1. MARICEL SERRANO
764 COPPERFIELD BLVD SE,CALGARY T2Z4L6
(403) 667-4275 stephen_klyde@yahoo.com
PROFILE:
Professional Summary energetic who provides the experience and critical thingking nesessary to succesfully
facilitate client relations.
Accounts receivable Clerk who leverage strong organizational, techical and interpersonal skills.
SELECTED ACCOPLISHMENT
Recieving- Account details
FGL- Sports calgary Distribution - Calgary, AB
February 2015 to Present
Responsibilities
1) Count And verify the accurancy of the product including the product name, price, size and quantity.
2) Print the count details and audit the content box make sure all the product is right and accurate in
the ASN .
3) Scan all the boxes make sure all the boxed are properly received
4) Verify the PO if all the product are properly received, then put the right flag on the shipment
5)Monitor all un received catons and tranfers place the necessary claims with the FGL claim department
6)Transfer stock to other stores as requested and transfer and ship all the warranties to FGL warehouse.
7)Detail received shipment from the supply companies and submit trhe necessary paper work to head
office
8)keep shipping receiving clean and organized and ensure compliance stadards
9)Assist in the preparation for phisical inventory counts audit all the shippiment making suere they are
accurate before we received
10)Maintains inventory of shipping materials and supplies.
11) May perform only shipping or receiving activities and be known as Shipping Clerk or Receiving Clerk.
12) May be designated according to specialty as Freight Clerk; Reshipping Clerk.

2. 13)may receive damaged or defective goods returned to establishment and be designated Returned-Goods
Receiving Clerk.
Customer Service Representative (order picker)
Gregg distibutors - Calgary, AB
February 2014 to January 2015
The Warehouse Order Picker is responsible for filling customer orders and delivering them to the delivery
platform in a manner that meets company standards for safety, security and productivity. The Order
Picker is responsible for the completeness and correctness of all orders filled.
Responsibilities
1)Activated accounts of the clients interested in new service
2)Alollowed up with clients to ensure optimal customers at all times
3)Responsible for time accuracy for not delaying anh transactions Follow up efficiency
4) Efficiently pick customer orders for shipment, ensuring that the correct number and type of
product are accurate in the customers order
5)Repack and weigh any orders that require such handling when necessary. Report quality and variance if
applicable
6)Ensure that the Quality of the inbound and outbound shipments are accurate and free of damage.
7)complete stock put away and replenish
8)complete discepancy reporting where vendor shipment is inaccurate amd informs inventory control
9)Check SkU and quantities picked and customers order ensure accuracy, and re packedge or wrap orders
as needed
10)Complete staging tasks in preparation for loading
Restaurant Supervisor
Milsap enterprises ( tim hortons) - Calgary, AB
August 2009 to January 2014
To work in the restaurant, working as a team to take orders, set, serve and clear tables and deal
with
As a Supervisor you are an important member of the team. You will have contact with the
customer during their dining experience, it is essential that you are polite and courteous when you

3. welcome them into the restaurant, during the service of the meal and answer queries or
complaints from customers.It is extremely important that you lead the team to ensure they
provide polite and efficient service at all
To hit all financial targets.
• To lead the team on each shift and ensure the company service standards are upheld.
• Escort customers to their tables.
• Explain how various menu items are prepared, describing ingredients and cooking methods.
• Present menus to customers and answer questions about dishes and make recommendations.
• Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.
• Serve food and/or beverages to customers; prepare and serve specialty dishes at tables.
• Check customers are enjoying their meals and take action to correct any problems.
• Work closely with other team members to ensure excellent service is provided to all customers.
• Take directions and guidance from managers.
• Check customers’ identification in order to ensure that they meet minimum age requirements for
consumption of alcoholic beverages.
• Prepare checks that itemise and total meal costs using the Micros Point of Sales system
• Stock service areas with supplies such as coffee, food, tableware,
References will provide upon request