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5 Ways To Improve
Your Email Campaigns
(and Get Better Results)
Tweet this session!
@johnethies @EmailonAcid
#DSDEN
@DigSumDenver
The feeling you
get after a day
of working with
Outlook…
Why is email
so important?01.
EMAIL delivers
the highest ROI
for Marketers
@johnethies | @EmailonAcid*According to VentureBeat, email is the channel generating the highest ROI for marketers.
v
@johnethies | @EmailonAcid
Email vs. Social on Black Friday
Email drove 18% of
Black Friday sales this
year while social only
accounted for 1%.
Source: MediaPost
@johnethies | @EmailonAcid
68%OF TEENS OF MILLENNIALS
Prefer to receive communication from a business via email.
Source: Adestra
73%
RESOURCES are shifting…
@johnethies | @EmailonAcid
68.9% will spend more time 86.9% will spend more money
@johnethies | @EmailonAcid
BUDGETS are following future needs
$40 return for every $1
spent in Email Marketing…
@johnethies | @EmailonAcidSource: DMA
POTENTIALLY-ISH?
@johnethies | @EmailonAcid
List
SEGMENTATION02.
Be RELENTLESS about your RELEVENCY
@johnethies | @EmailonAcid
SURVEY RESULTS A
@johnethies | @EmailonAcid
The average shopping cart
abandonment rate is
approximately
PURCHASE CYCLE A
@johnethies | @EmailonAcid
67%
Remind your
inactive
subscribers why
they were attracted
to your brand.
RE-ENGAGEMENTA
Getting to
the INBOX03.
VS
DELIVERABILITY
@johnethies | @EmailonAcid
DELIVERY
@johnethies | @EmailonAcid
Whether or not a recipient accepts your message.
DELIVERY
Where the message ends up once its accepted:
inbox, spam folder or another folder.
DELIVERABILITY
@johnethies | @EmailonAcid
Email design and content can have an
EFFECT on inbox placement
@johnethies | @EmailonAcid
AVOID using an
all image design
Target 500+ characters
Text-Alternative?
@johnethies | @EmailonAcid
Keep email size
BELOW 100kb
@johnethies | @EmailonAcid
BITLY is
@johnethies | @EmailonAcid
for email
ALWAYS BE
SCRUBBiN
From Name,
Subject Line +
Preheader Text03.
3
opportunities to
encourage a
subscriber to open
your email.
USE A TRUSTWORTHY & RECOGNIZABLE “FROM NAME”
@johnethies | @EmailonAcid
v
@johnethies | @EmailonAcid
SUBJECT LINES
of email recipients open
an email based on
subject line alone.35%
Subject lines with 61-70 characters get more reads.
KEEP THE SUBJECT SIMPLE
@johnethies | @EmailonAcid
WHAT ABOUT EMOJI?Brands using emoji’s in
their subject lines saw a
45%
increase in their unique
open rates.
Preheaders are an EASY win!
@johnethies | @EmailonAcid
NO BUENO!
@johnethies | @EmailonAcid
Preheader Text: CODE EXAMPLE
@johnethies | @EmailonAcid
<td style="display: none !important;
visibility:hidden;
mso-hide:all;
font-size:1px;
color:#ffffff;
line-height:1px;
max-height:0px;
max-width:0px;
opacity:0;
overflow:hidden;">
This is preheader text.
</td>
v
PERSONALIZED MESSAGE
@johnethies | @EmailonAcid
Personalization,
increases opens by
26%
Have FUN with it
Think
ACCESSIBILITY04.
v
285M
People are estimated
to be visually impaired
worldwide. (over 5% of the
worlds population)
People live in the United States
325M
DID YOU KNOW…
@johnethies | @EmailonAcidSource: World Health Organization
<html lang="en">
...
</html>
HTML Language Attribute
@johnethies | @EmailonAcid
<html>
<head>
<title>Accessibility Title</title>
</head>
<body>
The content of the document......
</body>
</html>
Title TAG
@johnethies | @EmailonAcid
<table border=“0” role=“presentation”>
<tr>
<th>Email</th>
<th>Accessibility</th>
</tr>
</table>
TABLE Presentation
@johnethies | @EmailonAcid
Reader
EXAMPLE
<img src="clear.gif"
width="200" height="5"
alt="">
ALT Text
@johnethies | @EmailonAcid
@johnethies | @EmailonAcid
Keep fonts LEGIBLE
Minimum 14px
Light fonts: Minimum 16px
@johnethies | @EmailonAcid
Maintain LOGICAL
reading structure
v
@johnethies | @EmailonAcid
AVOID Center Aligned
Progressive
ENHANCEMENT05.
@johnethies | @EmailonAcidSource: @actionrocket
@johnethies | @EmailonAcid
simple COMPLEX
IMAGE BLOCKING
Email on Acid
No styling or background color
Email on Acid
Background color
Email on Acid
Styled alt text
Email on Acid
Background color + styled alt text
Styled
ALT TEXT
<img src="image.jpg" width="200"
height="200" alt="Email on Acid"
style="font-family: Veranda;
color: #697c52; font-style: bold;
font-size: 25px;">
STYLED ALT TEXT [continued]
@johnethies | @EmailonAcid
STYLED ALT TEXT [continued]
Animated GIFS
26%
@johnethies | @EmailonAcid
GIF emails increase a
click through rate up to
Outlook2007+ showsthe 1st frame Other programsshowthe animation
Animated GIFS
@johnethies | @EmailonAcid
[continued]
NOT supported in
Outlook 2007,
2010, 2013, 2016
for Windows
First frame
should include
crucial info & CTA
Animated
GIFS
[continued]
CINEMAGRAPHS
@johnethies | @EmailonAcid
Video
v
VIDEO FALLBACK
@johnethies | @EmailonAcid
CSS
ANIMATION
HOT SPOT
ANIMATION
Simplified
CONTENT06.
Put the MOST important message first
@johnethies | @EmailonAcid
You have approximately 8.25 seconds
to capture someone’s attention.
@johnethies | @EmailonAcid
Keep it SIMPLE
How Many
Things?
v
@johnethies | @EmailonAcid
GRANDMA TEST:
Write in plain
language.
THANK YOU!
@johnethies @emailonacid
@johnethies | @EmailonAcid
@DigSumDenver

