioritize and Organize: Goal setting - Prioritization of conflicting requests – effective
utilization of resources available to meet the target set – ability to identify and rectify
inefficiencies in short the ability to recognize, interpret, and organize around these frequently
changing factors related to the field of testing
 Ability to Adapt and Learn: Has an ingrained propensity to be an ongoing learner and
consistently spends time to upgrading her skill sets.
 Ability to Work without Direct Supervision: Able to take independent action—quickly
recognizing a technical or business need related to the software testing effort and having the
judgment to know when independent action is not the best choice.
 Ability to Communicate: Has strong written and verbal communication skills and is able to listen
critically and speak rationally in person-to-person meetings.
 Ability to Understand Business Strategy: Is able to see the bigger picture of a company's overall
business strategy and is as such able to participate at a level higher than just an individual
contributor, identifying strategic strengths and weaknesses of a software system that can
ultimately lead to a business competitive advantage.
Characteristics
Team oriented, open, committed to success, curious, calm under pressure, maintains a positive
outlook, dedicated to high standards, driven with high energy levels.
Languages
Greek (Native proficiency), English (Full professional proficiency), French (Basic Understanding),
Russian (Very Basic Understanding)
ACADEMIC & PROFESSIONAL QUALIFICATIONS
ISEB - Advanced Test Analyst Certificate-CTAL TA March 2016 (Exam pending)
ISTQB –BCS Certified Tester Foundation Level Acquired November 2015 (Grade: Pass)
HND - Completed 1 year of Pre-primary education course with Grade 71,6 (distinction)
Frederick Institute Polytechnic, Nicosia - Cyprus
September 1989 – June 1990
Professional Qualifications
LCCI Bookkeeping and Accounting (Grade: Pass)
Language Certifications
TOEFL: 590 * GCE O Level: Grade C * Alliance: Passable
Professional Training Courses
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2. Kitsa Kyriacou
Microsoft Excel 2010 Level 2*ISTQ BCS Certified Tester Foundation Level *BCS Foundation in Business
Analysis * Problem Solving and Decision Making * Motivation & Coaching in Changing Environments * Dale
Carnegie Course * Teamwork and Communication * Train the Trainer
High School Diploma
Apostolos Varnava Lyceum, Nicosia - Cyprus
September 1986 – June 1989
EXPERIENCE
Test & QA Consultant Liquidlogic (Garforth, UK)
March 2017 – present
My main responsibilities include execution of test scripts, recording outcome of tests, escalation of
defects and identified opportunities for product improvement along with handle on testing of all
functional modules of the Liquidlogic Social Care System. My role involves liaising with other software
testers and implementation staff to facilitate the testing of Liquidlogic software.
Currently she is using the following software:
Jira system for logs
Rally Software for logging tasks start and end day and time.
Utilities Application for QA Recording
Breathe HR Software
Also she has been trained on the following:
SQL Training 05/2017 (Basic)
Customer Form Repository Training 04/2017 (Basic)
Business Objects-Datawarehouse Training 01/2018 (Basic)
Test Analyst-StepChange Debt Charity (Leeds, UK)
January 2016 – March 2017
Currently posted as a Test Analyst at StepChange Debt Charity. Her main responsibility is designing,
executing and maintaining test scripts to ensure any new developments or changes to existing
applications meets the specified requirements of the charity.
Tester-StepChange Debt Charity (Leeds, UK)
July 2015 – present
Currently posted as a Tester at StepChange Debt Charity. Her main responsibility is designing, executing
and maintaining test scripts to ensure any new developments or changes to existing applications meets
the specified requirements of the charity.
Data Analyst-Analytical Service (Operations), NHS England (Leeds, UK)
March 2015 – July 2015
Currently posted in the Analytical Services (Operation) team in NHS England. Her main tasks involve the
collection, validation, analysis and publication of data collected from NHS Trusts within specified
deadlines. Also investigation of missing data via email or phone, validation against previous months data
to determine outliers, and manipulation of the data sets to get them into the published format.
