1. KATARINA SEDLACKOVA
2 Parkview Court, 38 Fulham High Street, Fulham, London, SW6 3LP; M: 07714 790352 E: kat_sed@msn.com
SUMMARY
Adaptable and highly motivatedBusiness Insight Manager withstrong leadership and relationship building skills.Over
five years of progressive experience inTelecoms including service delivery, project management, process change,
performance management, business analysis, reporting and insight.Reliable,positive and focusedperformer looking for
a new career opportunity.
SKILLS
CRM Systems,Process Mapping, UAT, Reporting, MS Office,Insight and Business Analysis,
Service Delivery,Customer Experience , Project Management,Leadership, Team Building and
People Management, Talent Development and Performance Management, Training,
Coaching, Facilitating,Recruitment,Outsourcing,Telecommunications,BoardLevel
Presentation,Website Management
PROFESSIONAL EXPERIENCE
09/2013 – 3/2015 Insight Business Partner
Virgin Media - London
Insight Business Partner for the Networks and Business Operations division(NBO)including
Planning, FieldEngineers and Contract Partners
(1500+ heads, £98mOpex)
Key Duties
 Responsible for defining, tracking and driving operational KPIs linkedto objectives
 Managing team of five Business Analysts responsible for regular reporting,ad hoc
analysis and development of self-serve tools
 Helping to drive operational improvements and reduce bad cost through effective
deliveryof key insight.Proactivelyalerting the business to trends and communicating
the insights to relevant audiences
 Combining insights fromother Insight teams in order to provide a clear and
comprehensive picture of the VM operations to key stakeholders
Key Achievements andContributions
 In collaborationwithFinance Business Partner and Operational Excellence Team
assistedwithdevelopment of Resource Planning model for NBO
 Created tailoredreporting that helpedreduce 1000+ late planning actionitems and
helped to achieve the Q4 revenue targets
 Streamlinedreporting suite across all levels of NBOmanagement from Team Manager
to Director by identifying the main productivityand efficiencymetrics
 Helped to improve the Successful Install rate by2 points in2014 and further 7 points
year to date. The average Planning Elapsed Time improvedfrom cca 30 days down to
17 days
01/2012 to 09/2013 Operations Manager
Virgin Media - Hook, Hampshire
Working at VirginMedia HQ reporting to the Head of Provisioning and managing team of four
Business Analysts and fourteenSupport Coordinators
Key Duties
 Producing management performance reporting up to Director level
 Identifying and implementing improvement strategies using the Six Sigma principles
 Supporting teamof Channel Managers, Project Managers and Change leads
Key Achievements andContributions
 Created and developedthe Performance Management and Reporting Matrix
(including High Level ProductionData,Order Manager Scorecard,Volume Predictor)
that supports the Channel Managers in order to achieve the requiredrevenue targets
and other KPIs
 Helped to increase operational headcount from30 to 80+ to support company growth
(Total Contract Value of orders deliveredyear on year increased by 78% from £152m
TCV deliveredin2011 to £270min 2012)

2. 04/2009 to 01/2012 Project Coordinator / PSO
Virgin Media - Hook, Hampshire
Recruitedas Project Coordinator /PSO to support a 5yr multi-millionBTN3 programme
provisioning a new high capacity network for NHS Trust
Key Duties
 Responsible for regular customer / project manager updates fromthe point of order
acceptance through to handover
 Prioritising workload(70+ Ethernet orders),liaising withinternal and thirdpartysuppliers
to ensure timelyand effective deliveryof all services ordered
Key Achievements andContributions
 Providedsubject matter expertise for the End to End Provisioning Redesign
programme. HeavilyinvolvedinUAT, process documentationand training nationwide
 A winner of three divisional awards - VarietyAct 2010,Team of the Year 2011 and
Shooting Starts 2011
04/2008 to 04/2009 Project Coordinator
NATSNational Air Traffic Service - Fareham, Hampshire
 Responsible for maintaining effective electronic communicationbetweenthe VCCS
Team (Voice Control CommunicationSystem)and the suppliers
 Collating necessarydocumentationfor the securityclearance for the suppliers
personnel in liaisonwiththe Vetting department
 Raising purchase requisitions andreceipting goods/services using the SAP software
01/2008 to 04/2008 Commercial Activities Administrator
Carnival UK/P&O Cruises - Southampton,Hampshire
 Administrative support to the Revenue and SystemSupport Teamduring the period
prior to launch of the new vessel Ventura
 Update and operationof the personnel systems (Magellan, Souls Onboard)
 Coding and processing of invoices andraising purchase orders
2004 to 2008 Various office support and recruitment consultancyroles
PROFESSIONAL TRAINING ANDCERTIFICATION
 PRINCE2 Practitioner
 Lean Six Sigma (1A/1B and Yellow Belt)
 Delivering Powerful Presentations
 Influencing Skills
 Leadership and Stakeholder Management
 Clean Full UK Driving Licence
 UK Government SecurityClearance
EDUCATION
2005 A-Levels: Business Enterprise A, Marketing B, Statistics A,Accounting A
Highbury College - Portsmouth,Hampshire
Business & Finance Course, AQA Qualification(equivalent to A-level)
2000 A-Levels: Mathematics B, Slovak Language A, Geography A, Biology A
Grammar School – Kosice,Slovakia
INTERESTS
 Fitness – I am a keen runner. I also enjoy yoga and swimming
 Travel – I like exploring new countries,learning about their culture and history
 Cooking – I particularlyenjoytrying new Asian and vegetarianrecipes
 Art – I enjoy visiting art galleries,going to the theatre,watching films and listening to
various genres of music
REFERENCES AVAILABLEUPON REQUEST