1. MD. SHAFIUL BASHAR
Apartment: B-1, House: 6, Road: 68,
Gulshan 2, Dhaka 1212.
Mobile: +88 01720015779
E-mail: shafiulbasharroman@gmail.com
Career Objective:
Build career in a well-known institution that demands analytical bent of mind, novelty and strong sense of
responsibility in return of excellent working environment and ample opportunity for career development.
Experiences:
 Working as Officer at Delta Brac Housing Finance Corporation Ltd. (DBH Ltd.) since August
2016 in Customer Service Department.
 Ensure best possible Customer Service to all walk in clients & responding promptly to
customer enquiries in person or via telephone, letter, and email – always in a professional &
efficient manner.
 Prepare different types of correspondences to communicate management’s decision to
customers on different issues.
 Process loan rescheduling, ROI change, term change, prepayment of loan, online payment
system, etc. for existing customers in the system.
 Coordinate with different departments for balance transfer, mortgage creation, CIB query,
loan top up, etc.
 Worked as Junior Officer at Delta Brac Housing Finance Corporation Ltd. (DBH Ltd.) since
July 2012 in Recovery Department.
 Responsible for Regularize NPL accounts by close monitoring & follow-up.
 Strongly monitoring of highly delinquent customer & minimize classified accounts.
 Liaise closely with the Legal Department regarding legal proceedings against stubborn clients.
 Make extensive visit to delinquent client’s home, office & mortgage property.
 Process collections of cheques and BEFTN, reconcile collection accounts with banks.
 Prepare different types of correspondences to communicate management’s decision to
customers on different issues.
 Worked as Assistant Officer at Delta Brac Housing Finance Corporation Ltd. (DBH Ltd.) from December
2008 to June 2012 in Recovery Department.
 Served as "Marketing Executive" in China Jiangsu Textiles I/E Datai Group Corp. (JSTEX) from March
2008 to August 2008.
Areas of Expertise:
 Ability to communicate effectively with a wide range of customers.
 Proven aptitude for dealing with customer complaints.
 Able to handle aggressive behavior and take control of difficult situations.
 Able to control a conversation and quickly obtain relevant information.
 Able to say 'no' constructively, and give 'bad' news in a tactful way.
 Able to work under pressure and meeting deadline.

2. Training:
 Attended a day long training on “Customer Service: From Good to Great” by Rushdina Khan, CEO of
“Training with Rushdina” at November 19, 2016.
 Attended day long training on “Customer Services Excellence through effective Communication &
Negotiation” conducted by Quazi M. Ahmed, Lead Consultant & CEO of “Future Leaders” at March 15,
2014.
 Attended day long training on “Communication & Negotiation Skills and Time & Stress Management”
by Mr. Mosharrof Hossain, Chairman & Managing Director of “Rapport Bangladesh Ltd.” at June 08,
2013.
Education:
 Master of Business Administration (MBA), 2012.
American International University-Bangladesh (AIUB).
Major in Finance, CGPA is 3.66.
 Bachelor of Business Administration (BBA), 2007.
Asian University of Bangladesh (AUB).
Major in Finance, CGPA 3.63.
 Higher Secondary Certificate (HSC), 2003.
Tejgaon College, GPA 3.30 from Science group.
Distinction in Computer science.
 Secondary School Certificate (SSC), 2000.
Ideal School and College, 1st
Division from Science group.
Distinction in Computer science.
Personal Details:
 Father’s Name: Late Hazi Md. Nazir Hossain.
 Mother’s Name: Mrs. Hosneara Begum.
 Nationality: Bangladeshi.
 Date of Birth: 15 June 1985.
 Marital Status: Married.
 Blood Group: B+ (Ve).
Language Competency:
 Bengali: Fluent both in speaking and writing.
 English: Fluent both in speaking and writing.
Computer Skills:
Ms-Office; Database Management; Familiar with Oracle based banking software.
Reference:
Emdad Hossain
Director
Palmal Group
Confidence Centre (Level 17), Kha/9,
Progoti Sharoni, Shahajadpur, Gulshan,
Dhaka - 1212.
Tel: 8824422, 9892259
Mobile: 01713 060279
Saiyaf Ejaz
Head of Customer Service, Recovery &
Administration
Delta Brac Housing Finance Corporation Ltd.
Landmark (14th
Floor), 12-14 Gulshan North C/A,
Gulshan 2, Dhaka – 1212.
Tel: 09612334455, 02 9842374
Mobile: 01613 065089