1. VIGNESHKUMAR
Tr ain in g an d C u s to mer S er v ic e Man ag er
(014) 985 6911 – vigneshkumar201@gmail.com
Highlymotivatedand experienced SeniorManagementPersonnel.Objective drivencatalystforchange and
continuous process improvementthathasextensive experience inareassuchas Sales,CustomerService,
Retail, Logistics,HumanResource andSupplychain Management.Anentertaining,yettalentedinstructorand
corporate trainerCertified byBoxhill International College of Tafe Australia.
E X P E R I E N C E
H a r v e y N o r m a n
2012 – present
T r a i n i n g a n d C u s t o m e r S e r v i c e M a n a g e r
Entrustedto headtwodepartmentsata time,the CustomerService
DepartmentforMalaysiaand alsothe TrainingDepartmentforMalaysiaas well
as Singapore.Key Achievementsin HarveyNorman includesthe following :
1. The Centralizationof the CustomerService Departmentwhichwas
downsizedfrom32staff to only7staff nationwide.Thiseffortenabled
the organizationtosave close to RM60,000 monthlyonwagesandyet
maintaina highstandard of CustomerService.
2. Responsible forthe introductionof the HarveyNormanRetail
CertificationProgram,whichhasbeenintroducedinMalaysia andsoon
to be introducedinSingapore,The intentionistoensure thatwe have a
teamof well-trainedandcertifiedretail professionalswhoare capable
of deliveringhighqualityof service toourvaluedcustomers.
3. Introducedthe Graduate ManagementTrainee programin Harvey
NormanunderSKIMLATIHAN SATU MALAYSIA (SLIM).Have
successfullytrainedandemployedquite anumberof graduatesunder
thisscheme,whichenabledthe companytoreceive acertificate of
appreciationfromthe government.
P R O T O N E D A R
2007 – 2012
R e g i o n a l S a l e s M a n a g e r
Accountable tolead,grow and manage a Branch and DealerNetworkof 50
outletsinthe NorthernRegionwithanaverage monthlysalesturnoverof
RM110, 000,000 in total. Was alsoa certifiedinhouse SalesandProducttrainer
whohas successfullyconductedProductandsoftskill trainingforprotonSaga,
Persona,Exoraand Preve nationwide.Wasa Quality ManagementSystem
Representative thatensuredall SalesBranchesforProtonEdarNationwide
were ISO9001 -2008 certified One the keycatalysttochange that was
responsible forSalesForce AutomationandCRMimplementationinProton
Edar.

2. N A T I O N W I D E
E X P R E S S
2005 - 2007
H e a d O f S a l e s N a t i o n w i de E x p r e s s H Q
Appropriatelyempowereddynamicleadershipskills tomanage close to 70 % of
the total businessvolume andrevenue of Nationwide ExpressSalesatthattime
whichwasabout Elevenanda half million. Responsiblyformulatedand
implementedeffective actionplanstoexceedthe salestargetsset. Effectively
introducedthe salesfunnel concept tosystematicallytrackand monitorthe
effectivenessandeffortsof each individual inthe salesteam.
U N I T E D P A R CE L
S E R V I C E
1996 - 2005
M A J O R A C C O U N T M A N A G ER
Credibly grewsince joiningasjustanAccountManager in 1996, thenbeing
promotedonce againto SeniorAccountManagerin 1999 and to a Major
AccountManager in early2004. Won the ChairmanBronze Eagle Awardfor
outstandingachievementinSalesin1999, Won a goldcoin forachievementin
Salesinthe go for goldcompetitionin2001 and lastbut not leastwonthe Sales
Awardfor highestExportSalesin2004. A verydynamicandself-drivensales
staff that has a neversaydie attitude,whichwasthe keytoa successful sales
carrier withUPS.
E V A A i r w a y s -
A p r 1 9 9 5 t o M a r
1 9 9 7
A i r C a r g o T r a f f i c O f f i c e r
Entrustedto Coordinate andsupervise the stationsgroundoperations, relating
to the operational interfacesbetweenaircraftloading/unloading activities, the
handling of hazardous materials, as well as the weight and balancing (load
sheet) for both passenger and freighter aircrafts. Also Operates air to ground
radio and data communication terminal to coordinate on flight delays,
overflows, re-routes and so forth with the appropriate department.
M a l a y s i a n
A i r l i n e s
1 9 9 0 - 1 9 9 5
R o u t e C a p a c i t y p l a n n e r f o r t h e a l l o c a t i on o f c a r g o
s p a c e i n t o t h e A i r c r a f t
Responsible toensure cargospace is maximized to the fullest by working with
the operations department.
A Cargo Tracing specialist who tracks, trace and relocate lost export cargo.
route Capacity Control Assistant
E D U C A T I O N
U n i v e r si t y O f
B a l l a r a t M e l b o ur n e
2004 – 2006
M A S T E R I N B U S S I N E S S A D M I NI S T RA T I ON
ProcessesaMBA in general Managementfromthe thirdoldestUniversity
inAustralia.
C h a r t e d I n s t i t ut e o f
M a r k e t i n g U K
A u s t r a l i a
1993 – 1995
P O S G R A D UA T E D I P L O M A I N M A R K E T I N G ( G C I M U K )

3. Year Course
2 0 1 1 AppreciationandIntroductiontoISO9001;2008
CustomerFocusWorkshop
2 0 1 0 RiskAwarenessTraining
Making a Difference
TransformationManagementMe andMy Team
PushingBoundaries(Corporate WarGames)
2 0 0 9 CareerPlanningWorkshop
ProtonSalesandShowroomManagement
InstructorDevelopmentCompetency(Boxhillcollege of Tafe AU)
Certificate inVocationalEducationandTraining(SHRDC)
HighAchieverTeamProgram
ProtonLeadershipTalent
Certificate of Appreciation( ExoraProductTraining)
2 0 0 8 IntroductiontoCompetencyDevelopment
2 0 0 6 SalesLeadershipCertificate fromMIM
2 0 0 4 AccountStrategyfor Major Sales
2 0 0 2 SpeakwithPowerandConfidence
2 0 0 1 UPS’SGO FORGOLD COMPETITION 2001
1 9 9 9 UPS Chairman’sBronze Eagle Award
Major Account SalesStrategy
1 9 9 8 Making Major Sales(SPIN Selling) Workshop
Introductiontototal Quality
1 9 9 6 DangerousGoodsRegulation
1 9 9 3 Basic Cargo Course
1 9 9 2 NewMASGO ReservationsCourse
Mr Tangaraj
General Manager,
Human Resources
HarveyNormanMalaysia
Hp: 012- 278 7875
T R A I N I N G / C OU RS E S A T T E N D E D / A W A R D S W ON.
R E F E R ENCE