1. Samantha W. Beilke
Alamogordo, NM 88310 | 805-766-3133 | samantha.beilke88@gmail.com
Skills & Abilities
· Customer Service Skills
· Computer Literate
· Management Skills
· Organized Business Skills
· Strong Team Player
· Self-Motivated
Education
CERTIFICATE PROGRAM | AUGUST 2015 | AUBURN UNIVERSITY
· Major: CompTIA Network+; CompTIA Security+; Cybersecurity
· Courses Taken: CompTIA Network+; CompTIA Security+; Cybersecurity
ASSOCIATES DEGREE | FALL 2012 | VENTURA COUNTY COMMUNITY COLLEGE
· Major: Social and Behavioral Sciences
· Related coursework: High Honors/Dean’s List for 4 Semesters (3.77 GPA)
· Courses Taken: PE V43; BIOL V01; HEC V10; PHOTO V01; PSY V01; ANTH V02; ENGL V01A; PSY V25; SPAN V01; AST
V01; HIST V07A; PSY V05; PSY V15; MATH V03; HED V93; KIN V52; MM V72A; PHOTO V04A; PSY V02
GED | OCTOBER 2009 | VENTURA HIGH SCHOOL/ CHSPE
Experience
POSTAL SERVICE MAIL CLERK | UNITED STATES POSTAL SERVICE | MAY 2015-CURRENT
· Answer customer inquiries about products and business hours. Resolve customer complaints and issues such as lost
and damaged mail.
· Officer in charge when Postmaster is out of the office. Completes daily reports and manages shifts as needed.
Participates in teleconferences when postmaster is unable to attend. Verifies that customers receive correct change.
Balances cash drawer and prepares deposit daily. Certifies proper handling of Registered Mail. Manages all PO Boxes
for the office.
· Sell products such as postage meters for packages, stamps, money orders, and issuing PO boxes. Reviews address labels
to verify they are complete and correct as well as forms regarding changes of address, or theft or loss of mail, or for
special services such as registered or priority mail.
· Retrieves and obtains signatures for parcels from the back that couldn’t be dropped off tothe customer. Sorts incoming
and outgoing mail into proper bins. Inspects all paperwork to verify it’s in its proper folders.
· Assist mail carriers by sorting mail into proper trays or bags for transport. Eagerly assists other mail clerks and/or mail
carriers when someone calls out for the day or needs help.
PASSPORT ACCEPTANCE AGENT | US DEPARTMENT OF STATE | AUGUST 2015-CURRENT
· Accepts and verifies passport applications for a new adult or minor passport and renewals
· Provide the publicwith passport applications, verifying those documents, and can submit them to the passport agency
BARISTA | BREWEDAWAKENINGS | SEPTEMBER 2013-MAY 2015
· Balanced cash register at open and close. Ordered,received,and stocked supplies and retail products. Created signs to
advertise store products or events.

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· Trained workers in food/drink preparation,and in service, sanitation, and safety procedures. Observed and evaluated
workers and work procedures to ensure quality standards and service.
· Front line customer service and cashier. Described menu items to customers and suggested products that might appeal
to them as well as provided customers with product details
· Prepared and served hot or cold beverages,such as coffee,espresso drinks, blended coffees,or teas. Cleaned and
sanitized work areas,utensils, and equipment as well as verified equipment was functioning properly.
FOOD SERVICE WORKER/CREW MEMBER | DUNKIN DONUTS (AAFES) | APRIL 2013-JUNE 2013
· Baker (cooking and assembling product) and assembled coffee drinks
· Ensured customer satisfaction and received customer payments
· Maintained clean and orderly front counter areas and completed other generalcleaning duties, such as mopping floors,
emptying trash cans, and sanitizing work areas,equipment,utensils, dishes,or silverware.
CREW CHIEF | MCDONALDS | APRIL 2010-JANUARY 2013
· Managed up to10 people, maintained breakand lunch rotations. Managed money for superiors when needed and
balanced cash drawer at the end of the day.
· Front line customer service and cashier, resolved customer complaints regarding food service.
· Prepared and stored a variety of foods, such as meats, vegetables, desserts, following food handling procedures.
· Trained workers in food preparation, and in service, sanitation, and safety procedures. Observed and evaluated
workers and work procedures to confirm quality standards and service.
· Supervised and participated in kitchen and dining area cleaning activities daily and for inspections