1. JOY ANGELA CANERY
7901 Henry Avenue, Apt., D210, Philadelphia, PA 19128
Mobile (267) 453-3442
caneryj@gmail.com
SUMMARY
A professional administratorwithmany years’experience inFinance,Mortgage/Real Estate andInsurance industries.
Detail orientedwithstrongcustomerservice,documentationandcommunicationskills.
TECHNICAL SKILLS:
● StrongPC knowledge –MicrosoftWord,Excel,Access,PowerPoint
● Variousmortgage /title companysoftwareandbillingandpayroll software
PROFESSIONAL EXPERIENCE
ReMx Staffing-KingofPrussia,PA
6/2016-Present
Title Processor (CommitmentSpecialist)
● Examinedthe title andtitle compliance documentation,asrequiredonthe commitment,toinsure.
● The title compliance documentationisreviewedandtypedon-line utilizingthe RamquestandTitle Express.
● The commitmentismarkedeithertodelete onprovideexceptionstoitemswherecompliance is/is
documentationaccordingtoCompanyandtitle underwriterguidelinesandmandatesinorderfora title policyof
insurance tobe produced.
● Produceda title policyaccordingtoClientspecifications,examinenotevidence (i.e.recordedsatisfactions of
liens,settlementstatementsaffidavits,etcetera).
● Verifiedthe correctpolicypremium, alongwiththe selectionof the appropriate endorsementsaccordingto
auditedClientcompliance.
J. G. Wentworth-Radnor, PA 4/2010-4/2015
SeniorContract Processor
● Responsible forreviewingcommitmentsandprocessingcontractsforstructure andnon-qualifyingsettlements.
● Verifiedandupdatedcustomer’spersonal,insurance companyinformation,date andpaystreamof the
settlement(obtainedfromthe settlementagreements,annuitycontracts,trustagreementsandother
supportingdocumentation).
● Communicatedwiththe underwritingteams,salesrepresentativesandlegal departmentstorequestall
pertinentinformationanddocumentsfromthe clientswhichisneededuponapproval of the commitmentand
the contract executiontothem.
● UpdatedWaide systemandvariousspreadsheetstoreflectall notaryandlegal fees,andalsothe advance and
encumberedpayments.
● Followedupondeliveriesof contractstoensure theywere processed.
Nationwide Insurance- Philadelphia, PA 8/2008-4/2010
CustomerService Agent
● Processedbusinessapplicationsandclientfilesinatimelymannerandensure completionof application.
● Followedupwithclientsrequestingadditional informationneededtocomplete application;processpayments
viatelephone orinperson.
● Answeredand routedinboundcallsandmade courtesycallstoclientsinalate pay status.
● Assistedinschedulingappointmentsandfollowingupwithagentstoconfirmtimesanddates.
● Entereddetaileddocumentationforeachclientinteraction.
● Responsible foraccountspayable andaccountsreceivableandweekly/monthlyremittance.
Insurance Overload Agency 6/2007-7/2008
Client:PitneyBowes -North Whales,PA
Mailroom Associate

2. ● Roughand fine sortingof dailyincomingmail anddeliveringmail tothe correctmailstopwithinthe Merckplant.
● Monitoredthe mail mobilesthatdelivermail onassignedfloorsandupdatedall currentchangesof the
employee'scurrentmailstops.
● Scan and X-rayitemsthatare listedonthe highsecuritylist.
● Prepare FedEx,DHL,UPS and branch mail forshipment.
● Researchall mail that doesnothave the correct mailstopandupdate the informationwithinthe Merckemail
and companydirectory.
Client: Hartford Insurance Fort Washington, PA
CustomerService Associate
● Answeredall incomingcallsanddiscussedcustomers’plansandinformationaboutAARPandother
supplemental insurance benefits.
● Updatedcustomerinformationwithintheiraccount;acceptedpaymentsthroughelectroniccheck,credit,or
debitcards.
Old Republic Title-Fort Washington, PA 6/2006-6/2007
VendorSupervisor
● WorkedcloselywithChase Manhattanpertainingto1st
and 2nd
mortgage loans.
● Responsible forverifyingandloggingpropertyappraisals,title ordernumbersandtitle productsintothe system.
● Forwardedall reportsandappraisalstothe loan specialistforapproval,
● Responsible fortitle clearingissuessenttothe title clearingdepartmentinthe Ohiohome office.
● Confirmclosingrequest,logfilesintofundinglog,forwardHUDto the appropriate funder,andprocessFedEx
packagesand handlingpost-closingissuesinatimelymanner.
● Answeredphone calls,greetedwalk-insandsentre-fundcheckstoborrowers.
● Assistedwithtrainingof currentandnew employees,conductedweeklymeetingswithon-sitevendorand
conference call meetingswithmanagementfromOldRepublicshome office.
● Reviewedandupdatedstaff'sschedules,productionanddowntime of approving,inputtingandsubmittingall
payroll issuestohumanresources.
Silk Abstract Company- Plymouth Meeting, PA 11/2005-6/2006
Agency Manager/Purchase Conveyancer
● Scheduledclosings,place orderfortitle,reviewedandclearedtitle,identifyunderwritingconcerns,prepare and
inputclosingcostsonthe HUD-1.
● ProcessClosingService Letterrequests,order“BringDown”searches,tax certifications,andpayoffs,order,
preparesdepositsdaily,andprocessesincomingandoutgoingrecordings,orderslettersof indemnitywhen
necessary.
● Disburse all checks,returnloanpackage followinglendersinstructionswithin24hours,and prepare deposits
daily,processincomingandoutgoingrecordingspolicyissuance,dailyoffice operations,andcommunicating
withlenders&real estate professionalsaswell asmaintainingstrongbusinessrelationships.
● Preparedweeklyschedulesforstaff andsubmittedall payroll adjustmentstothe HumanResourcesdepartment.
● Reviewed,loggedandupdatedall Final TitlePoliciesbeforetheyare sentoutand producedamonthlyreportto
the Underwriterforthe monthlyremittance.
Title Processor/Closer
● Processingpurchase andrefinance ordersfromthe applicationtothe closing.
● Requestingandupdatingthe propertytax information,lienandjudgmentclearance and adjustingSettlement
Statement(HUD) withthe properandaccurate fees.
● Contact lenders,title companiesandoutsource Notariesforthe properdeliveryforall documents.
● Strong knowledgewithTitleExpress,Loan/TitlePro,Netro-Online,BRBpublishing, CharlesJones,Search-tec,
and variouscountywebsites.

