1. Kellie Stoelting
805­403­2733
kellie.stoelting@gmail.com
ADMINISTRATIVE PROFESSIONAL – OPERATIONS AND SALES SPECIALIST
17+ Years Experience in Customer Management and Support
Multidisciplinary Team Leadership
Key Role in Fine Tuning Best Practices and Procedures
PROFILE
Quality­focused, lead­by­example business administrator with sophisticated project management
skills and a wealth of diverse experience in elevating standards and making a difference. Enjoys
challenging the status quo of business processes, driving cross­functional teams and projects from
end­to­end, solving tough problems, and pushing the delivery of workflow, quality and sustainability
to the highest standards.
EXECUTIVE PROJECTS • RESOURCE INTEGRATION • SALES ADMINISTRATION
Developing / Supporting Productive Work Teams • Evaluating Complex ERP Software Solutions
Total Sales Lifecycle Management / Compliance • Salesforce.com Administration / Integration
Spearheading Initiatives / System Innovation • Analytics / Tracking / Forecasting / Reporting
CAREER HIGHLIGHTS
TRUEVISION SYSTEMS, INC., Santa Barbara, CA 2011 – Present
CUSTOMER SERVICE / SALES SUPPORT MANAGER
Brought onboard to innovate, plan and execute new customer service procedures for a fast­growing, world
leader in computer­guided medical device applications.
• Key member of interdisciplinary team partnering with sales, marketing, quality, product and manufacturing
to achieve company objectives.
• Succeeding in seamlessly integrating and configuring the use of Salesforce.com into existing sales,
operations and customer service Standard Operating Procedures (SOPs).
• Gaining an increase in the quality of planning, sales forecasting and enterprise­wide communication over a
time when sales grew 300% and continues to grow.
• Instrumental in developing the technical support and customer service programs used to drive sales.
Oversee the complete sales organizational process from sales quotes to work orders and fulfillment.
• Supervise the support of seven Sales Representatives and Field Application Engineers. Track warranty
status, coordinate upgrades and escalate customer issues.
• Meticulously maintain records in accordance with SOPs and medical device FDA requirements.
SEYMOUR DUNCAN, Santa Barbara, CA 1996 – 2011
Fifteen years of dynamic and diverse contributions in Artist Relations, OEM Sales Administration, Management
and Executive Projects for a legendary guitar pickups manufacturing company.

2. Kellie Stoelting
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EXECUTIVE PROJECTS (2010­2011)
Managed project­based work in support of the CEO, Controller, Human Resources Manager, Vice President of
Operations/Production, gaining a broad perspective in all areas of manufacturing.
• Tapped to lead a cross­functional team in the evaluation of an ERP software upgrade.
• Extensive involvement in recruiting. Placed ads, screened resumes, developed candidate packets, set up
interview schedules, wrote job descriptions and researched employee training programs.
• Implemented the HRIS system and enrolled employees into benefits and 401(k) plans.
• Generated reports used to measure labor efficiency, improve sales performance and illuminate fiscal
changes.
ADMINISTRATIVE BUSINESS MANAGER (2006­2009)
Supervised office staff and managed special projects for Vice Presidents of Sales, Marketing and Operations.
• Guided a process improvement group in the successful overhaul of returns procedures.
• Designed and catalogued data­export procedures to expedite updates to the website.
• Authored the company’s code of ethics.
OEM SALES ADMINISTRATOR (2002­2005)
Serviced domestic and international accounts during a high growth phase as sales increased 55%.
• Prepared yearly budget reports and monthly forecast for all OEM products.
ARTIST RELATIONS REPRESENTATIVE (1996­2001)`
Grew a signature artist roster 80% by reaching out to artists, managers and guitar technicians.
• Managed database of 1,000+ endorsed artists and prospects.
• Tracked trends and continually cultivated relationships with influential artists.
• Contributed articles on the topic of Artist Relations to popular trade magazine.
EDUCATION / SKILLS / LIFE EXPERIENCE
Antioch University, Santa Barbara, CA
B.A. Degree, Business Management
Strong Technology Proficiency
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Salesforce, Made2Manage, Synoptix Advanced Reporting, ACT!
Community Involvement
Volunteer, Habitat For Humanity
Yoga Teacher, Healing Yoga Foundation
Women’s Economic Ventures, Business Training Intensive
EXCELLENT REFERENCES – READY FOR A NEW CHALLENGE