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MSNBC’s Big Picture
Michael Silberman
Deputy Editor, East Coast
Why Big Picture?
Immersive, narrative-based, interactive story-
telling
Engage the user
Create new story-telling forms
Enc...
Key Attributes
Control
Depth
Introspection/Interaction
Community
Comprehension
Control
Clear, exposed navigation divides the content into smaller topics
Viewers can skip to portions of interest and/or ...
Depth
Saves presentation space
Puts context directly where it is most relevant
Tips
Opt-out – where the presentation stops...
Introspection
Directly challenge the audience to think about an issue
Voting/polling prompts people to express themselves
...
Community
Connects viewers with the story
Audience is part of the presentation by leaving their mark or interacting with
e...
Comprehension
The active, involved viewer is more likely to retain information than the passive viewer
Active = listening,...
Our Latest Effort – Oscars v2
Intro on the launch page
Multiple entry points
Larger window size
Re-order playlist
Related ...
User Engagement – time spent
< 1 min,
30%
1-4 min,
32%
5-9 min,
22%
10-14 min,
6%
15+ min,
10%
User Engagement: segments
viewed
1 Segment,
52%
2 Segments,
21%
3-8
Segments,
21%
All
Segments,
6%
48% stayed through the ...
User Engagement: time in segment
1-20%,
30%
21-99%,
36%
100%, 34%
Entry points
52%
11%
29%
8%
1
4
3
2
5
7
6
9
8
0%
10%
11%
20%
9%
8%
4%
5%
11%
Segment popularity
Popularity Interaction
Used playlist: 52%
Changed order: 15%
Sent
comment: < 1% Used related info: 14%
Used hide
for guide: 24%
Try it out yourself
http://bigpicture.msnbc.com
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ISOJ 2004

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  1. 1. MSNBC’s Big Picture Michael Silberman Deputy Editor, East Coast
  2. 2. Why Big Picture? Immersive, narrative-based, interactive story- telling Engage the user Create new story-telling forms Encourage internal creative thinking An evolution from earlier narrative forms
  3. 3. Key Attributes Control Depth Introspection/Interaction Community Comprehension
  4. 4. Control Clear, exposed navigation divides the content into smaller topics Viewers can skip to portions of interest and/or replay parts Tips • Use as a standard feature of any interactive story • Try text that looks clickable (underlined) • Add recognizable visual cues; some people remember icons or images better than words Examples Big Picture left-side rundown: http://www.msnbc.com/modules/bigpicture/iraq/ Driving vacations: http://www.msnbc.com/modules/summer_driving/decades/ Darkest Day: http://www.msnbc.com/modules/wtc_terror_experience/
  5. 5. Depth Saves presentation space Puts context directly where it is most relevant Tips Opt-out – where the presentation stops until the user makes a choice • Exposes additional information • Disrupts story line Opt-in – asking follow-up questions or pausing to launch a slideshow • Provides a smooth transition to more information • Easily missed Supplemental – such as factoids appearing in sequence with video • Provides clarification • Can be distracting Examples: Big Picture: http://www.msnbc.com/modules/bigpicture/iraq/ Driving vacations: http://www.msnbc.com/modules/summer_driving/decades/
  6. 6. Introspection Directly challenge the audience to think about an issue Voting/polling prompts people to express themselves Tips Placement driven by purpose • Consider the facts first? Put it at the end. • Disprove the viewer’s notions? Put it at the beginning. • Taking the audience’s pulse? It becomes the segment. Dissect an issue into many smaller points requiring ‘yes’, ‘no’, and ‘unsure’ • Broad vote topics elicit more gut reaction Decide whether to show the results before, during or after a vote • Consider the impact results will have on the viewer Examples Big Picture: Iraq http://www.msnbc.com/modules/bigpicture/iraq/ Big Picture: Election http://www.msnbc.com/modules/bigpicture/elex/
  7. 7. Community Connects viewers with the story Audience is part of the presentation by leaving their mark or interacting with each other Tips • Include a ‘write-us’ and ‘e-mail this’ button somewhere that’s clearly visible during the entire presentation • Read viewer e-mail • Consider soliciting viewer opinions and then using them in the piece Examples Big Picture: Iraq http://www.msnbc.com/modules/bigpicture/iraq/ StrikeOut! http://www.msnbc.com/modules/sports/pitchinggame/
  8. 8. Comprehension The active, involved viewer is more likely to retain information than the passive viewer Active = listening, reading and making connections Tips • With complicated issues, emphasize key phrases with text in synch with audio • Add third-party analysis where appropriate to give the viewer perspective • Break up audio tracks with short pauses, sound bites or sound effects • Ask viewers to perform tasks that teach Examples Enron 101: http://www.msnbc.com/modules/enron/ Conflict with Iraq: http://www.msnbc.com/modules/iraqmain/ Baggage screener: http://www.msnbc.com/modules/airport_security/screener/
  9. 9. Our Latest Effort – Oscars v2 Intro on the launch page Multiple entry points Larger window size Re-order playlist Related info box (persistent vs. transient) Hide option Eliminated “save for later”
  10. 10. User Engagement – time spent < 1 min, 30% 1-4 min, 32% 5-9 min, 22% 10-14 min, 6% 15+ min, 10%
  11. 11. User Engagement: segments viewed 1 Segment, 52% 2 Segments, 21% 3-8 Segments, 21% All Segments, 6% 48% stayed through the ad
  12. 12. User Engagement: time in segment 1-20%, 30% 21-99%, 36% 100%, 34%
  13. 13. Entry points 52% 11% 29% 8%
  14. 14. 1 4 3 2 5 7 6 9 8 0% 10% 11% 20% 9% 8% 4% 5% 11% Segment popularity Popularity Interaction
  15. 15. Used playlist: 52% Changed order: 15% Sent comment: < 1% Used related info: 14% Used hide for guide: 24%
  16. 16. Try it out yourself http://bigpicture.msnbc.com

ISOJ 2004

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