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3. Kitsa Kyriacou
User Acceptance Tester – Internet User, Bank of Cyprus (Nicosia - Cyprus)
May 2011 – August 2013
Actively involved in the project regarding the change of the core system of the Bank to a different platform. Also
responsible for the following public facing websites: Internet Banking of Bank of Cyprus, Mobile Banking of Bank
of Cyprus and the Cultural Foundation site of the Bank of Cyprus ( http://www.boccf.org). Was also actively
involved in the CRM project related to the Bank of Cyprus Cultural Foundation Department webpage
(http://www.boccf.org). Key duties included:
 Preparation of test plan, test scenarios, test cases, test scripts, acceptance testing, error log creation,
retesting, transfer to production process, pilot phase and live testing
 Training covering the whole cycle of SDLC.
 Ensured the correct implementation of changes in the Production environment and the going live
procedure
 Preparation of Training material/ manuals, training of employees
 Participation in meetings with the vendors (internal & external) as well as with the development teams
and key stakeholders.
Assistant Manager, Bank of Cyprus – Retail Branch (Nicosia - Cyprus)
December 2009 – April 2011
Responsible for branch operation Administrative support (e.g. preparation of loan documentation, execution of
customer requests, etc.)
Team Leader, Bank of Cyprus – Direct Banking Call Centre (Nicosia - Cyprus)
November 2007 - December 2009
Responsible for the smooth running of the team and/ or shift Customer technical support.
Responsible for the smooth implementation of new technical changes as User Acceptance Tester.
Test User, Bank of Cyprus (Nicosia - Cyprus)
September 2000 – November 2007
Actively involved in the following development projects: Development project for YEAR 2000, Creation of Internet
Banking Channels, and Conversion from Cyprus Pound to the Euro currency in all systems from start to end. For
the purposes of this role the following IT infrastructure and IT Applications were used: T Applications -NetTeller
Application (Internet banking/mobile), Unisys Navigator CRM and Teller, Misys Equation (core), JIRA reporting
system. These applications used different databases; ORACLE, MS SQL, DBII and were running on Windows,
AS400, AIX Platforms. Key duties included:
 Preparation of test plan, test scenarios, test cases, test scripts, acceptance testing, error log creation,
retesting, transfer to production process, pilot phase and live testing
 Training covering the whole cycle of SDLC
 Ensured the correct implementation of changes in the Production environment and the going live
procedure
 Preparation of Training material/ manuals, training of employees
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4. Kitsa Kyriacou
 Participation in meetings with the vendors (internal & external) as well as with the development teams
and key stakeholders.
Teller, Bank of Cyprus – Kennedy Branch (Nicosia - Cyprus)
November 1997 – August 2000
Ensuring the creation of a high quality service experience for all clients of the retail branch network, while
maximizing sales through effective cross selling of the various banking products and services.
 Understanding customers’ needs and matching them with the appropriate product or service.
 Provision of outstanding service to customers through:
o Daily execution of cash transactions such as cash withdrawals, deposits, outward payments,
issuing bankers draft in local and foreign currency etc.
o Opening of accounts and ensuring that the customer understood the general terms and
conditions of the account.
o Handling customers’ complaints and ensure long-term relationship.
o Contacting customers and renew fixed deposit contracts in local and foreign currency.
o Answer customers’ questions about interest rates, bank charges and account history.
o Issuing auditors’ certificates and power of attorneys.
 Actively contributing to the smooth operations of the branch by effectively:
o Handling outward clearing cheques - identifying and correcting possible errors.
o Follow up of customers’ accounts, credit card and clients account.
o Ensuring the required daily cash reserve required by the branch within the appropriate limits set
by the management.
o Arranging proper inflow and outflow of cash in the branch.
o Being up to date with circulars and manuals issued by the management or the Central Bank
regarding area of concern.
o Ensuring functioning of the Automated Teller Machines by means of cash and other consumables.
Officer, Bank of Cyprus – Main Branch and the International Business Unit (Nicosia - Cyprus)
August 1990 – November 1997
Responsible primarily for the provision of administrative support to colleagues and clients through among other
things remittance processing, accounting and teller support, etc.
VOLUNTIREER EXPERIENCE
Nov 2017-Present
Attendant- West Yorkshire Playhouse Theatre
March 2017-Present
IT Website Administrator-Greek Orthodox Community
I am helping our Community to launch a new website.
REFERENCES
Available on Request
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