Kiranbala Laishram is seeking a challenging and creative role. She has over 7 years of experience working in insurance disbursement and policy processing. At her previous roles at AXA and Xchanging, she consistently met performance targets, trained new employees, and received awards for her work. She has strong analytical, problem-solving, and time management skills. Kiranbala has a Master's degree in Biotechnology and is proficient in English and Hindi.

1. RESUME
Kiranbala Laishram
Reach me @
Cell: 9731097711
E-Mail: kiran8518@gmail.com
Address : # 361/A, 1st floor,
3rd Cross, VSR layout,
8th block, Koramangala,
Bangalore -560095
Career Objective
Intend toachieve my goalon the pillars ofcreativity, sincerity, planning and hard work, which will
help me toexplore myself fully and realize my potential .Willing toworkas a key playerin
challenging and creative environment.
Organizational Contour
Worked with AXA Business Services (from March 2011 tillDecember2012)
Designation : Senior Analyst
Process : Life Insurance Disbursement team
Key Performance Areas:
 Part of Life Variable Insurance Disbursement team & deals with market link life insurance
policy.
 Disbursement of checks to the owner upon different types of request – Loan, surrender and
1035 exchange to other company.
 Handling request of client’s intention as face amount increase, Non-for future.
 It involves calculations and processing of request after validation of the same.
Role and Responsibilities
 Processing cases at a minimum of 10-15 cases/hour.
 Handling of check writing.
 Trained New Joiners, Cross Trained on all the functions.
 In the absence of the Process Leader managed the team and reported to the Asst. Manager.
 Responsible for doing quality checks for all team members.

2.  Responsible for attending conference call once in a month with the US support team to
update issues and clarifications.
 Maintaining high standards of quality and ensuring service level agreements are met.
Worked with Xchanging Technology Services (fromJuly 2013 to January 2016)
Designation : Senior Associate
Process : AON Global Limited process
Key Performance Areas:
 Worked with AON Underwriter accounting team as Fiduciary account handler.
 Processing of premium payment and allocating the receipt cash
 Premium Chasers, Ad hoc Chasers through correspondence
 Statement rendering with Claims & Refund outstanding entries
 Resolving query through correspondence on various technical aspects, Account
maintenance, Account agreement, direct settlement, Commutation etc.
 Worked as a part of Insurance Policy team & deals with different policy type of Aircraft Hull
war, Spares and Liability Insurance, Airline Hull & Liability etc.
 Preparation of Policy documentation for client’s in MS word depending on type of wording
and clauses based on different type of market present on the policy.
 Handling request of client’s intention on Renewal, Amendments and Endorsement on
existing policy.
 Calculation of Premium share upon different markets participation and attaching the
appropriate clauses of the policy type.
Role and Responsibilities
 Maintaining Underwriters accounts by collecting money and paying in due time
 Performing payment IN and payment out
 Resolving underwriters query on time
 Policy document submission with supporting documents.
 Prepared daily performance report of the team and maintains the work allocation of the
team.
 Managed the team in the absence of the SME’s and directly reported to the Manager.
 Responsible for doing quality checks.
 Maintaining high standards of quality to ensure zero error log.
Career Milestones
 Best performer in production, quality & productivity in Disbursement team at AXA and
recognition for zero error logs in the team for first 6 months.
 Part of the team that won the “Best team performer” in the Year 2012 at AXA.

3. Address #361/A, Door#1, 1st floor, 3rd cross, VSR layout,
8th block Koramangala, Bangalore:-560095
Nationality Indian
Strengths Positive, Adaptive, Smart working skills
Languages known English and Hindi
Declaration
I hereby declare that the above-mentioned information is correct to the best of my knowledge
and I bear the responsibility for the correctness of the above-mentioned particulars.
Kiranbala Laishram
 Best quarterly performer from the Policy Teamat Xchanging.
 Part of the team that won The “Best team performer” in the Year 2013 at Xchanging.
 Awarded as “THE GOOD GOING ACHIEVER” in the year 2014 at Xchanging.
Academics
Examination Years of Study (AGGR.) Institution
AISSE 2001-2002 (67.20%) R.K Sanatombi Devi
Vidyalaya, CBSE
AISSCE 2002-2004 (83%) R.K Sanatombi Devi
Vidyalaya, CBSE
Bachelor of science(Biotech.)
(Bangalore University)
2004-2007 (64.30%) Gouthamcollege (Bangalore)
Master of Science(Biotech.)
(Bangalore University)
2007-2009 (72%) Al-ameen college (Bangalore)
Skill sets
 Excellent analytical skills and problem solving abilities
 Self-motivated and committed
 Quick learning skill
 Effective time management skills
Personal Dossier