Communication Skills- Sneak Peak from My Course
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This is a Sneak Peak from my Course. The PPT is of course accompanied with case studies, templates, hypothetical scenarios, videos, and group activities.
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Communication Skills- Sneak Peak from My Course
- 1. They Say: “Leadership is a Conversation”. “Communication is the real work of leadership”. - Nohria
- 2. Radhia Benalia, PhD c, PMP Specializes in Leadership Competencies Certified Project Management Professional Certified Green Project Manager Instructor at The American University of Beirut - CEC Women for Peace Award- Canada 2008 BC Parliamentary Candidate- 2009 Speaker & Lecturer Radhia.benalia@gmail.com Governme nt & Politics Academia Corporat e NGO
- 3. • Why effective communication is so important. • How to communicate effectively • Listen effectively • Speak like a Leader • Give and Take Feedback like a Pro
- 4. • It’s about context! If stakeholders don’t communicate effectively, the outcome is usually known.
- 5. • The four human needs directly related to teamwork and leadership are the following: • 1)To feel that your performance is acknowledged; • 2) To feel a sense of belonging; • 3) To have a hopeful, realistic future to look forward to; and • 4) To know what others expect of them and have the resources to succeed.
- 6. • Most of these needs are fulfilled through effective communication. • Social Contexts drive our behaviors, and hence affects a team’s ability to perform or not.
- 7. • Gorillas and Guerillas!
- 8. • You’re only at the top to have a better “view”. • Your lack of communication might end up causing the appearance of the “guerrilla” syndrome in your work environment. • You set the pattern. It’s either the great team, or…. • It’s easier to attract talent than to keep it.
- 9. • Can people talk honestly about their worries, concerns? • Are there a few junior employees that can give feedback to management?
- 10. • You can pay people enough to come to work, but you can’t pay them enough to want to come to work.
- 11. • A study was carried out about regrets of organizations heads. Most of them mentioned something related to dealing with human beings. • When it’s blurry, try improving communication skills. • When management sends dumb stuff down, front-line people are hopefully too smart and care enough not to follow it. • Pay attention!
- 14. • Don’t try to “read” minds! • Don’t think of you’re going to be saying next. • Don’t interrupt; don’t derail. • Don’t selectively absorb. • Don’t act like the so-called “know-it-all”.
- 15. • Try to understand the others’ conditions. • Rephrase in your mind. • Confirm that you have received the message. Activity
- 18. • How do people see you?
- 19. • Happy people are a draw. • Keep a positive sheer. • Work extensively on yourself if you’re quick-tempered.
- 20. • Knowledgeable • Assertive • Happy • Hard-working So-called “know-it-all” Aggressive Clown Oblivious to humans and context
- 23. • How do we persuade people?
- 24. • We influence by giving. • We influence by authority. • We influence by requesting incremental commitment. • We influence by “showing” our unique value. • We influence through our communities. • We influence when people like us.
- 25. • Conciseness • Wit • Diplomacy • Positive Urgency • Drive • Release your words to history…..
- 26. Diplomacy is not only for people who work at the embassy!
- 27. • Do not humiliate. • Give recognition. • Be specific. • Be consistent. • Think of the broader picture.