1. Kecia N Farquharson
4188 Highgate Drive, Columbus, OH | 6145961234 | kecianicolette@aol.com
Objective
To work in a fast paced environment and to assist the customer support team with functional responsibilities; while
providing guidance, leadership, training and development enabling them to fully resolve customer and consumer issues
and problems
Education
COLLEGE PREP HIGH SCHOOL DIPLOMA | JUNE 2011 | MIFFLIN HIGH SCHOOL
Experience
QSR MANAGER | TURKEYHILL MIDWEST | FEBUARY 2011-JANUARY 2015
· Ensure that customers are receiving fresh products and excellent customer service
· Order food products and supplies needed for kitchen every week.
· Manage sales vs waste
· Manage Labor Hours
· Count and send in inventory weekly
· Maintain overall cleanness of kitchen environment
· Train and coach employees if necessary
· Assist with cash handling and registers on store side ass needed
ORDER FILL | PETSMART | SEPTEMBER2014-JANUARY 2015
· Follow headset instruction to full fill each order
· Accurately count each product
· Work at a fast paced speed to ensure that each order is filled in a timely matter
· Read each item description to make sure correct item is being placed in correct box
· Operate forklift
·
CLIENT SERVICES | TELEPERFORMANCE | SEPTEMBER2013-MARCH 2014
· Assist with client inquiries such as complaints , feedbacks, orders, missing products, website issues
· Use inter personal skills
· Email
· Pervade valuable information
· Call transfers
· type call notes under 60secs before next call
· Meet quality assurance goals with 95% and up
| VOLUNTEER | LITTLE DISIPLES LEARNING CENTER|JUNE 2009-SEPTEMBER 2009

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· Serve food products to each child
· Wash rinse dry dishes
· Assist teachers with each child ages 3-5
· Clean up including wiping tables, sweep mop, trash
· Assist with each child on field trips
| VOLUNTEER | GRANT MEDICAL CENTER |MAY 2010-JUNE 2010
· Transport patients to rooms or to be released
· Copy materials using copy machine
· Place schedules in mailbox for employees
· Assist patients with water as needed
· Assist visitors with reading materials
·