Muriel Porta_CV

Cours Garibaldi 12
6001 Marcinelle
Belgium
GSM : +32 478 310709
Email: murielporta74@gmail.com
muriel.porta@swift.com
Curriculum vitae Produced by PORTA Muriel Page 1
Muriel Porta
Objectives
Result-driven manager with experience in leading teams and
continuous improvement projects. Proven ability to motivate and
work effectively with team from other cultures.
Profile Summary
20 years of professional experience at SWIFT and since 2011 as Continuous
Improvement manager reporting to the head of Customer Operations
My main strengths are customer mindset, operational excellence with a strong focus on
people and quality.
As Continuous Improvement manager, I constantly improve the customer experience
and satisfaction by shielding complexity.
Carreer 1997-present SWIFT (www.swift.com)
SWIFT is the world’s leading provider of secure financial
messaging services. We provide our community with a platform
for messaging, standards for communicating and we offer products
and services to facilitate access and integration; identification,
analysis and regulatory compliance. Our messaging platform,
products and services connect more than 11,000 banking and
securities organizations, market infrastructures and corporate
customers in more than 200 countries and territories.
I have been working for SWIFT for 20 years in the following
positions:
2015-present: Continuous Improvement manager
Reporting the Head of Customer Operations (Werner Hellinckx)
Leading a team of 12 persons (SixSigma Greenbelts, Blackbelts
and Master Blackbelts), I’m responsible for:
 Implementing a strong and sustainable Continuous
Improvement culture within the company
 Act as a catalyst of change and provide the floor with a

Cours Garibaldi 12
6001 Marcinelle
Belgium
GSM : +32 478 310709
continuous improvement framework:
o Creation of an Idea Collector tool
o Implementation of a three levels certification program
o Creation of a Continuous Improvement toolkit
 Support the business in delivering Continuous Improvement
projects
 Build a CI products and services portfolio
Nov. 2010 – 2015: Manager of Business Process Optimization
(BPO) team responsible for:
 Promote, initiate and implement continuous improvements
within the overall E2EO team. Identifies and provides
standards for gathering information for use in trend analysis
and reports information to management and staff.
 Significantly increase E2EO operational efficiency, and take
a holistic approach for optimizing overall OTA and OTC
processes (x-departmental).
 Build and maintain synergies and relationships with other
departments in and outside E2EO
 Interacts with internal customers on all levels to help resolve
process-related issues and provides answers in a timely
manner.
 Co-ordinate all projects, change requests and CI initiatives,
linked to E2EO back office and monitor milestones and
deliverables
 Build and strengthen the team’s delivery capabilities to
effectively respond to customer needs
 Come with proposals to increase E2EO’ s technical,
business and ordering efficiency
 Inspire coworkers to attain goals and pursue excellence.
Identifies opportunities for improvement and makes
constructive suggestions for change . Manages the process of
innovative change effectively.
 Effectively utilize each team member to his/her fullest
potential. Motivates team to work together in the most
efficient manner. Keeps track of lessons learned and shares
those lessons.

Cours Garibaldi 12
6001 Marcinelle
Belgium
GSM : +32 478 310709
2009 - 2010: function of Continuous Improvement Business
Analyst, directly reporting to Head of End-to-End Ordering dept.
Main responsibilities:
 Gather and analyse information in order to identify the
existing pain points in the different E2EO teams, and give
visibility of those pain points to E2EO and senior
management
 Propose and implement own solutions for improvement
 Responsible for the screening and evaluation of the
continuous improvement initiatives proposed by the staff
 Reviewing project requirement for EasySwift and participate
in the implementation
 Assist in setting up reporting of various types such as
optimisation of SAP order inbox through the so-called
'thermometer'
 Central point for implementing the TOP tool in the
department
2006 – 2009: Moved to Quality Measurement and Support Team
where I assumed three main assignments:
 The creation of the procedures for E2E Ordering
 Trainings/Coaching within E2E Ordering and for the regions
(Commercial assistants and CSC Order to Cash). This latter
role involved extensive travel
 Participation in the development and roll out of the SWIFT
Draft Order tool, which helped to increase our customer
focus within E2EO.
End 2003 - 2006: Worked as Team Coordinator within the
Validation team. I maintained this role and gradually evolved to a
deputy role within the team, joining projects and executing
reporting activities on behalf of my manager.
2002 – 2003: Joined the SWIFTNet Fin Migration (phase 1) team
where I was in charge of the migration of top customers. At the end
of the project, I joined the SWIFTNet Ordering team and
subsequently joined the Target 2 implementation team.

Cours Garibaldi 12
6001 Marcinelle
Belgium
GSM : +32 478 310709
1997 – 2002: Worked in Billing and Collection as Collection
Specialist, where I was in charge of EMEA countries. I also
participated to the development of the Euro direct debit and to the
implementation of the Credit Check payment.
Education and
certifications
 1997: Graduated from the “Institut Supérieur Economique”
(IESET) Tamines
 2009: Lean Opertational Excellence Certification (Vlerick
School)
 2016: Six Sigma GreenBelt Certification (Catalyst)
Languages  French (mother tongue)
 English fluent speaking, writing and understanding
 Dutch and German, school knowledge
Civil status Legal Cohabitant
Children: Lisa (7 years), Clara (4 years)
Born: 20 November 1974, Belgian.

Muriel Porta_CV

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