1. Kayla M. Smith
9918 129th
Avenue North ● Champlin, MN 55316
Minneapolis Business College Placement Office ● (651) 604-4119
EDUCATION Minneapolis Business College, Roseville, Minnesota
Graduate of Travel and Hospitality Program, July 2015
AREAS OF
STUDY
Computerized Reservations System
Domestic / Worldwide Destinations
Event Planning
Front & Back Office Management
Guest Relations Management
Sales & Customer Service
Travel Agency Operations
Business Communications
Electronic Spreadsheets
Meeting Management
Personal Finance
Professional Development
Worldwide Tourism
Written Communications
SKILLS /
SOFTWARE
SABRE-VIASINC GDS Training
Keyboarding
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
EXTERNSHIP
April to
July 2015
To be determined
EXPERIENCE
September 2014 to
Present
Holiday Station Store, Coon Rapids, Minnesota
Cashier / Key Holder
Assign and adjust prices to meet company policies; implement problem
solving techniques; boost sales by providing superior customer care;
train, observe, and critique new cashiers; explain procedures in detail;
revamp the sales floor; track supplies and replenish as needed; delegate
and coordinate tasks; collect payments and confirm accuracy of
transactions; and demonstrate multitasking ability to improve efficiency.
June 2012-
September 2014
Arby’s, Champlin, Minnesota
Drive-Thru / Front Counter Cashier / Backline Cook
Operated slicer and presented finished items according to specific
instructions; increased sales with innovative up-selling techniques;
logged and registered product inventory; prepared supplies and
estimated needs based on average number of clients and busy times
during the day; and exhibited flexibility by cross-training.
HONORS /
AWARDS
Employee of the Quarter (Red Hat Hero), Arby’s
December 2013 to February 2014