1. Career Portfolio provided by Beyond.com
A KRANE
Pride in my work makes it easy to take
ownership of any situation to insure
resolution
Feasterville Trevose, PA 19053
Job Function: Installation, Maintenance, & Repair
Highest Education: High School Diploma
Portfolio: http://www.beyond.com/AKrane
CareerSummary
Starting a business at age 10 I have been in the Customer service field ever since. Quickly rising to a
leadership position in all my employment. 23 years of experience in all aspects of telecommunications. I
was part of a pioneering team to build and maintain Fiber to the prem technology. My goal is to use my
vast knowledge and hone my management skills to lead your team into a new age of technology.
Work Experience
Customer Operations Specialist
Verizon, Hatboro, PA
Sep '92 - Present
Install, repair and maintain copper, ISDN, DSL, Pair gain, Ground start and Fiber networks from central
office to customer equipment. Install and trouble shoot multiplexers, Cisco and Motorola Set Tops. In
addition, in-home networks design. Customer needs assessment, safety surveys, providing senior
technical support to both in-house staff and user departments for all network applications. Prepare
technical architecture proposals for enhancements and integration of MDU projects. Sales, dispatch, and
record keeping. Superior road block work around and problem solving skills, Multi department
coordinator. Process streamlining Disaster recovery and rebuild.
Account Executive
Delta Products
Jun '90 - Apr '92 (1 Year, 10 Months)
Procure and maintain national accounts train and mentor sales staff
Banquet Chef
Bensalem Country Club
Feb '85 - Dec '89 (4 Years, 10 Months)
Menu design, staffing, inventory, and food cost. Supply ordering; spearhead the prep and execution to
serve 300+ patrons. Create and implement new events to enhance revenue.

2. Sales Manager
K+M
Aug '91 - Apr '94 (2 Years, 8 Months)
Mentor sales team
Education
High School Diploma | general
Wallington High School, Wallington N.J
High School Diploma: Wallington High School Wallington, NJ, Bergen
Skills
Central Office
(Expert) More than 10 Years
Prove trouble to Len. Work on frame
Sales
(Expert) More than 10 Years
Start an odd jobs business at the age of 10 I have been selling ever since whether it is products or
services
Dispatch
(Expert) 1 to 2 Years
Technician support
Fiber Optic
(Expert) 9 to 10 Year
Trouble shooting and splicing
Trouble shoot
(Expert) More than 10 Years
Network trouble shooting
Customer Care
(Expert) More than 10 Years
40 years customer service experience has afforded me outstanding customer care skills
Emergency response and rebuild
(Expert) More than 10 Years
Safety evaluation, clean up, rebuild

3. Project team leader
(Expert) More than 10 Years
Safety evaluation refines network design
BO rep
(Advanced) 3 to 4 Years
Place orders, sales and billing. WAFA, SOP DOE
Problem solving
(Expert) More than 10 Years
On a near daily basis work around road blocks
Coordinator
(Expert) More than 10 Years
Work with multiple departments both internal and external to resolve issues
Multiplexers
(Expert) More than 10 Years
Install and trouble shoot
Safety
(Expert) More than 10 Years
Analyze project site safety and plan accordingly
Staffing
(Intermediate) 4 to 5 Years
Hire and schedule
Multi task
(Expert) More than 10 Years
Able to work on multiple projects at one time
First Aid - Red Cross
Red Cross
Sep '94
Certified every 3 years
CPR - Red Cross
Red Cross
Sep '94
Certified annually
Medical card
Pendot
Oct '14
License to drive over sized trucks up to 13 tons

4. Fork Lift Certification - Verizon
Verizon
Aug '97
Operate fork lifts
Aerial lift cert. - Verizon
Verizon
Jun '98
Operate bucket truck
Pole climbing Verizon
Verizon
Feb '93
Pole climb with gaffs certified
Volunteering& Causes
2nd Brigade (secretary)
Jun '95 - Feb '06
Ran benefits for vets
Awards & Honors
Top Sales
Delta Products
Aug '91
Multiple awards for top sales
Top sales office
Kim sales
Oct '91
Shortly after being hired promoted to office manager and given new office with a sales team we achieved
top sales out of 4 offices multiple times
Outstanding customer service
Bell Atlantic
Aug '02
Multiple accommodations throughout my career for customer satisfaction
Courses & Training
Food Management Accounting
Bucks Community College
May '90

5. Fiber Optics
Verizon
Mar '04
Trouble shoot with EXFO meter, fiber splicing
Video
Verizon
Jan '08
Trouble shoots and installs Motorola and Cisco set tops, amplifiers, splitters, coax wiring, Sunrise Meter
DSL
Verizon
Apr '99
Trained on DSL circuit
Isdn
Verizon
an '00
Trained on isdn circuit
Associations& Organizations
Bensalem Country Club
Volunteering & Causes