1. Donald T. Heck
1008 Hackney Court  Florence, KY 41042  859.380.9485  kyswami@yahoo.com
PROFESSIONAL SUMMARY
Professional that will provide quality customer service and leadership skills to ensure business and customer
objectives are achieved and maintained. Customer service oriented, works to anticipate customer needs and
requirements.Experience invariousmulti-facetted fast-paced environments. A proficiency in developing, growing,
and maintaining customer relationships by handling tasks with accuracy and efficiency. Willing to travel.
SKILLS AND ABILILITIES
 Managerial Skills
 Coordination Skills
 CustomerService
 Personnel Management
 ProjectManagement
 Time Management
 MicrosoftOffice
 Communication
 Well Organized
 ProblemSolver
 Analytical
 DecisionMaking
EXPERIENCE AND RESPONSIBILITIES
Horseshoe Casino
 Table Games Dealer with knowledge of casino games and casino operations
 Responsible for large sums of money, exchanging paper currency for playing chips
 Pay winnings or collect losing bets as required
Aramark Services – Internal Auditor (Paul Brown Stadium)
 Audit and verify product beginning inventories, with product sales, and ending inventories
Kenton County Independent School Districts – Energy Manager
 Developed and implemented district wide energy management programs
 Determined energy baselines, monitored practices, identified consumption trends
 Compiledandanalyzed information, tracked and documented inconsistencies, generated reports
 Provided consultation on the implementation of new energy savings strategies
 Initiated utility expense reduction projects, combined savings in excess of $750K
 Provided information regarding energy practices, achievements, and savings
 Researched regulatory issues and rebate programs resulting in savings in excess of $125K
VSI Meter Services – Service Technician
 Coordinated the installation, disconnection and reconnection of utility metering devices and services
 Responded to inquiries from residential and commercial customers regarding installation procedures
ABM Industries / Amtech – Service / Project Manager
 Managed in excess of 100 employees and contractors across 5 states
 Trained and supervised employees and contractor crews on procedures and job expectations
 Identified and selected vendors, contractors and suppliers to obtain materials and resources
 Reviewed and evaluated bid proposals, recommended, and awarded contracts
 Created and managed budgets, negotiated pay scales, tracked labor, expenses and service rates
 Maintained warehouse inventories, service equipment, and fleet logs
 Developed and implemented transportation and operational procedures, annual savings $87K
 Project managed lamp and ballast replacement for a 258 building project
 Coordinated and managed energy conservation projects, project cost $850K, annual savings $500K

2. Donald T. Heck
1008 Hackney Court  Florence, KY 41042  859.380.9485  kyswami@yahoo.com
Harris Manufacturing– ProjectManager
 Managed and performed lighting and energy audits for residential, commercial and Industrial facilities
 Determined project scope, schedules, project costs, and obtained resources for projects
 Responsible forthe projectmanagementof upto 150 projectsall at variousstagesof completion
 Reviewedengineeringdesignsandconstructiondocumentationtoensure code compliance
 Scheduledprojects,preparedestimates,performedfieldinspections, closedoutprojects andtransfers
 Responsible forbillingandinvoice collection
 Coordinated installations, determined shippingrequirements, managedfieldoperations, verifieddeliveries,
stagedmaterials, generatedchange orders, createdpunchlist,andperformedqualitycontrol inspections
 Managed budgetsandjobcost to ensure projectprofitability
PREVIOUS CERTIFICATIONS
 CertifiedEnergyManager(CEM) bythe Associationof EnergyEngineers
 CertifiedLightingEngineeringProfessional (CLEP) byAssociationof EnergyEngineers
 Certified Senior Lighting Technician (CSLT)
EDUCATION
Northern Kentucky University
 Bachelor of Science Degree – Marketing/Management
 Associate Degree - Business Administration