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Msnbc

  1. 1. MSNBC’s Big Picture Michael Silberman Deputy Editor, East Coast
  2. 2. Why Big Picture? Immersive, narrative-based, interactive story- telling Engage the user Create new story-telling forms Encourage internal creative thinking An evolution from earlier narrative forms
  3. 3. Key Attributes Control Depth Introspection/Interaction Community Comprehension
  4. 4. Control Clear, exposed navigation divides the content into smaller topics Viewers can skip to portions of interest and/or replay parts Tips • Use as a standard feature of any interactive story • Try text that looks clickable (underlined) • Add recognizable visual cues; some people remember icons or images better than words Examples Big Picture left-side rundown: http://www.msnbc.com/modules/bigpicture/iraq/ Driving vacations: http://www.msnbc.com/modules/summer_driving/decades/ Darkest Day: http://www.msnbc.com/modules/wtc_terror_experience/
  5. 5. Depth Saves presentation space Puts context directly where it is most relevant Tips Opt-out – where the presentation stops until the user makes a choice • Exposes additional information • Disrupts story line Opt-in – asking follow-up questions or pausing to launch a slideshow • Provides a smooth transition to more information • Easily missed Supplemental – such as factoids appearing in sequence with video • Provides clarification • Can be distracting Examples: Big Picture: http://www.msnbc.com/modules/bigpicture/iraq/ Driving vacations: http://www.msnbc.com/modules/summer_driving/decades/
  6. 6. Introspection Directly challenge the audience to think about an issue Voting/polling prompts people to express themselves Tips Placement driven by purpose • Consider the facts first? Put it at the end. • Disprove the viewer’s notions? Put it at the beginning. • Taking the audience’s pulse? It becomes the segment. Dissect an issue into many smaller points requiring ‘yes’, ‘no’, and ‘unsure’ • Broad vote topics elicit more gut reaction Decide whether to show the results before, during or after a vote • Consider the impact results will have on the viewer Examples Big Picture: Iraq http://www.msnbc.com/modules/bigpicture/iraq/ Big Picture: Election http://www.msnbc.com/modules/bigpicture/elex/
  7. 7. Community Connects viewers with the story Audience is part of the presentation by leaving their mark or interacting with each other Tips • Include a ‘write-us’ and ‘e-mail this’ button somewhere that’s clearly visible during the entire presentation • Read viewer e-mail • Consider soliciting viewer opinions and then using them in the piece Examples Big Picture: Iraq http://www.msnbc.com/modules/bigpicture/iraq/ StrikeOut! http://www.msnbc.com/modules/sports/pitchinggame/
  8. 8. Comprehension The active, involved viewer is more likely to retain information than the passive viewer Active = listening, reading and making connections Tips • With complicated issues, emphasize key phrases with text in synch with audio • Add third-party analysis where appropriate to give the viewer perspective • Break up audio tracks with short pauses, sound bites or sound effects • Ask viewers to perform tasks that teach Examples Enron 101: http://www.msnbc.com/modules/enron/ Conflict with Iraq: http://www.msnbc.com/modules/iraqmain/ Baggage screener: http://www.msnbc.com/modules/airport_security/screener/
  9. 9. Our Latest Effort – Oscars v2 Intro on the launch page Multiple entry points Larger window size Re-order playlist Related info box (persistent vs. transient) Hide option Eliminated “save for later”
  10. 10. User Engagement – time spent < 1 min, 30% 1-4 min, 32% 5-9 min, 22% 10-14 min, 6% 15+ min, 10%
  11. 11. User Engagement: segments viewed 1 Segment, 52% 2 Segments, 21% 3-8 Segments, 21% All Segments, 6% 48% stayed through the ad
  12. 12. User Engagement: time in segment 1-20%, 30% 21-99%, 36% 100%, 34%
  13. 13. Entry points 52% 11% 29% 8%
  14. 14. 1 4 3 2 5 7 6 9 8 0% 10% 11% 20% 9% 8% 4% 5% 11% Segment popularity Popularity Interaction
  15. 15. Used playlist: 52% Changed order: 15% Sent comment: < 1% Used related info: 14% Used hide for guide: 24%
  16. 16. Try it out yourself http://bigpicture.msnbc.com

Editor's Notes

  • -- Start Day Two --
    (ASHLEY/backup ANGIE)
    Explain:
    We use interactivity in our pieces for several reasons
    It’s provocative.
    When used effectively, it empowers the viewer to get what they want and think about what they got.
    For the next few minutes we’ll talk about what interactivity can add to a story.
    Note: as you talk about control and other aspects of interactivity, be sure to include data about use where possible
    Examples – Ask: which of these examples are good control and which are bad?
    Big Picture left-side rundown (good)
    Driving vacations (good)
    Darkest Day (bad)
  • (ASHLEY/backup ANGIE)
    Explain:
    The depth interactives provide allow people to get more out of their news in a way only the Internet can provide.
    Opt-out depth: Limit this type to the end of a presentation or find another way.
    Allows the viewer to choose not to interact
    Supplemental depth can especially help clarify content you didn’t create.
    Examples – Ask: which of these examples are good depth and which are bad?
    Pearl Harbor (opt-out, bad)
    Big Picture (opt-in, good)
    Driving vacations (supplemental, good)
  • (ASHLEY/backup ANGIE)
    Examples – Ask: which of these examples are good introspection and which are bad?
    Big Picture: Iraq (good)
    Big Picture: Election (bad)
    NBA Legends (good)
    Ask:
    What other ways have we tried to make people think?
  • (ASHLEY/backup ANGIE)
    Explain:
    We should realize interactive stories solicit thousands of different responses from the people who view it.
    People often want to respond and at the very least, we should give them a way to do that.
    Take the time to read viewer e-mail. They’ll catch oddities, make good suggestions, and find bugs.
    If you solicit viewer opinion, make sure to tell them exactly what you’re looking for in terms of subject and length.
    And be prepared to spend time sorting through the responses.
    Examples – Ask: which of these examples are good community and which are bad?
    Big Picture: Iraq (good)
    StrikeOut! (good)
    Views from abroad (good)
  • (ASHLEY/backup ANGIE)
    Explain:
    Interactivity is a good vehicle for explaining complicated things because it involves the viewer.
    Breaking up the audio track allows the viewer to store their short term memory “cache” and keeps your talent from sounding monotonous.
    Asking viewers to perform tasks is the highest form of interactivity, but also the most difficult and time-consuming to produce.
    Teach by tasking
    Examples – Ask: which of these examples are good interactivity and which are bad?
    Enron 101 (good)
    Conflict with Iraq (bad)
    Baggage screener (good)

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