1. CHRO METRICS THAT MATTER
Future Proofing HR | October 2016
S A P S U C C E S S F A C T O R S F O C U S G R O U P R E S E A R C H R E S U L T S
33 CUSTOMERS | 18 INDUSTRIES | HR, BUSINESS, AND IT LEADERS | NORTH AMERICA
Metrics Maturity Level
“HR Metrics Hot Zones”
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and the SuccessFactors Customer Community Site.
Changes Required to Move
to Advanced and Predictive
Analytics
Key Elements of Success for
More Valuable CHRO Metrics
Most Critical Balanced
Scorecard Type Metrics
What’s Next?
91%of respondents rated their firms as
using operational or advanced reporting
level metrics
9%of respondents rated their firms as
using advanced or predictive analytics
Fewer Manual Spreadsheets
Integrated Tools | Accurate Data
Consistency Across Enterprise
Dashboard Simplicity
Shift From Compliance to Strategy
Integrated Dashboards
Combine and simplify data for engagement,
turnover, recruiting, and succession
Talent Visibility
Integrate and provide consistent total
workforce analytics (global, MA, contin-
gent, new vs. seasoned, corporate and
field, etc.)
Upskill HR
Enable HR to consult the business on
Advanced Analytics
Simplify
Utilize more stand up product and
service options
32% Customer Measures
21% Business Efficiency
21% Business Strategy
19% Financials
6% Organization HR
20% Engagement Turnover
18% Recruiting Succession
16% Diversity
8% HR Efficiency
7% Performance Pay
7% Learning
4% Compliance Risk