Katia Garduno is a bi-lingual, experienced business professional and pastry chef with over 10 years of experience in the hospitality industry. She has expertise in staff training, event planning, inventory management, and kitchen operations. Her most recent role is as a Customer Service Representative at Lexus of Palm Beach, where she assists customers, records inquiries and complaints, and refers unresolved issues. Previously, she held management roles such as Manager at Valet and Parking Management, where she scheduled parking staff for events, and Crew Leader/Manager/Trainer at KSM Staffing, where she trained and supervised food service staff. She has also worked as an Assistant Pastry Chef and Pastry Chef at several restaurants in the United

1. KATIA GARDUNO
katia.garduno@yahoo.com
(561)352-9341
QUALIFICATIONS SUMMARY
Experienced, bi-lingual and multi-cultural Business Professional with over 10 successful years in diverse
aspects of the hospitality industry and proven expertise in:
• Staff training and strong team building/leadership to optimize performance and achieve high service
standards
• Multiple project coordination and cross-tasking to maximize productivity and expedite processing
• Manpower/workflow planning and staff scheduling
• Responsive customer relations and maintaining high-level satisfaction
• Special event planning/coordination serving up to 1,500 guests
• Inventory control and resource management
• Operation of computer systems
• Efficient kitchen operations – Pastry Chef, Supervisor and Trainer
• Troubleshooting and quality control
PROFESSIONAL EXPERIENCE
Customer Service Representative
LEXUS OF PALM BEACH, West Palm Beach, FL 2013-Present
• Confer with customers by telephone or in person in order to provide information about products and
services, to take orders, make appointments or cancel accounts, or to obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and
comments, as well as actions taken.
• Refer unresolved customer grievances to designated departments for further investigation.
Manager
VALET AND PARKING MANAGEMENT, INC. Palm Beach Gardens, FL 2006 - 2013
• Developed, scheduled and supervised parking team of 5-20 employees; primary responsibilities
included:
Manpower planning for private and large corporate events
Creation of effective traffic and parking strategies to maximize capacity
• Assisted in new business development through networking and quality customer service
Crew Leader / Manager / Trainer
KSM STAFFING, Boston, MA 2010 - 2011
(Contracted food services for large corporate accounts)
• Trained new personnel and scheduled/supervised staff performance providing quality food service and
private catering for key accounts, including Harvard Business School, Northeastern University, MIT,
Bain Capital and personal entertaining at the residences of the Deans of Harvard Business School and
Northeastern University
• Maintained quality control and all food handling standards
Assistant Pastry Chef
ALLIANCE ABROAD GROUP, Palm Beach Gardens, FL & Long Island, NY 2004 - 2006
AMICI Restaurant, Fresh Meadows Country Club & Frenchman’s Creek Country Club
(18 month exchange internship program)
• Responsible for food preparation/presentation, buffet station management and supervision of
catered events
Pastry Chef / Trainer
EL RITUAL RESTAURANT, Mexico City, MEX 2003 - 2004
AGUILA Y SOL RESTAURANT, Mexico City, MEX 2002 - 2003
CHEF RICHARD SANDOVAL RESTAURANTS, US & MEX 1999 - 2002

2. • Designed/developed dessert menus, prepared gourmet selections, monitored inventories and trained staff
• Attended food festival in Singapore, created event dessert menus and conducted training classes
EDUCATION/CREDENTIALS
AS Culinary Arts, Culinary Institute of Mexico 1999
Certification: Training for Intervention Procedures (TIPS)
Creator of the “Flavors of the Chef” sauces and dressings distributed throughout Mexico