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Improving Patient Safety - Indraprastha Apollo Hospitals
- 1. Creating A Culture Of Safety Indraprastha Apollo Hospitals India
- 2. Individual and group values Attitudes Perceptions Competencies Patterns of behaviour CultureofSafety Positive safety culture Communication Mutual trust Shared perceptions
- 4. Gettingstarted Assessing Culture of Safety
- 5. 0 5 10 15 20 25 30 35 40 45 Staff in this unit work longer hours Staff worry that mistakes are recorded in personnel files Reporting incidents feels like taking on the blame We work in "crisis mode" trying to do too much, too quickly Staff feel like their mistakes are held against them 20 25 34 38 41 Nov ' 13 800 employees covered Areasofconcern Adapted from AHRQ* *AHRQ - Agency for Healthcare Research and Quality
- 7. Acknowledging reporting of incidents Non-punitiveculture
- 9. Understanding grass root problems Leadershiprounds
- 10. Beating stress at work Yogasessions
- 12. Employees are encouraged to speak up Employeeconnect
- 13. Valuing front line staff Empoweringstaff
- 14. Monitoring local quality and safety data Empoweringstaff
- 17. Positive impact on staff behaviour and actions 0 5 10 15 20 25 30 35 40 45 Staff in this unit work longer hours Staff worry that mistakes are recorded in personnel files Reporting incidents feels like taking on the blame We work in "crisis mode" trying to do too much, too quickly Staff feel like their mistakes are held against them 20 25 34 38 41 3 12 10 10 14 Mar ' 15 Nov ' 13 Beforeandaftersurvey
- 18. 4.68 4.7 4.72 4.74 4.76 4.78 4.8 4.82 4.84 4.86 Nov'13 Mar'15 4.75 4.86 Increased patient satisfaction scores
- 19. 4.3 4.4 4.5 4.6 4.7 4.8 4.9 Nov'13 Mar'15 4.83 4.48 Decreased Average Length of Stay (ALOS)
- 20. 1.55 1.6 1.65 1.7 1.75 1.8 1.85 1.9 1.95 2 Nov'13 Mar'15 2 1.7 Decrease in medication errors
- 21. Culture of Safety is not a slogan It is a way of life