3. Home Connects (GMAC) -Horsham, PA 4/2004 -11/2005
Title Policy Reviewer
● Examinedthe title andtitle compliance title compliance documentation,asrequiredonthe commitment,to
insure.
● The title compliance documentationisreviewedon-lineutilizingthe Image-Web,Title Express,Netro-Online and
ApplicationExtendersystems.
● The commitmentismarkedeithertodelete onprovideexceptionstoitemswherecompliance is/is
documentationaccordingtoCompanyandtitle underwriterguidelinesandmandatesinorderfora title policyof
insurance tobe produced.
● Produceda title policyaccordingtoClientspecifications,examinenotevidence (i.e.recordedsatisfactionsof
liens,settlementstatementsaffidavits,etcetera).
● Verifiedthe correctpolicypremium, alongwiththe selectionof the appropriate endorsementsaccordingto
auditedClientcompliance.
● The final policyisprintedandinsertedinthe appropriate jacketaftersatisfactoryreviewanddeliveredalong
withthe file forshipmenttothe clientandunderwriters.
Citizens Bank Financial Group -Philadelphia, PA 5/2002 -4/2004
Encoding ProofOperator
● Encodeddailydepositsandcashedcheckswithaccountinformation.Knowledge of transactioncodes,banking
routingnumbersandaccuratelyprocessvariouscustomertransactionswithinestablishedguidelines.
● Performstasksrelatedtosettlementof prime andsubsequentpassworkforcommercial checks,government
checks,postal moneyordersandEZ clear savingsbonds.
● Locates andadjustsdifferencestosettle andenterdebitandcreditentriesandsealedpackage recapsinto
systemusingCRT.
● Establishestotalsincontrol logforfree andloose itemsnotable tobe placedinoutgoingbundlesfordeliveryto
AdjustmentsDivisionforsignature andacceptance.
● Enterstotal fromcash lettersintocontrol screentoverifyaccuracyof overall bundletotalsanduploadscash
lettercorrectiontoIAS.
● Provenknowledge of LaserProdocumentation systemandathoroughknowledge of how toreadbankand bank
relateddocuments,i.e.,contract,insurance policies,title companypolicies.
Triage Para Transit -Philadelphia, PA 10/2001-3/2003
BillingSpecialists/AccountsPayable
● Analyzeddriver'saverage hours,downtime andovertime forweeklypayroll andsubmittedtothe payroll
department.
● Reviewed,loggedandpresentedthe volumeof patrons,dailycurrency,tokens,agencydiscountscriptsand
vehicle informationontothe weeklyspreadsheetandthen enteredintothe PASSsystemforSepta'sreviewand
yearlyauditing.
● Contactedagencies,medical anddental offices,schools,recreationalfacilitiesandall patron'scontactsfor
informationandapproval forpatron'smedical background,monthlypayment andtransportationissue's.
● Manage dailyongoingfunctionof the billingoffice anddevelopingproceduresforthe handlingof all customer
service issues.Submittedaccurate totalsandadjustmentstoSeptaformonthlysubsidy.
GMAC Mortgage Company -Horsham, PA 2/2000-12/2001
Mortgage Closer
● Preparingandrevisingdocumentsinclient’smortgage closingfiles.
● Preparingsettlementpackagesandchecks,printingof all settlementpapers,andamortizationschedulesif
required.

4. ● Requestingtitleinsuranceonpropertyusedascollateral andanyadditional itemsnecessaryforcompletionof
settlementpackages.
● Schedulingandcoordinatingsettlementdateswithtitlecompaniesandmembers.
● Schedule re-inspectionsif requiredtoassure completenessof property,trackingandfollow-upforreturned
closingdocuments.
● Complete apostclosingreviewof eachreturnedclosingpackage forcompliance withclosingprocedures.
Collect,logandbalance all transactionsandfeesdaily.
EDUCATION
OverbrookHighSchool-Diploma
CommunityCollege of Philadelphia-63credits