1. McKinley Tyler
Customer Service Agent
Marcus Hook, PA
tylermack1075@gmail.com - (610) 990-2530
Goal-oriented light industry professional with experience in marketing, sales, and customer service, seeking
growth and development opportunities with values-based employer
Authorized to work in the US for any employer
WORK EXPERIENCE
Grocery Clerk
ShopRite of Brookhaven - Brookhaven, PA - July 2016 to Present
Removed incoming deliveries from trucks on pallets to be broken down to be inventoried into regular stock.
Make sure all safety rules are followed. Rotate and place incoming stock to the proper shelves. Keep aisles
clean and neat.
Customer Service Representative
RabbittApp - Swartmore, PA - October 2015 to June 2016
Responsibilities
Took inbound calls and incoming chats from agents needing customer support for an open enrollment platform.
Entered information from spreadsheets into healthcare plans.
Skills Used
Customer Service, Professionalism, Teamwork, Active Listening
Customer Service Agent
Pacesetters - Springfield, PA - April 2009 to October 2015
Responsibilities
My duties were to take inbound and make outbound sales calls in regards to Xfinity products and services. The
inbound calls dealt with billing issues, questions about a product, or finding out times technicians can come to
the home. The outbound calls mainly were for sales purposes to offer products and services from Xfinity.
Accomplishments
5x CSR of the month
Ran training classes for new employees if training manager was not present.
Call Center Representative
Wendover Corporation - Upper Darby, PA - 2001 to 2009
Responsibilities
Make outbound calls to businesses and non profit agencies to find out if they were relocating to a bigger space
to offer vendor services to help with the move such as painters, electricians, computer services, etc.
Customer Sales Representative
Business 21 Publications - Springfield, PA - 1999 to 2001

2. EDUCATION
AA in Business Management
The Chubb Institute - Springfield, PA
Diploma
Christian Academy High School - Brookhaven, PA
ADDITIONAL INFORMATION
Skill Sets
♦ Active Listening ♦ Communication ♦ Critical Thinking
♦ Customer Service ♦ Decision-Making ♦ Conflict Resolution
♦ Problem-Solving ♦ Time Management ♦ Teamwork
Roles and Responsibilities
♦ Communicated with immediate supervisor to ensure understanding of daily plan for all routine and non-
routine activities
♦ Researched company products and services to develop strategies for marketing to potential customers
♦ Collected information and data from potential customers during sales solicitations to continuously improve
the script for future contacts
♦ Conducted research for potential customers in targeted sales area to improve understanding of client needs
♦ Maintained a database of information for all solicitation calls to record contact information for all potential
customers including initial response to solicitation
♦ Engaged potential customers during all solicitation calls with a professional demeanor that placed focus on
customer service and satisfaction
♦ Established professional relationships with all current clients with a focus on satisfaction, retention, and
potential expansion
♦ Mentored incumbent team members and new hires with a focus on training to ensure knowledge, skills, and
abilities are sufficient to perform all assigned tasks
♦ Designated as a recruiter to attract and retain new clients and employees with tasks that included preparing
scripts, making presentations, attending job fairs
♦ Operated a wide variety of business office equipment such as a PC, typewriter, voice mail messaging
system, copier, printer, and fax machine
♦ Demonstrated flexibility and provided support to all team members in performance of routine and non-
routine tasks