Learning to understand our fellow members and leaders is one of the best things we can do in Toastmasters to maintain club membership. This presentation speaks to one of the most effective ways to accomplish that goal. While this deck was prepared for Toastmasters, it may be applied in many other business and personal environments.
This deck was presented at the Toastmaster's District 45 Fall Conference on Prince Edward Island, Canada on October 25, 2014.
Since the presentation, I noticed that TM has updated the survey with 2014 data. It can be found here: http://bit.ly/1FwRRoE
1. LEADING WITH STYLE -
UNDERSTANDING YOUR MEMBERS
PRESENTED BY KYLE KELDSEN
PRESIDENT, NASHUA MERRIMASTERS
2. Why should you “tune in”
to this presentation?
You will learn:
#1 addressable reason people leave
how you can most effectively impact it
better understand yourself and others
6. (STATS FOR PREVIOUS SLIDE)
In this presentation, I used statistics from the 2013
report. Since that time, the 2014 report has been
issued. It can be found here:
http://www.toastmasters.org/websiteApps/images/
ResearchAnalysis/
NonRenewingMemberSurveyReportandAnalysis.pdf
8. (VIDEO CLIP)
Comedian Brian Regan talks about communication challenges
between males and females. This clip highlights in particular
the one MBTI that has a large gender difference, that of
“Thinking” versus “Feeling.” The clip is a story about Brian
“golfing with Gary” within the DVD with the title The Epitome of
Hyperbole.
To purchase, see:
http://brianregan.shop.musictoday.com/Product.aspx?
cp=781_66102&pc=3BAM09
11. What’s your style?
Myers-Briggs Type
Indicator
Most widely used
Based on the types
developed by Carl Jung
Has become the basis
for many other
frameworks
But not everyone agrees
with findings
14. Introversion
• Need time to
develop responses
• Connect with
fewer people in
deeper relationship
• Introverted
members may
withhold feedback
unless asked
15. Extroversion
• Thinks out loud
•May not
communicate in
linear fashion
• If you are an introvert,
you may need to
“over engage” them
27. Application
Find Out Your Type
• Myers-Briggs Type Indicator
• DISC (Dominance, Influence,
Steadiness,
Conscientiousness)
• FFM (Five Factor Model)
• HEXACO
• Clifton StrengthsFinder
• Marcus Buckingham
• Free Tests Online
28. Application
Be A Student
• Focus on Your Member’s Style
• Consider How They Speak
•Watch Their Body Language
• Consider Previous Stress
Points
• Review Books/Talks/Classes
• Ask!
29. Application
Actively Listen
1. Attend
▪ Ask open-ended questions
2. Acknowledge
▪ Use signals to show you are
listening
3. Re-phrase
▪ Repeat what was said in your
own words to confirm
understanding
4. Probe
▪ Ask additional questions
30.
31. Three key things!
You learned:
Most people leave because of…
people
Working to understand is key
Benefits you and others
32. • The
Myers-‐Briggs
Foundation
• The
Sales
Hunter
• 16
Personalities.com
• Ty
Boyd’s
“The
Excellence
In
Speaking
Institute”
• “Communicating
Effectively
for
Dummies”
by
Marty
Brounerstein
• CPP.com
• Marcus
Buckingham
• Susan
Cain’s
“Quiet”
Sources
• The
Guardian
• Julian
Treasure
• The
Office/NBC
• Brian
Regan/Comedian
• Strength
Finder/Gallup
• Five
Factor
Model
• DISC
Profile
• HEXACO.org
• Stephen
Covey’s
“Seven
Habits…”