1. Ke’Aira Hankerson
(773) 544-5683 • ke’airahankerson237@tcpstudent.org
OBJECTIVE: Information Technology Quality Assurance
SUMMARY OF QUALIFICATIONS:
 Experience and training as a Quality Assurance professional
 Additional experience in Administration and Customer Service
 Knowledge of Microsoft Office Suite, CSS, CIS, HTML, Java, IOS Products, Adobe Photoshop
 Highly motivated, teachable learner, driven by results
Key Experience
Year Up Chicago Chicago, IL
Client, Federal Home Loan Bank of Chicago August 2015 – January 2016
QA Intern
 Ran smoke tests for online banking and automated advances application for user friendly quality
 Designed test cases that determined product quality and release readiness
 Setup test preconditions for AHP 2015 backend enhancements for black box and functional tests
 Built workflow diagram using Microsoft Visio for architectural advantages using agile development
method
 Automated 25 + client applications within Summit V5.5 using automation tool O3 Financial Testing Suite
 Shadowed senior staff for direct exposure to manual and automation practices as part of training experience
 Presented automation work as final deliverable to CIO, Senior IT Management and QA stakeholders
 Documented test cases,conducted manual and automated test execution as part of sprint cycles
 Participated in team building opportunities for Bank culture and morale boosting
Internship Services Intern June 2015 – August 2015
 Aided payroll staff in “tips and tricks” for using Microsoft Outlook
 Created a transferrable spreadsheet in Microsoft Excel of 50 + Interns for database upkeep
 Researched Gender Fluidity and transferred knowledge for corporate professional wear
Children’s Corner Chicago, IL
Administrative Assistant May 2014 – February 2015
 Validated data and provided direction for special projects
 Established and maintained highly confidential company files
 Generated new strategies and plans for quality assurance
Aramark Chicago, IL
Food Prep May 2013 – January 2014
 Prepared over 50 orders every hour; all food orders within 2-3 minute time frame
 Followed approved procedures to increase customer satisfaction and overall productivity of the team
 Maintained high quality customer service and managed bias in an effective manner
GameStop Chicago, IL
Game Advisor / Cashier September 2012 – November 2012
 Placed special merchandise orders for customers
 Processed over $1,000 of cash and credit payments rapidly and accurately
 Inspected and tested more than 10 pieces of equipment for proper performance hourly
 Described product to clients and accurately clarified details and care of merchandise
 Restocked inventory to verify proper renewal

2. Ke’Aira Hankerson (773) 544-5683 • ke’airahankerson237@tcpstudent.org 2
Chicago South Swim Club Chicago, IL
Certified Lifeguard January 2010 – January 2011
 Enforced pool safety while regulating workouts for children ages 2 – 14 years of age set by swim coaches
 Provided emergency rescue, applied emergency oxygen, or first aid when needed
Susan G. Komen for the Cure Chicago, IL
Secretary June 2007 – September2007
 Maintained a clean reception area, including lounge and associated areas
 Assisted with receptionist duties, file organization, typing, follow up phone calls and organize data in
spreadsheets
 Answered phones,screening requests when necessary
Education
Year Up Chicago / HaroldWashington Chicago, IL
Information Technology Training February 2015 – February 2016
 Earning 18 college credits towards an Associate’s degree in partnership with Harold Washington
 Learning the soft skills necessary for successfultransition to corporate environment
Volunteer Experience
Panera Cares Chicago, IL
Busser March 2013 – December 2014
 Maintained high level of cleanliness provided by restaurant standards
Girl Scouts Chicago, IL
Member March 2000 – December 2010
 Girl Scout Recycling Program
 Helped promote Girl Scout cookies resulting in 1,000+ boxes sold per year