1. Karen R. Hundley
2350 Valentine Avenue Bronx, NY 10458  (646) 427-1463 C krh061156@yahoo.com
Profile
 Motivated, personable to handling sensitive, confidential records. Flexible and versatile – able to maintain a sense of humor under pressure. Poised and
competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.
Skills Summary
 Familiarity with Project
Management Issues
 Report Preparation
 Competent with
Microsoft Office
 Customer Service
 Cumulative Reports
 Transcribing documents
 Skilled Receptionist
 Type 70 wpm
 Knowledge of Medical
Terminology
Professional Experience
 Teachers Retirement System working with retired and active members addressing their pension questions and concerns; using UAT, UPS,
Sugar programs; Specifically with QPP/TDA/RMD. The position is through Winston Staffing.
 Assist customers with DME equipment: Setting up delivery of Oxygen/Oxygen Home Fill Systems/Refilled Oxygen Tanks/Portable
Concentrators (all with prescriptions); Hospital Beds (Full Electric, Semi-Electric), Wheelchairs; CPAP and Bi-PAP machines and all other
DME equipment; Setting up the pick-up and exchanges. Help resolve complaints within Customer Service, The CPAP department and the
Billing department. Used Controlled medical vocabulary (CMV); a typical patient CMV contained ICD-9-CM codes, CPT codes, LOINC
codes to input data.
 Guest Experienced Representative assist customers, patrons, season ticket holders with outstandingcustomer service (Part Time, weekends& Holidays).
 Did Air Clearances where merchandise was shipped by pallets, boxes and skiffs to military bases around the world. Worked with General Services
Administration Northeast Supply Operations Center; was also the back-up Timekeeper and got clearance from the Army, Navy and Homeland Security.
 Customer Service Operator arranging transportation for Executive Transportation; sedans, SUV’s, Mercedes, Lexus for clients in domestic and
international zones. Helped clientswith quotes and rates using MapQuest and Google maps and Excel spreadsheets. Input data using Microsoft Word,
Outlook and PowerPoint. Worked on the ALEPH, Computer System, Inc.
 Facility Representative/Lead Agent for Logisticare arranging non-emergency transportation for Medicaid members; set up livery, ambulate, BLS/ALS
(Basic and Advanced Life Support). Used Controlled medical vocabulary (CMV); a typical patient CMV contained ICD-9-CM codes, CPT codes,
LOINC codes to input data. Used Microsoft Word, Outlook and PowerPoint. Worked with hospitals, doctors, clinics, nursing homes, ADCH as well as
transportation providers to set up appointmentsto and from the home and facilities. Trained on Medicare Part D and HIPPA regulations. Assisted with
Medicare recertification project using EPACES and the NYS Department of Health.
 Reservation Specialist/Senior Agent, arranging sedans, SUV’s, luxury and executive vans and limousines for clients in domestic and international zones.
Helping clients with quotes and rates for the trips using Excel spreadsheets; estimate distances using MapQuest and Google maps. Input data using
Microsoft Word, Outlook and PowerPoint.
 Inbound SalesRepresentative at Time Warner Cable, sold the All-The-Best packages, as well as all of the internet, cable and digital phone packages, along
with Wi-Fi, and movie packages (HBO, ENC, MAX, STARZ, SHO, etc.).
 Service Representative in the Anticipated Care Department assisted cases that needed patientsto be scheduled for appointments and procedures; contacted
facilities to confirm appointments and ongoing procedures; inputted information for the emergency room admissions, inpatient, outpatient, conversion
office procedures and consultations. Used Controlled medical vocabulary (CMV a typical patient CMV contained ICD-9-CM codes, CPT codes, LOINC
codes to input data. Trained on Medicare Part D and HIPPA regulations.
 Customer Service Representative in the Call Center at EZPass, answered calls to assist customer with how to navigate the systems of the MTA, Port
Authority and NYS Thruway authorities.
 Mattress Professional at Sleepy’s, sold mattresses and all manners or bedding, as well as bed frames, pillows, mattress pads and all things related, also set
up deliveries, pick-ups and dealt with the manufactures whenever problems and special orders arose, was also responsible for processing payments, set-
up of exchanges and overseeing shipping. Input data using Microsoft Word, Outlook, PowerPoint and Excel.
 ADMINISTRATIVE/SECRETRIAL
 Parent Coordinator/Supply Secretary, conducted outreach to parents, was a liaison between the administration, faculty, students and community based
organizations. Arranged, executed and participated in the very first auction/silent auction for HSES. As a Supply Secretary, was responsible for the
ordering and maintenance of the inventory of instructional materials, paper supplies, furniture, all fax machines, postage machines, copiers, all other
supplies to help maintain the running of the school and kept all records regarding these purchases.
 Administrative Secretary worked in Corporate and Law Offices using different word processors and transcribing legal documents.
WORK HISTORY
 Call Center Representative TRS (Winston Staffing-Temp Assignment) 01/16 - Present
 Customer Service Representative Ultra Medical Supply 04/15-10/15
 Guest Experienced Representative (PT/Eve) Madison Square Garden 08/14 - Present
 Transportation Support Analyst GSA FAS, NY 08/13 – 08/14
 Customer Service Operator Executive Transportation (Temp Assignment) 04/13 - 08/13
 Facility Representative/Lead Agent Logisticare, LIC NY 03/12 – 03/13
 Reservation Specialist/Senior Agent Carey Limousine 07/10 – 09/11
 Inbound Sales Representative Time Warner Cable, NY 05/09 - 08/09
 Mattress Professional Sleepy’s, Bethpage, NY 08/07 – 12/08
 Receptionist/Assistant CIFG, NY 01/07 – 08/07
 Service Representative HIP, NY 07/06 – 01/07
 Parent Coordinator/Supply Secretary HS for Environmental Studies, NY 11/00 – 07/05
Education - COLLEGE OF NEW ROCHELLE, NY New Horizon’s Computer School – Microsoft Certification