1. MICHAEL DWYER
Cambridge Gardens, NSW 2747
Contact No: 0417 336 567 / 0432 398 514
Career Objective
To be Manager and Leader of a high performing team and achieve life changing job placements and
employment outcomes for disadvantaged jobseekers.
Professional Profile
 Extensive 17 years ‘of experience as Site Manager with The Salvation Army Employment Plus
(TSAEP) maintaining strong performance consistently.
Key Achievements
 Driven site performance to achieve:
 Strong 3-star rating for TSAEP, Mount Druitt Site for contract 2012-2015, noting that site
area is one of Australia’s most highly disadvantaged sites.
 4.0 star-rating for TSAEP Blacktown, 2008
 4.5 star-rating for TSAEP Hurstville, 2003
 Achieved contractual compliance requirements with (DOE) Department Of Employment, verified by
audit reports.
 Designated by TSAEP as member for TSAEP Special Projects team to develop TSAEP Service
Delivery Model 2013-2014.
 Received recognition from the Department of Employment Innovations Team for placements and
outcomes achieved from “The Bus Project” in Contract 2006-2009. (Bus Project was initiated to
bring jobseekers to industrial areas with no access to public transport for direct marketing to
employers)
 Recognised by TSAEP for capacity to represent TSAEP in a variety of forums including
departmental meetings ,The Salvation Army Nepean Hub or with internal Special Projects within the
company
 Demonstrated ability to develop strong employment links with employers and the community,
coordinating events such as the “Going for Gold program” (a relationship established with
McDonalds to employ highly disadvantaged youth).
 Achievement of $92,064 profit for The Salvation Army Employment Plus ,Mount Druitt 2014-2015
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2. Key Skills and Competencies
 Sound working knowledge and delivery of Department of Employment’s employment service
contract.
 Strategic planning to achieve success in site performance
 Develop site culture of performance, excellent client servicing, and healthy motivated team.
 Performance Appraisals
 Conflict resolution
 Strong financial management with focus on budget and profit
 Establish business and professional relations with key stake holders: DOE Contract Manager,
Centrelink, TSAEP Internal Programs, Education and Training providers, Private and Community
agencies, and Employers and Business providers.
Employment History
Site Manager
The Salvation Army Employment Plus, Mount Druitt and Blacktown sites 2014 - current
Site Manager
The Salvation Army Employment Plus, Mount Druitt 2009 - current
Site Manager
The Salvation Army Employment Plus, Penrith 2008 - 2009
Site Manager
The Salvation Army Employment Plus, Blacktown 2003 - 2008
Site Manager
The Salvation Army Employment Plus, Hurstville 1998-2003
RESPONSIBILITIES:
 Responsible for ensuring efficient and effective site operation; ensure that TSAEP site
policies and procedures in contract delivery are adhered to by staff, and that a safe and
healthy environment is provided at the site.
 Responsible for maintaining and sustaining TSAEP business
 Performance Management
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3. Education
 Graduate Certificate in Case Management and Client Services, Deakin University
 Advanced Certificate in Human Resource Management, Granville TAFE
 Diploma in Education, Castle Hill University
References
GORAN DRIESKY
Regional Employment Manager
The Salvation Army Employment Plus
0427 817 065
JOSE AZA
Regional Employment Manager
The Salvation Army Employment Plus
0409 739 528
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