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John Thies - 5 Ways to Improve your Email Campaigns (and get Better Results)

Editor's Notes

  1. email marketing is going to remain a top priority for companies in 2016
  2. 68 percent of teens and 73 percent of Millennials said they prefer to receive communication from a business via email. In addition, more than half rely on email to buy things online.
  3. 71.8 percent) say they are planning to spend more time on email production and more than four out of five (86.7 percent) report that they will increase email marketing budgets this year.
  4. Additionally, of the 86.7 percent of the survey's respondents said they would spend more money on email marketing this year. The increased budget is expected to be spent on:
  5. In the midst of content overload Always find a way to be relevant Marketers and subscribers often define spam differently. Subscribers don’t think in terms of spam filter testing or algorithms , but in terms of relevance. Are you sending content that matters to them? This is ultimately the most important question to ask yourself before hitting "send" on any email.
  6. By surveying your audience, you can tap into what motivates them or “analyze the psychographic makeup” of your audience and segment from there. Keep it simple: start with what you know such as age, gender, etc. Never underestimate how a slight change, like the one above, could impact your ROI. In order to dig deeper, find out what makes them tick. Send an email with a survey.
  7. To track where someone is in the buying journey, you have to look at their digital behavior: which pages of yours they visited, how long they stayed on your website and how you obtained their email. A great example of segmenting by purchase cycle is seen in cart abandonment emails. so it’s smart to trigger a card abandonment email 24 hours after they left the shopping cart.
  8. Reengagement campaigns are your opportunity to remind your inactive subscribers why they were attracted to your brand in the first place. Subscribers who have stopped opening your emails can have negative implications on your deliverability. Analyze your existing subscriber history. Use past data to determine the average amount of time between when subscribers sign up and when they stop engaging with emails, and strategize your reengagement program around that window of time.
  9. Making it into the inbox is one of the more ambiguous, misunderstood elements of sending great email. Marketers often mix up a key distinction: delivery vs. deliverability. Though the terms are often used interchangeably, they have very different meanings.
  10. Return Path, 65 characters seems to be a sweet spot for email subject lines, which is about 15 characters more than the average subject line. When subject lines are 61-70 characters long, they tend to get read. However, most email subject lines are between 41 and 50 characters.
  11. Does your email include a special offer? Let your audience know in the preheader text what awaits them upon opening the email. The Honest Company also does a nice job of referencing a non-sale related incentive in their preheader tex Increased opens by 26%
  12. PetCareRx does a really nice job with this subject line + preheader text combination. They’ve personalized the message (with my dog’s name, Fenway), let me know about the 75% off discount being offered and referenced the classic Baha Men earworm, Who Let the Dogs Out.
  13. According to the World Health Organization 285 million people are estimated to be visually impaired worldwide and over 5% of the world’s population – 360 million people – has disabling hearing loss. To put that into perspective, the population of the USA is 325 million.
  14. Another very simple fix we can apply to our emails is in the head of the email. By setting lang=”” with the correct language. Although a very minor fix it will ensure that words are being pronounced correctly by screen readers.
  15. Proper use of the <title> tag has two benefits for our emails. Firstly, it’ll set a title on the tab of the webpage when viewing the email in a browser, rather than an email client. More importantly, it provides a title and some context for users with assistive technology, such as screen readers.
  16. Another very simple fix we can apply to our emails is in the head of the email. By setting lang=”” with the correct language. Although a very minor fix it will ensure that words are being pronounced correctly by screen readers.
  17. A general good rule of thumb is to have your fonts at a minimum of 14px in size. Anything less than 14px can be very tough for people to read. That being said, it’s only a general rule. Around the web we’ve seen an increase in popularity of fonts being used with a light font weight. If using a light font, please consider using 16px as a minimum font.
  18. You should try, where possible, to keep a logical reading order. Consider the fact that screen readers will, in general, read left to right before dropping to the next line. Keeping a logical reading order can also help those with dyslexia to maintain reading flow.
  19. Yes, even on mobile! Although it can be aesthetically pleasing to have your text in the center it can be much harder for people with dyslexia to read center aligned text. Try and keep large bodies of text left aligned.
  20. support and how-to
  21. When it comes to embedding video in email, videos are fantastic to demonstrate a new feature, give a software tutorial or use with a customer testimonial. In the example above, Ritetab did a great job explaining a new feature through video in an email. Standing out from the crowd is a constant challenge in email marketing. Templates all begin to look the same, and your subscribers have seen a thousand CTAs by now. Enter: Movement in email. Whether it be through GIFs, CSS animations, SVGs, WebGL or another form of animation, movement can be an extremely powerful tactic in your mailing strategies to increase click-through and in turn, your bottom line. According to eMarketer approximately half of the marketers who used video in email campaigns saw increased click-through rates, increased time spent reading the email, and increased sharing and forwarding. However, sending video in email can still be difficult as some clients don’t support videos.
  22. as your content is brief, entertaining, and fresh, Millennials very well might even share it with their friend group.
  23. Start with what is important Short sentences, she won't remember the beginning by the time she gets to the end Simple words